It must be "shark week" at your house because friend...you seem to be a little backed up.
While frustrating, this appears to be a pretty standard store interaction in almost any chain. Be it Lowes, Home Depot, Bass Pro, Tar-Jeah, Sheels......
You want a lid blower.....install a gas insert fireplace that requires 8 tech visits over the first year and have a "delayed ignition combustion" a few feet from your kids. You think you had a bad day...you didn't want to be that retailer.
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