View Single Post
Old 05-02-2013, 09:46 PM   #27
KC native KC native is offline
Banned
 

Join Date: Feb 2009
Location: Fort Worth, TX
Casino cash: $10049239
Quote:
Originally Posted by Bearcat View Post
One guy gets stoned at work, while everyone else is baffled at why corporations have strict rules to keep workers productive.


Seriously though, if not for treating workers like human beings, I'd thing a company like T-Mobile would consider the bad publicity in a situation like this... and like the person said, she loved the job until a few idiots playing by the book screwed it up.

In general though, not including the stupidity in the article, I understood why there were call center metrics/rankings only a few months after working at one... people wasted all kinds of time on calls and between calls, and it wasn't even that busy of a call center. People would bitch about the metrics without even being able to take a few calls in a row without wasting 10 minutes cackling about the weather or some crap.
There's a difference between reasonable metrics and the extreme micromanagement that happens in today's call centers. The one I worked in had a variance for "after call" work that was ridiculously small IIRC it was 3 minutes for the entire day. That was for a discount broker where we had to enter notes about every phone call and possibly call other departments after a client had disconnected the call.
Posts: 24,946
KC native has an IQ even higher than Frankie's.KC native has an IQ even higher than Frankie's.KC native has an IQ even higher than Frankie's.KC native has an IQ even higher than Frankie's.KC native has an IQ even higher than Frankie's.KC native has an IQ even higher than Frankie's.KC native has an IQ even higher than Frankie's.KC native has an IQ even higher than Frankie's.KC native has an IQ even higher than Frankie's.KC native has an IQ even higher than Frankie's.KC native has an IQ even higher than Frankie's.
    Reply With Quote