Quote:
Originally Posted by Saul Good
If your mechanics are so thorough that it takes them an extra hour to do the job, so be it. That's not even what you're claiming. You say that you spend less time on it that the books say yet you charge for more time. You're a thief.
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If the job takes 10 hours, which isn't often heard of, yes, I would charge an extra hour.
It doesn't make me a thief if I charged them 11 and it only took me 8, if they agreed on the 11 before I even turned a wrench on the car. It just means my mechanics did good, fast work.
However, if I quoted them 11 hours, took 8, and later upped the BILL to 13 hours, that would make me a thief.
Since I do not raise or lower the quote, it isn't thievery. Often it'll take longer than the quote in "real time" due to how thorough they are. I don't charge my customers on the back end for my thorough work, I do that on the front end, so they don't pay MORE than expected.
You really don't grasp the idea of business.