Chiefs DTV Sunday Ticket - Guide Issues - Page 3

**Manila-Chief** · 09-03-2012, 10:43 AM

Just had a frustrating convo with a customer service rep and then a "supervisor." My question was, "when will DTV list Sunday's games so I can set my DVR?" I was told not until Sunday and maybe not until the games actually begin. This is stupid and poor management on their part. I will be driving on Sunday. I go to church every Sunday and like to set my DVR ... just in case it's worth watching the start of the game when I get home.

I do not understand why they can't already have the guide up??? It's not that we are going to steal something from them.

If any of you would like to set your DVR ahead of time, you might want to call customer service 800.531.5000 and complain. The supervisor said I was the first to complain. I'm pretty sure I'm not the only one who has this issue. It might get their attention if several of us call and complain.

Sorry, for my rant ... it's just so frustrating dealing with this company!!!

|Zach| · 09-05-2012, 02:58 AM

Can't believe the heat OP got for going to church in this thread. Weird.

kcxiv · 09-05-2012, 03:40 AM

Quote:

Originally Posted by DTLB58

Agreed. They are terrible.

Sunday Ticket should be available by more then 1 carrier.

Direct TV pays SOOOO much for it that NFL just keeps it exclusive! Some dude from comcast told me once, that they dont even care if they give it out for free to their customers, they make so much money off the direct tv commercials.

Every year, how many people just get it for free, or for very cheap by calling in.

htismaqe · 09-05-2012, 07:48 AM

Quote:

Originally Posted by NJChiefsFan

I have never had an issue with them. They fix whatever the issue is and I end up getting stuff for free without asking. Got NFL Superfan for free a few years ago because the redzone channel went out for an hour. I didn't even know it happened. Just got a letter in the mail. Had an issue with a live PPV. They turned it on before fixing the bill issue so I could pause it and not miss any of it. Have watched the local cable company take an hour on 3 seperate occasions screw my friend over in the same situation(except it was an issue on their end not a billing issue). Especially compared to the cable companies here in NJ, DirecTV craps in their ears.

You're lucky.

Make no mistake about it, none of them - not Dish, not DirecTV, not Comcast, Cox, Verizon, or Time Warner - give much of a crap about existing customers.

They make money on churn.

okcchief · 09-05-2012, 07:54 AM

I'm pretty sure it's usually up a day or 2 early.

okcchief · 09-05-2012, 07:57 AM

Also, I don't think I can complain when I got it for free, and can't behind your decision support organized religion.

09-03-2012, 10:43 AM
Manila-Chief Supporter Join Date: Sep 2002 Location: Memphis/Miss Casino cash: $10006883	DTV Sunday Ticket - Guide Issues Just had a frustrating convo with a customer service rep and then a "supervisor." My question was, "when will DTV list Sunday's games so I can set my DVR?" I was told not until Sunday and maybe not until the games actually begin. This is stupid and poor management on their part. I will be driving on Sunday. I go to church every Sunday and like to set my DVR ... just in case it's worth watching the start of the game when I get home. I do not understand why they can't already have the guide up??? It's not that we are going to steal something from them. If any of you would like to set your DVR ahead of time, you might want to call customer service 800.531.5000 and complain. The supervisor said I was the first to complain. I'm pretty sure I'm not the only one who has this issue. It might get their attention if several of us call and complain. Sorry, for my rant ... it's just so frustrating dealing with this company!!!
Posts: 2,152

09-05-2012, 02:58 AM	#31
\|Zach\| For The Glory Of The City Join Date: Sep 2002 Location: Kansas City Casino cash: $3186768	Can't believe the heat OP got for going to church in this thread. Weird.
Posts: 54,685

09-05-2012, 07:54 AM	#34
okcchief MVP Join Date: Jul 2008 Casino cash: $9849890	I'm pretty sure it's usually up a day or 2 early.
Posts: 6,703

09-05-2012, 07:57 AM	#35
okcchief MVP Join Date: Jul 2008 Casino cash: $9849890	Also, I don't think I can complain when I got it for free, and can't behind your decision support organized religion.
Posts: 6,703