Life SEARS DELIVERY/REIMBURSMENT SYSTEM SUCKS!

BourbonMan · 09-06-2012, 07:58 PM

SEARS Delivery SUCKS!!! I bought a new freezer, had them deliver and pick up old one. They called on wednesday and said they would be there between 1:45 and 3:45. So I took off work...3:45 came and got a phone call saying they are running late, they will be there in 45 minutes...waitng, waiting, 5:10 I get a call saying they will be here in 20 minutes, they finally show up at 6:05. Called 4 different numbers and ended up getting a $50.00 gift card...but I'm not satisfied....I'm letting everybody and every message board no my frustration and going to SEARS tomorrow to do some more complaining.....SEARS DELIVERY SERVICE AND THIER REIMBURSMENT SYSTEM SUCKS!!!!!!!!

**pr_capone** · 09-06-2012, 07:59 PM

Quote:

Originally Posted by BourbonMan

SEARS Delivery SUCKS!!! I bought a new freezer, had them deliver and pick up old one. They called on wednesday and said they would be there between 1:45 and 3:45. So I took off work...3:45 came and got a phone call saying they are running late, they will be there in 45 minutes...waitng, waiting, 5:10 I get a call saying they will be here in 20 minutes, they finally show up at 6:05. Called 4 different numbers and ended up getting a $50.00 gift card...but I'm not satisfied....I'm letting everybody and every message board no my frustration and going to SEARS tomorrow to do some more complaining.....SEARS DELIVERY SERVICE AND THIER REIMBURSMENT SYSTEM SUCKS!!!!!!!!

know

kstater · 09-06-2012, 08:00 PM

ALL CAPS RAWR

**Bwana** · 09-06-2012, 08:00 PM

Go take a dump in one of their dressing rooms!

**Rain Man** · 09-06-2012, 08:01 PM

My great-grandparents bought a house from them in 1920, but could never figure out what address to ship it to.

Sassy Squatch · 09-06-2012, 08:01 PM

Yeah. Go yell at some minimum wage peons who probably hate Sears more than you. Thatll show those assholes.

**pr_capone** · 09-06-2012, 08:06 PM

Quote:

Originally Posted by Superturtle

Yeah. Go yell at some minimum wage peons who probably hate Sears more than you. Thatll show those assholes.

I bet he is the guy that is super rude and yells at the phone rep like they were the ones pulling the strings in the sinister plot meant to waste his time.

**ChiefGator** · 09-06-2012, 08:08 PM

Don't order from Sears.com, they are even worse. You end up in call centers in India who tell you it will take a week for them to get you a STATUS on your order. Only time I use Sears is when I can pick it up myself now.

Oh yeah, they have a facebook site. If you post complaints there corporate will contact you and attempt to make it right.

BourbonMan · 09-06-2012, 08:10 PM

The thing I was trying to do was to let them KNOW...That I was upset and they wasted half my day and I had to cancell other appointment that I had, just to wait on them...I was trying to get my $70.00 delivery fee and my $10.00 fee (for hauling my old one away) reimbursed.

Al Bundy · 09-06-2012, 08:13 PM

Quote:

Originally Posted by Bwana

Go take a dump in one of their dressing rooms!

I believe this is the correct thing to do.

**sd4chiefs** · 09-06-2012, 08:15 PM

Last week the control panel on my 6 year old Kenmore dryer went out. When I called Sears to have a repairman come out to fix it they offered me a $190 one year warrenty on the dryer. They said that I could cancel it later if I wanted so I got it. I later looked up the part to replace the control panel and it cost $260. They are going to come back with the part next week to fix it. With labor it would have cost me about $400 to fix it. Thank you Sears.

**pr_capone** · 09-06-2012, 08:23 PM

Quote:

Originally Posted by BourbonMan

The thing I was trying to do was to let them KNOW...That I was upset and they wasted half my day and I had to cancell other appointment that I had, just to wait on them...I was trying to get my $70.00 delivery fee and my $10.00 fee (for hauling my old one away) reimbursed.

Al Bundy · 09-06-2012, 08:25 PM

I remember as a kid, my mom had them come out and install a door and that door was never right... I haven't really ever dealt with Sears since then.

BourbonMan · 09-06-2012, 08:33 PM

Quote:

Originally Posted by sd4chiefs

Last week the control panel on my 6 year old Kenmore dryer went out. When I called Sears to have a repairman come out to fix it they offered me a $190 one year warrenty on the dryer. They said that I could cancel it later if I wanted so I got it. I later looked up the part to replace the control panel and it cost $260. They are going to come back with the part next week to fix it. With labor it would have cost me about $400 to fix it. Thank you Sears.

I have purchased many products from Sears, no complaints on their products or Repair service. This is the first time I used their Delivery service and Last. The other thing was the delivery guys weren't even from this area, they were from Chicago and using a Ryder truck for the deliveries, not a Sears truck...And no, I'm not complaing about people from Chicago, just Sears and their Delivery System.

**Bwana** · 09-06-2012, 08:35 PM

Quote:

Originally Posted by BourbonMan

I have purchased many products from Sears, no complaints on their products or Repair service. This is the first time I used their Delivery service and Last. The other thing was the delivery guys weren't even from this area, they were from Chicago and using a Ryder truck for the deliveries, not a Sears truck...And no, I'm not complaing about people from Chicago, just Sears and their Delivery System.

Oh, don't get Otter started on that subject tonight, just saying.

09-06-2012, 07:58 PM
BourbonMan The Dude Join Date: Mar 2005 Location: topeka Casino cash: $10004900	SEARS DELIVERY/REIMBURSMENT SYSTEM SUCKS! SEARS Delivery SUCKS!!! I bought a new freezer, had them deliver and pick up old one. They called on wednesday and said they would be there between 1:45 and 3:45. So I took off work...3:45 came and got a phone call saying they are running late, they will be there in 45 minutes...waitng, waiting, 5:10 I get a call saying they will be here in 20 minutes, they finally show up at 6:05. Called 4 different numbers and ended up getting a $50.00 gift card...but I'm not satisfied....I'm letting everybody and every message board no my frustration and going to SEARS tomorrow to do some more complaining.....SEARS DELIVERY SERVICE AND THIER REIMBURSMENT SYSTEM SUCKS!!!!!!!!
Posts: 1,077

09-06-2012, 08:00 PM	#3
kstater Custom User Title Join Date: Jan 2007 Casino cash: $-1553437	ALL CAPS RAWR
Posts: 40,003

09-06-2012, 08:00 PM	#4
Bwana It's Five O'Clock Somewhere Join Date: Aug 2000 Location: Billings, Montana Casino cash: $2136053647	Go take a dump in one of their dressing rooms! __________________ Adventure is dangerous....but monotony can kill you.
Posts: 70,473

09-06-2012, 08:01 PM	#5
Rain Man Seize life. Be an ermine. Join Date: Jul 2001 Location: My house Casino cash: $-452449 VARSITY	My great-grandparents bought a house from them in 1920, but could never figure out what address to ship it to. __________________ Active fan of the greatest team in NFL history.
Posts: 145,252

09-06-2012, 08:01 PM	#6
Sassy Squatch The man you could post like. Join Date: Oct 2010 Casino cash: $-1220345	Yeah. Go yell at some minimum wage peons who probably hate Sears more than you. Thatll show those assholes.
Posts: 42,065

09-06-2012, 08:08 PM	#8
ChiefGator Can these boys not play? Join Date: Apr 2001 Location: Northcentral Florida Casino cash: $6492956	Don't order from Sears.com, they are even worse. You end up in call centers in India who tell you it will take a week for them to get you a STATUS on your order. Only time I use Sears is when I can pick it up myself now. Oh yeah, they have a facebook site. If you post complaints there corporate will contact you and attempt to make it right. __________________ - Mark
Posts: 4,700

09-06-2012, 08:10 PM	#9
BourbonMan The Dude Join Date: Mar 2005 Location: topeka Casino cash: $10004900	The thing I was trying to do was to let them KNOW...That I was upset and they wasted half my day and I had to cancell other appointment that I had, just to wait on them...I was trying to get my $70.00 delivery fee and my $10.00 fee (for hauling my old one away) reimbursed.
Posts: 1,077

09-06-2012, 08:15 PM	#11
sd4chiefs error 404 Join Date: Aug 2000 Location: Bizarro World Casino cash: $8650445	Last week the control panel on my 6 year old Kenmore dryer went out. When I called Sears to have a repairman come out to fix it they offered me a $190 one year warrenty on the dryer. They said that I could cancel it later if I wanted so I got it. I later looked up the part to replace the control panel and it cost $260. They are going to come back with the part next week to fix it. With labor it would have cost me about $400 to fix it. Thank you Sears. __________________ “It's Easier to Fool People Than It Is to Convince Them That They Have Been Fooled.” – Mark Twain.
Posts: 3,997

09-06-2012, 08:25 PM	#13
Al Bundy Damnit Peg Join Date: Jul 2006 Location: Overland Park Casino cash: $3541831	I remember as a kid, my mom had them come out and install a door and that door was never right... I haven't really ever dealt with Sears since then.
Posts: 23,615