Has anyone experienced sketchy billing with KCP&L before?

[Hammock Parties]

I moved into a new house last month and didn't use hardly any electricity for the first three weeks during the moving process. The last week of the month I was moved in and using electricity normally.

By KC P&L's own daily usage tool, I used about 200 kWh that month. They sent me an "estimated bill" for over 800 kWh, though, as if my A/C and appliances had been running all ****ing month long.

I bitched at them over e-mail for two weeks and finally got the bill corrected to reflect the 200 kWh charges.

A day after the April bill was corrected, I suddenly notice my daily usage charge for the last 16 days has magically gone up every day. I had an extremely high use on 5/8 due to the shitty AC I'm trying to get fixed (112 kWh), and the charge for it a few days ago was about $15. Now suddenly this morning it is over $20.

By their own residential rate page, cost per kWh is $0.13328. That $14.92 for a 112 kWh day.

Monday I used 22 kWh, which should be $2.93, yet suddenly it's $3.94.

I know for a fact they tried to rob me blind last month, and now this seems sketchy as ****. Anyone else got a similar experience?

[BWillie]

I'm not sure, but both of my houses get electric bills around $450 to $500 during the summer. Not even really old houses either. All my neighbors say their bills are around $225.

[mikeyis4dcats.]

you clearly don't understand how estimated billing works. Nobody is robbing you blind.

[Hammock Parties]

Originally Posted by mikeyis4dcats.

you clearly don't understand how estimated billing works. Nobody is robbing you blind.

I was absolutely robbed blind, and that is why they adjusted the bill by $70.

[mikeyis4dcats.]

Originally Posted by Hammock Parties

I was absolutely robbed blind, and that is why they adjusted the bill by $70.

[raybec 4]

You could always boycott their product while you fight it.

[ping2000]

Originally Posted by BWillie

I'm not sure, but both of my houses get electric bills around $450 to $500 during the summer. Not even really old houses either. All my neighbors say their bills are around $225.

Marijuana grow lights?

[BlackHelicopters]

I had a spat with them when I was a student in the early '90s. Tried to bill me for $450 over Christmas vacation.

[KCrockaholic]

Originally Posted by Hammock Parties

I moved into a new house last month and didn't use hardly any electricity for the first three weeks during the moving process. The last week of the month I was moved in and using electricity normally.

By KC P&L's own daily usage tool, I used about 200 kWh that month. They sent me an "estimated bill" for over 800 kWh, though, as if my A/C and appliances had been running all ****ing month long.

I bitched at them over e-mail for two weeks and finally got the bill corrected to reflect the 200 kWh charges.

A day after the April bill was corrected, I suddenly notice my daily usage charge for the last 16 days has magically gone up every day. I had an extremely high use on 5/8 due to the shitty AC I'm trying to get fixed (112 kWh), and the charge for it a few days ago was about $15. Now suddenly this morning it is over $20.

By their own residential rate page, cost per kWh is $0.13328. That $14.92 for a 112 kWh day.

Monday I used 22 kWh, which should be $2.93, yet suddenly it's $3.94.

I know for a fact they tried to rob me blind last month, and now this seems sketchy as ****. Anyone else got a similar experience?

I'm not entirely sure how their billing works, but I know they have automated readings in most areas. You live in MO, so maybe they hand read yours. Idk.

I used to be a meter reader for Water One and I know all the ins and outs of reading a meter consumption/usage.

For instance if a reader misread your reading too high one month, then the next when month when it's read again, it'll level out. But that 1 month may look like something catastrophic has happened. Also, I know for a fact you've had problems before with KCPL so there could be something wrong with your meter, OR they just have shitty people working within the company that don't pay attention to detail. Which in utility, is very very common.

[mikeyis4dcats.]

Originally Posted by KCrockaholic

I'm not entirely sure how their billing works, but I know they have automated readings in most areas. You live in MO, so maybe they hand read yours. Idk.

I used to be a meter reader for Water One and I know all the ins and outs of reading a meter consumption/usage.

For instance if a reader misread your reading too high one month, then the next when month when it's read again, it'll level out. But that 1 month may look like something catastrophic has happened. Also, I know for a fact you've had problems before with KCPL so there could be something wrong with your meter, OR they just have shitty people working within the company that don't pay attention to detail. Which in utility, is very very common.

it's his new house, so new meter. And it was an "estimated" bill, so they didn't read it. It would have evened out this month.

[Hammock Parties]

Originally Posted by mikeyis4dcats.

it's his new house, so new meter. And it was an "estimated" bill, so they didn't read it. It would have evened out this month.

bollocks. they were going to charge me for 600 kWh LESS this month?

total garbage.

[Molitoth]

My buddy just went through the same thing.

Overcharged him like $270.

[mikeyis4dcats.]

Originally Posted by Hammock Parties

bollocks. they were going to charge me for 600 kWh LESS this month?

total garbage.

thats how it works dumbass...

[mikeyis4dcats.]

Sometimes your energy distributor does not read the meter. This might happen if:

• the meter was broken, or
• it was not safe or easy to get to your meter.

In this case the energy retailer has to make an estimate. This means the energy retailer will guess how much energy you used.
To make an estimate, the energy retailer:

• looks at the bill from the same period last year to see how much energy you used, then
• makes the new bill about the same as last year’s bill.

The retailer can also make an estimate by looking at the energy used by a similar customer.
If the energy retailer used an estimate, your bill might have ‘estimated reading’ or ‘E’ next to the usage charge.
What if my bill is less than it should be?

Sometimes the amount of energy you use is more than what the retailer estimated. This means your bill or bills have been less than they should. When this happens, we say that the retailer undercharged you.
If your bills have been less than they should have been, your next bill will probably be larger to include the amount that you owe the retailer.
What happens if it was the retailer’s fault that I was undercharged?

Sometimes, it’s the retailer’s fault that your bills have been too low. For example, they might have had problems with their billing system.
If it’s the retailer’s fault, you only have to repay what you owe for the last 9 months.
Example

You got your new bill. The retailer told you it has undercharged you $10 every month for 15 months. The total amount you were undercharged was $150.
You only have to pay back what you owe for the last 9 months. This means you only have to pay $90.
What happens if it was my fault that I was undercharged?

Sometimes, it’s your fault that your bills have been too low.
For example, the retailer had to estimate the bills because energy distributor staff could not safely get to your meter.
You have to pay the full amount that has been undercharged.
Example

You got your new bill. The retailer told you that it has undercharged you $10 every month for 15 months because it had to estimate how much energy you used. The total amount you were undercharged was $150.
You have to pay back the whole amount you owe—$150. This is because it was your fault the retailer had to estimate how much you used.
How long do I have to repay the money?

You do not have to repay the money you owe all at once.
How long you have depends on how long your bills have been wrong.

• If you were undercharged for more than 12 months, you have 12 months to pay the amount you owe. For example, if you were undercharged for 15 months, you have 12 months to pay the amount you owe.
• If you were undercharged for less than 12 months, you need to first work out the number of months that the bills have been too low. You have the same number of months to pay the amount you owe. For example, if you were undercharged for 4 months, you have 4 months to pay the amount you owe.

What if my bill is more than it should be?

Sometimes your bill or bills can be more than they should be. This happens when you use less energy than what the retailer estimated. When this happens, we say that the retailer overcharged you.

• If the retailer overcharged you less than $50, they must take that amount off your next bill.
• If the retailer overcharged you more than $50, you can ask the retailer to:
  • take the amount off your next bill, or
  • give you back the money. For example, send you a cheqck.

[Hammock Parties]

Originally Posted by mikeyis4dcats.

thats how it works dumbass...

I can safely say in over three years of billing with KC P&L it's NEVER worked that way with me.