Quote:
Originally Posted by underEJ
I have the lifetime, but they keep changing the rules. First it was lifetime, switch around from radio to radio for a 15 dollar fee, but no limit to the switches, then the merger came and the rule changed to 3 switches only, so I switched once and all was fine, switched again, this time into my leased car, leaving one switch remaining, and went to switch it last week, and surprise, new rule! You can't ever switch it out of a car! That is the dumbest thing I ever heard. Now somebody who buys the car I leased will get free siriusxm forever, which they still get no money for, but I canceled all my other subs. Screw them. I still have the phone app and it still plays even though I am not paying at the moment. Really great company!
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When I bought a lifetime for one of our vehicles I was told I would get three transfers. They changed the rules in 2011 and "say" they informed customers....BS. I called them
before trading in said vehicle and was told they would give me one transfer since I was told originally I could get three. I called soon after trading the vehicle and was told that I couldn't switch until the trial offer on the new van expired. I called back when that happened and then they tried to tell me they had no record of my previous lifetime subscription for the last van because the dealership cancelled the subscription, they would not transfer it because you can't transfer vehicle subscriptions anymore, and that they can't just turn my lifetime back on after it was cancelled.
After 2+ hours on the phone bitching to 4 supervisors I got my lifetime turned back on and transferred one time. I only got that after laying out everything multiple times pointing to their failures and of course telling them that I wouldn't stop calling back. You have to put in your time on the phone with these idiots.
I can still transfer my portable 3 times and the transfer fee is $75 (which I also had to pay for the vehicle). After I'm done with these I will never spend another dime with Sirius XM.
I wish I would have written down the one POS manager's name that guaranteed I wouldn't get it transferred though. I'd love to call back and rub it in his face.