Quote:
Originally Posted by htismaqe
Getting paid above and beyond for service that is above and beyond is a STAPLE in the service industry. Incentive-based pay isn't unique to food service.
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But it's not truly incentive-based pay. It's not consistent enough to qualify. It's still dependent on the consumer which, as evidenced by this thread, can have wildly differing opinions on where that incentive should start and stop. Or even if the incentive itself is warranted. A waiter can give above and beyond service, and the consumer could be 110% satisfied, and still not give a tip for whatever illogical reason. And there's absolutely nothing that could be done in a situation like that. Waiter is SOL, despite doing nothing wrong.
I understand it's a staple in the industry, but other cultures have clearly shown that it's not actually necessary. Sometimes the rewards can outweigh the risk for the waiter, which is obviously why they tolerate it. But it's still a very flawed practice.