Quote:
Originally Posted by KC native
There's a difference between reasonable metrics and the extreme micromanagement that happens in today's call centers. The one I worked in had a variance for "after call" work that was ridiculously small IIRC it was 3 minutes for the entire day. That was for a discount broker where we had to enter notes about every phone call and possibly call other departments after a client had disconnected the call.
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I made it a week and a half at a call center a long time ago. Some place in Lawrence KS when I first moved there for college. Most boring job ever, I couldn't stand it at all. They weren't micro managing the shit out of us or anything, but it was just too ****ing boring sitting there for 8 hours on a phone. God, I couldn't stand that job at all.