[El Jefe]

Originally Posted by Gravedigger

I'd say let it go, if she's talked shit on Facebook and you've apologized then the damage is done. Customers never want to hear sorry, all they want is free shit while they tell you they'd like to hear sorry. Working in the food industry for over a decade has taught me that if a customer is pissed, the game is already over, because either you're going to bend over backwards to help them or they'll claim to never shop in your store again and then they come back a week later. Just make sure the mistake doesn't happen again and to make sure that employee handles their shit before they go on vacation regardless of how much they can't wait to get out of there.

EXACTLY.