Money #&@!#*!! USPS and Customer Service - Page 3

**Nzoner** · 05-12-2008, 11:50 AM

As some of you know I'm in the direct mail business,well last March we get a letter from the USPS business center about the new postage rates.Two sheets of rate increases and nowhere is my type of mail(3rd class flat DDU) listed so I'm thinking good we're not affected by todays increase.

Just get back from the post office and are informed that my overall rate is jumping $3800+ over the coming year and my rate wasn't listed on the sheets because there wasn't enough room,are you focking kidding me?

Note to whomever is in charge of this crap,you might want to try a little customer service and contact a customer who spends well over $100,000 per year in postage to let them know there wasn't room on your rate sheet increases and prepare them for the jump in postage costs!!!

But no you add a line on the sheet that reads visit our website for a complete list of rate increases.Well excuse the hell out of me but I'd think your larger bulk mail clients deserve a little customer service or at least add another sheet with ALL the rates on them!!!

I don't know what the hell business is coming to but there is no excuse for this kind of half assed service and believe me I've got accounts that invest a whole helluva lot less with me and if I treated them like this would be told no thanks and they'll take their business elsewhere,unfortunately my hands are tied because I'm dealing with the damn post office.

Sorry for the length but thanks for letting me vent.

**Nzoner** · 05-12-2008, 04:55 PM

Quote:

Originally Posted by luv

Sorry you had a bad experience with your rate increase not being listed. But didn't you say there was a website listed that you could go to to view the complete list? Wouldn't that tell you that the list on the paper was not complete?

Yes it told me the list was incomplete and in the crazy day to day operations of the business visiting the website got overlooked.Call me old school but if you've got a customer(no matter how much they spend) pick up the focking phone once in awhile and check in,make a visit,send a thank you card,anything other than making excuses as to why there wasn't a complete list mailed out in the first place.

**luv** · 05-12-2008, 04:59 PM

Quote:

Originally Posted by Nzoner

Yes it told me the list was incomplete and in the crazy day to day operations of the business visiting the website got overlooked.Call me old school but if you've got a customer(no matter how much they spend) pick up the focking phone once in awhile and check in,make a visit,send a thank you card,anything other than making excuses as to why there wasn't a complete list mailed out in the first place.

But sending out thank you cards to all their customers would cost them even more money, thus causing them to have to increase their rates even more.

(Just being difficult.) Unless you're just talking about the St Joe post office. Could you imagine NYC making visits and phone calls?

**Nzoner** · 05-12-2008, 05:02 PM

Quote:

Originally Posted by luv

Could you imagine NYC making visits and phone calls?

In a perfect world I can see all businesses making calls and visits,the problem is when certain business get too big they lose focus of what got them there in the first place,the customer.

**DaFace** · 05-12-2008, 05:10 PM

Quote:

Originally Posted by |Zach|

Recent e-mail exchange between my friends and I.

Not that it matters that much, but you can still buy "forever" stamps. It's just that they now cost $.42 instead of $.41

mdstu · 05-12-2008, 07:58 PM

The post office also has a policy that they won't accept your debit card unless it has been signed on the back. I, of course, write "check ID" on the back of mine so that a thief will have a harder time using it. I actually thank clerks when they ask for my ID, it just means they are doing their job.

I can show a drivers license, passport, and miltary ID at the PO. They won't accept it unless I sign it. I got so mad the first couple of times I had to refrain myself and walk out without service. I finally bought an erasable pen and took it with me, they would reject my card, I'd sign it, they'd swipe it, I'd erase it in front of them.

05-12-2008, 11:50 AM
Nzoner a haw haw haw Join Date: Jan 2004 Location: MIZZOU Casino cash: $26365802	*#&@!#!! USPS and Customer Service** As some of you know I'm in the direct mail business,well last March we get a letter from the USPS business center about the new postage rates.Two sheets of rate increases and nowhere is my type of mail(3rd class flat DDU) listed so I'm thinking good we're not affected by todays increase. Just get back from the post office and are informed that my overall rate is jumping $3800+ over the coming year and my rate wasn't listed on the sheets because there wasn't enough room,are you focking kidding me? Note to whomever is in charge of this crap,you might want to try a little customer service and contact a customer who spends well over $100,000 per year in postage to let them know there wasn't room on your rate sheet increases and prepare them for the jump in postage costs!!! But no you add a line on the sheet that reads visit our website for a complete list of rate increases.Well excuse the hell out of me but I'd think your larger bulk mail clients deserve a little customer service or at least add another sheet with ALL the rates on them!!! I don't know what the hell business is coming to but there is no excuse for this kind of half assed service and believe me I've got accounts that invest a whole helluva lot less with me and if I treated them like this would be told no thanks and they'll take their business elsewhere,unfortunately my hands are tied because I'm dealing with the damn post office. Sorry for the length but thanks for letting me vent.
Posts: 27,111

05-12-2008, 07:58 PM	#35
mdstu Let's get a snack Join Date: Apr 2002 Location: Cincinnati Casino cash: $-2181099	The post office also has a policy that they won't accept your debit card unless it has been signed on the back. I, of course, write "check ID" on the back of mine so that a thief will have a harder time using it. I actually thank clerks when they ask for my ID, it just means they are doing their job. I can show a drivers license, passport, and miltary ID at the PO. They won't accept it unless I sign it. I got so mad the first couple of times I had to refrain myself and walk out without service. I finally bought an erasable pen and took it with me, they would reject my card, I'd sign it, they'd swipe it, I'd erase it in front of them.
Posts: 1,390