Quote:
Originally Posted by cabletech94
switch to cable? heh!
but really, think a post mentioned animal chew or something. i love it when someone (repairman) suggests that the problem could be the line, and doesn't change it. absolutely love it!!!!!
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There is a reason for that type of thing happening, though.
DTV contracts out a whole lot of their work orders to subs and they get paid shit for service calls and they pay for their own materials.
If a sub is given a job that is gonna eat up 25-50 dollars worth of materials, take him 3-4 hours and only pay me 25 dollars total, there aren't a whole lot of contractor techs that are gonna go out of their way to go through all of that trouble to fix a problem that extensive because not only will they lose money on that specific work order, they will probably have to re-schedule another job that is on their schedule that they would have made money on due to the timeframes.
I try to tell people that if you have a problem with your system and you have a larger than 5 receiver system, call Dtv and require them to send out a qc tech or at least a calculated rate tech from the main office.
Otherwise, it's a roll of the dice on if the system gets fixed correctly and permanently.
I have been on literally hundreds of lost money service calls and it's a huge crack in the system that I'm surprised they haven't fixed by now.
Also, there is only a given time frame in which the original system is actually warrantied, so unless a qc tech or a calculated hourly tech comes out...be prepared to make an out of pocket payment to get the problem solved if the problem is extensive.