01-28-2013, 09:18 PM
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#105
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Shit
Join Date: Jun 2008
Casino cash: $10039067
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Quote:
Originally Posted by notorious
Wood Floor Sales, Installation, and Refinishing.
I grew my business through doing Home Shows (they suck), advertising, and area expansion,. Word of mouth is the most powerful, though. It's like a pyramid, once you do a great job for one person, they tell two, those two tell four, etc.
My internet home page has a ton of before/after photos to show customers what I am capable of.
I have made mistakes, and had a few customers that weren't happy (fairly rare), but I do whatever I can to make things right.
In other words, I do the opposite of all the things people hate about most contractors. I pick up the phone, I fix problems very quickly, etc. Eventually word got around that I actually care.
There are still sleepless nights, though. It's the curse of all business owners.
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I do business the same way, there have been times I have lost significant amounts of money to just make someone happy. But people know I care and that is why I'm busy,
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Posts: 55,715
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