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The base help desk and inventory is very functional, and after sitting through almost 2 days of sessions, Bob Dole can see quite a few other uses. Equipment checkout, new employee account and machine setup, change management, etc. From a management perspective, the reporting functionality is very nice, as well.
Add to that the mobile client so the technicians can carry their mobile device and add those "stopped in the hall" work requests in front of the end user, and close out their requests without returning to their desk, and it should be a pretty nice (and free) solution that has company as well as strong community support.
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