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Yeah working in the restaurant business I can say this is pretty much bullshit, and wouldn't work for every style of food business.
You start charging 18% service charge on pizza deliveries, bet money your business won't be getting better. They charge a delivery fee, which the driver only sees half of that regardless of gas prices, but I'd like to know how much of that 18% he gives to his employees. You'd make money on bigger tickets, but 10% on a 20$ order isn't shit, I assure you.
As someone pointed out it sounds like the restaurant is making money on the waiter's cut and also taking more money from the customer in some instances than they are willing to give.
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