Quote:
Originally Posted by qabbaan
This was horrible customer service and obviously a major screw up by united's vendor, but I don't see any reason to believe the kid was in danger. They were supervised by united employees the whole time. The parents didn't know where the kid was but the kid wasn't wandering around Chicago alone. It's hard to even say the parents have been injured here except the kid missing their flight.
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The way I read the story the only reason the child was supervised by United employees the whole time is because she sought them out.