I've been in our current server and I'm with Daface, hardware could improve the performance but I think the main issue is the database. It's a mySQL DB. I have a Microsoft DBA certification but I didn't have the experience to get get into the DB and see about tuning a mySQL DB. So, if its some simple setting that needs to be changes, I think we would have found it by now.
I think we would benefit from a mySQL guru looking at the schema and seeing if its a config setting thats causing the DB to hang query's.
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