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Originally Posted by Pestilence
Regular customer service or retention?
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Regular. I didn't ask to go to retention and she didn't offer.
I am thinking of calling back about my issues earlier this year and probe them about how I can get a TV to the back patio. Century Link offers wireless set-top boxes where I could move any TV in my house to a new location. I am gonna ask what they have that compares and threaten to move when my contract is done or buy out early. Otherwise, it seems I get no where. Last year it was an hour long phone call with the retention department to get Sunday Ticket for $180 and they didn't want to give me that until I threatened to pay the early cancellation fee to terminate our contract.