Home Mail MemberMap Chat (0) Wallpapers
Go Back   ChiefsPlanet > The Lounge

Reply
 
Thread Tools Display Modes
Old 12-31-2012, 09:03 AM   Topic Starter
Lzen Lzen is offline
MVP
 
Lzen's Avatar
 
Join Date: Feb 2001
Location: Topeka
Casino cash: $137959
How is DirecTV this inept?

I have been trading emails with Directv lately because of my over the air channel issues. How can the tech support people be this inept? Anyone else had these kinds of issues? If so, how did you resolve them? I mean, other than switching to Cox or Dish Network.

Quote:
Customer By Web Form (Chad D) - 12/28/2012 08:56 AM
My over the air channel WIBW 13 in the Topeka, KS market has been blank lately. I scan it in the receiver and it just shows up as blank. Also, why do you not have KTMJ channel 43 in your database as a Topeka local OTA channel? It is our only local Fox affiliate. It For these 2 problems I have had to use a workaround. I use St. Louis, MO zip code as my secondary market and it scans in WIBW 13 and KTMJ 43. But the programming listings obviously don't show what my locals are broadcasting because they are St. Louis programming. I should not have to go through this rigamarole just to get my locals over the air. And yes, I realize that Dtv finally got my locals in HD. Still, there are times when I like to/need to watch the OTA channels. Please fix these issues.

Here is KTMJ's site.
http://www.fox43topeka.com/content/about/default.aspx
First response:
Quote:
Dear Mr. D,

Thank you for writing to ask about the local channels.

We are eager to address your concern but we are limited to what types of issues we can handle by email. As such, I have forwarded your email to a specialist who will personally research your issue and reply to you likely within 24 hours. Furthermore, by forwarding your email, we will be able to address all your issues and avoid further inconvenience. We respect your time and want to reassure you that we are working diligently to get back to you as soon as we can. For immediate assistance, you can also call us at 1-800-531-5000. Our general customer support team is available from 8:00 AM to 1:00 AM every day.

Again, thank you for writing, Mr. D. We appreciate your patience.

Sincerely,

Ana A. - 100550790
DIRECTV Customer Service

P. S. We think your friends and family deserve the same great service. Refer a friend to DIRECTV and you will each get $100 in bill credits when they sign up. Visit directv.com/refer for more details and to start sharing!
Gotta love that plug for refer a friend at the end.

Quote:
Response Via Email(Susan C. (ID U7499)) - 12/28/2012 08:09 PM
Dear Mr. D,

Thank you for writing. I understand it is very important to you that you are able to receive your locals channels through your DIRECTV system as well as through an over the air antenna setup.

While we are able to address any broadcasting problems from your locals and provided to you by DIRECTV, we are unable to address any technical issues you may be experiencing with the channels over the air broadcast. I would suggest if you are having problems with these feed you might check at antennaweb.org for more information on the availability of these channels based on your geographical region. You might also contact the stations themselves and see if they are having any issues which is limiting the area you are able to pick up the over the air feed.

Thank you again for writing, Mr. D. I hope this information has been helpful.

Sincerely,


DIRECTV Resolution Specialist

P.S. Have a question? Anytime, any topic, instant answers - support.directv.com The Answer Center provides you helpful information, 24/7, all at your fingertips.
Ok, at this point I'm getting very annoyed with them. Here is my reply:

Quote:
Customer By Email (Chad D) - 12/29/2012 08:40 PM
Did you even read my email? Your answer suggests that you just skimmed it and had a preloaded answer in your head. You obviously did not comprehend my issue.

The problem is not due to anything the local stations are doing. It is OBVIOUSLY due to your software and/or database of locals. This is
obvious to me because the channels comes in when I use a secondary local zip code with the same 2 stations (WIBW 13 and KTMJ 43) when I do the setup. Again. please take some time and address this issue. Stop trying to blow it off as if it isn't a Dtv issue that is causing this. READ my
original email again and try to comprehend, please.
And their reply :

Quote:
Response Via Email(Debbie B (ID 441743)) - 12/30/2012 07:47 AM
Dear Mr. D,

Thank you for responding. I understand you are requesting information regarding your over the air local channels.

I would like to reiterate what my colleague said to you previously, and assure you that technical problems are rare with DIRECTV. We are committed to designing the very best equipment and transmission operations that will bring you extraordinary video, audio, and data along with programming. However, we are unable to provide technical support for your issues with over the air broadcasting.

As you know, DIRECTV assigns local channels by ZIP code and county based on Designated Market Area (DMA), which is determined by Nielsen Media Research. According to Nielsen, your ZIP code (72956) and county (CRAWFORD) have been assigned to the Fort Smith AR local channel market. Federal law requires us to use the established local market boundaries and these cannot be changed by DIRECTV.

I have listed the Local Channels you receive in your DMA below:

5 KFSM CBS
13 KAFT PBS
24 KFTA FOX
29 KHOG ABC
34 KPBI IND
34 KXNW IND
40 KHBS ABC
41 CW CW
51 KNWA NBC

If you need more information about how Designated Market Areas are determined you can visit Nielsen Media Research at http://www.nielsenmedia.com/.

Thank you again for writing. I hope this information is helpful.

Sincerely,

Debbie B (ID 441743)
DIRECTV Resolution Specialist
Obviously, I'm pretty pissed off at this point:

Quote:
Are you kidding me? Do you people even read these emails? I am in Topeka, KS, not Crawford, AK. I said as much in my initial email. Where on Earth did you come up with that? Are you people truly this inept? Were you replying to several emails at the same time and get me mixed up with someone else? Sheesh, if I did my job this poorly, I would have been fired.

Now please try to read this very carefully. The local channels in Topeka, KS (zip code 66606) are:

11.1, 11.2, & 11.3 PBS
13.1 &13.2 WIBW
27.1 & 27.2 KSNT
43.1 KTMJ
49.1, 49.2, & 49.3 KTKA

To reiterate, I have had issues lately with WIBW 13 being blank (setup says it is tuned in but it comes up as a blank screen). Now at this point I should explain (yet again) that I had already been using the St. Louis zip as a secondary local when I do the over the air setup because Channel 43, KTMJ isn't in your list for some reason. Perhaps they (KTMJ channel 43) need to get their stuff together and get it listed in the Nielson market listing for Topeka. Who knows?

Note: I'm looking online and it appears they may be still listed as part of KSNT - channel 27.2 - long story but basically the owner of KSNT has been buying up the other stations so that makes things confusing.

I think I should explain to you that I chose St. Louis zip as my secondary local because they have 2 stations (13 & 43) that are the same as the 2 Topeka, KS 66606 stations that I'm trying to tune into my receiver. Now the listings show the programming on the St. Louis version of that channel but I assure you it is Topeka station KTMJ.

Furthermore, don't give me your BS about problems with your equipment being rare. I have had plenty of issues with your equipment since I switched over from Dish Network a couple years ago. When I uncheck the boxes for Topeka, KS channel 13 during the OTA setup and check the boxes that are for St. Louis channel 13, CHANNEL 13 TUNES IN. Obviously, I'm not getting reception from St. Louis channel 13. I'm getting the local Topeka, KS WIBW channel 13. I just tricked the system in order to get a channel to tune in that should be there already. And it used to be there until recently. Explain to me how that would be an issue with anything other than your equipment. Please take the time to read and comprehend my issues. And if you can't do that, please give this email to someone who can.
I know that last one was kind harsh, but they deserve that kind of treatment with those horrible responses. Do they not?
Posts: 29,986
Lzen is blessed with 50/50 Hindsight.Lzen is blessed with 50/50 Hindsight.Lzen is blessed with 50/50 Hindsight.Lzen is blessed with 50/50 Hindsight.Lzen is blessed with 50/50 Hindsight.Lzen is blessed with 50/50 Hindsight.Lzen is blessed with 50/50 Hindsight.Lzen is blessed with 50/50 Hindsight.Lzen is blessed with 50/50 Hindsight.Lzen is blessed with 50/50 Hindsight.Lzen is blessed with 50/50 Hindsight.
  Reply With Quote
Old 12-31-2012, 09:10 AM   #2
cabletech94 cabletech94 is offline
Mowin' grass, breakin' glass!!
 
cabletech94's Avatar
 

Join Date: Jul 2008
Location: The Pitt
Casino cash: $25046359
ugh. sounds like they don't really care about you.

i'd be pissed too.
__________________
Originally Posted by Big Smoke
May as well laugh. Otherwise I will probably break shit.
Posts: 5,106
cabletech94 is obviously part of the inner Circle.cabletech94 is obviously part of the inner Circle.cabletech94 is obviously part of the inner Circle.cabletech94 is obviously part of the inner Circle.cabletech94 is obviously part of the inner Circle.cabletech94 is obviously part of the inner Circle.cabletech94 is obviously part of the inner Circle.cabletech94 is obviously part of the inner Circle.cabletech94 is obviously part of the inner Circle.cabletech94 is obviously part of the inner Circle.cabletech94 is obviously part of the inner Circle.
  Reply With Quote
Old 12-31-2012, 09:11 AM   #3
Lzen Lzen is offline
MVP
 
Lzen's Avatar
 

Join Date: Feb 2001
Location: Topeka
Casino cash: $137959
Oh and apparently I didn't catch this add on to their last reply in which they admitted the mistake of looking at the wrong zip. Still not any help. And I didn't see that email before I replied to the previous one that suggested I was in Arkansas.

Quote:
Response Via Email(Debbie B (ID 441743)) - 12/30/2012 07:53 AM
Dear Mr. Dexter,

Please excuse the previous email. I was using incorrect zip code information.

Your zip Code 66606 and county SHAWNEE have been assigned to the Topeka KS market.

Below are the local channels in your market area provided by DIRECTV:

11 KTWU PBS
13 WIBW CBS
27 KSNT NBC
43 KTMJ FOX
49 KTKA ABC

Thank you again for writing.
__________________
I haven't seen a beatin' like that since somebody stuck a banana in my pants and turned a monkey loose.
Posts: 29,986
Lzen is blessed with 50/50 Hindsight.Lzen is blessed with 50/50 Hindsight.Lzen is blessed with 50/50 Hindsight.Lzen is blessed with 50/50 Hindsight.Lzen is blessed with 50/50 Hindsight.Lzen is blessed with 50/50 Hindsight.Lzen is blessed with 50/50 Hindsight.Lzen is blessed with 50/50 Hindsight.Lzen is blessed with 50/50 Hindsight.Lzen is blessed with 50/50 Hindsight.Lzen is blessed with 50/50 Hindsight.
  Reply With Quote
Old 12-31-2012, 09:11 AM   #4
penguinz penguinz is offline
MVP
 
penguinz's Avatar
 

Join Date: Mar 2003
Casino cash: $18100
Pick up the phone and call them instead of trying to fix the issue via email.
__________________
http://blackoutsopa.com
Posts: 6,950
penguinz would the whole thing.penguinz would the whole thing.penguinz would the whole thing.penguinz would the whole thing.penguinz would the whole thing.penguinz would the whole thing.penguinz would the whole thing.penguinz would the whole thing.penguinz would the whole thing.penguinz would the whole thing.penguinz would the whole thing.
  Reply With Quote
Old 12-31-2012, 09:14 AM   #5
Scorp Scorp is offline
Whiskey Tango Foxtrot OVER!
 
Scorp's Avatar
 
Skee Ball Champion
Join Date: Dec 2003
Location: Hell
Casino cash: $12226
Don't fret Lzen. Chunt is working on this.
__________________
Posts: 3,944
Scorp 's adopt a chief was Sabby PiscitelliScorp 's adopt a chief was Sabby PiscitelliScorp 's adopt a chief was Sabby PiscitelliScorp 's adopt a chief was Sabby PiscitelliScorp 's adopt a chief was Sabby PiscitelliScorp 's adopt a chief was Sabby PiscitelliScorp 's adopt a chief was Sabby PiscitelliScorp 's adopt a chief was Sabby PiscitelliScorp 's adopt a chief was Sabby PiscitelliScorp 's adopt a chief was Sabby PiscitelliScorp 's adopt a chief was Sabby Piscitelli
  Reply With Quote
Old 12-31-2012, 09:14 AM   #6
AirForceChief AirForceChief is offline
Thread Killer Extraordinaire
 
AirForceChief's Avatar
 

Join Date: Sep 2002
Location: Monument, Co
Casino cash: $4579
DirectTV is notorious for their crappy customer service. Horrible. From hardware to subscription/programming problems, they can't fix a damn thing in a timely fashion...or without charging the customer. Damn you Sunday NFL Ticket!! Wait...I'm a Chief's fan...do I need The Ticket anymore????
__________________
John Stuart Mill: "War is an ugly thing, but not the ugliest of things. The person who has nothing for which he is willing to fight, nothing which is more important than his own personal safety, is a miserable creature and has no chance of being free unless made and kept so by the exertions of better men than himself."
Posts: 1,844
AirForceChief is the dumbass Milkman is always talking aboutAirForceChief is the dumbass Milkman is always talking aboutAirForceChief is the dumbass Milkman is always talking aboutAirForceChief is the dumbass Milkman is always talking aboutAirForceChief is the dumbass Milkman is always talking aboutAirForceChief is the dumbass Milkman is always talking aboutAirForceChief is the dumbass Milkman is always talking aboutAirForceChief is the dumbass Milkman is always talking aboutAirForceChief is the dumbass Milkman is always talking about
  Reply With Quote
Old 12-31-2012, 09:28 AM   #7
okcchief okcchief is offline
Veteran
 
okcchief's Avatar
 

Join Date: Jul 2008
Casino cash: $46784
Never had problems with DTV, luck of the draw I guess. All customer care sucks today IMO. You would probably have better luck calling in. They always have people from India doing email or chat and they never show empathy.
Posts: 4,660
okcchief 's adopt a chief was Sabby Piscitelliokcchief 's adopt a chief was Sabby Piscitelliokcchief 's adopt a chief was Sabby Piscitelliokcchief 's adopt a chief was Sabby Piscitelliokcchief 's adopt a chief was Sabby Piscitelliokcchief 's adopt a chief was Sabby Piscitelliokcchief 's adopt a chief was Sabby Piscitelliokcchief 's adopt a chief was Sabby Piscitelliokcchief 's adopt a chief was Sabby Piscitelliokcchief 's adopt a chief was Sabby Piscitelliokcchief 's adopt a chief was Sabby Piscitelli
  Reply With Quote
Old 12-31-2012, 09:42 AM   #8
kepp kepp is offline
MVP
 
kepp's Avatar
 

Join Date: Aug 2005
Location: KCMO
Casino cash: $194863
We actually just dropped DirecTV and are going with an OTA antenna and probably something like HuluPlus. Saves us $70+ a month...mostly channels we don't watch anyway.
Posts: 9,180
kepp Forgot to Remove His Claytex and Got Toxic Shock Syndrome.kepp Forgot to Remove His Claytex and Got Toxic Shock Syndrome.kepp Forgot to Remove His Claytex and Got Toxic Shock Syndrome.kepp Forgot to Remove His Claytex and Got Toxic Shock Syndrome.kepp Forgot to Remove His Claytex and Got Toxic Shock Syndrome.kepp Forgot to Remove His Claytex and Got Toxic Shock Syndrome.kepp Forgot to Remove His Claytex and Got Toxic Shock Syndrome.kepp Forgot to Remove His Claytex and Got Toxic Shock Syndrome.kepp Forgot to Remove His Claytex and Got Toxic Shock Syndrome.kepp Forgot to Remove His Claytex and Got Toxic Shock Syndrome.kepp Forgot to Remove His Claytex and Got Toxic Shock Syndrome.
  Reply With Quote
Old 12-31-2012, 09:55 AM   #9
Lzen Lzen is offline
MVP
 
Lzen's Avatar
 

Join Date: Feb 2001
Location: Topeka
Casino cash: $137959
Calling them is my next step, I guess. I just like being able to spell it all out in an email. I'm afraid if I call them I will be on the phone for an hour and nothing will get accomplished.
__________________
I haven't seen a beatin' like that since somebody stuck a banana in my pants and turned a monkey loose.
Posts: 29,986
Lzen is blessed with 50/50 Hindsight.Lzen is blessed with 50/50 Hindsight.Lzen is blessed with 50/50 Hindsight.Lzen is blessed with 50/50 Hindsight.Lzen is blessed with 50/50 Hindsight.Lzen is blessed with 50/50 Hindsight.Lzen is blessed with 50/50 Hindsight.Lzen is blessed with 50/50 Hindsight.Lzen is blessed with 50/50 Hindsight.Lzen is blessed with 50/50 Hindsight.Lzen is blessed with 50/50 Hindsight.
  Reply With Quote
Old 12-31-2012, 10:04 AM   #10
soopamanluva soopamanluva is offline
Starter
 

Join Date: Jan 2009
Casino cash: $26672
I dumped directv....to hell with them.
Posts: 839
soopamanluva is not part of the Right 53.soopamanluva is not part of the Right 53.soopamanluva is not part of the Right 53.soopamanluva is not part of the Right 53.soopamanluva is not part of the Right 53.soopamanluva is not part of the Right 53.soopamanluva is not part of the Right 53.soopamanluva is not part of the Right 53.soopamanluva is not part of the Right 53.soopamanluva is not part of the Right 53.soopamanluva is not part of the Right 53.
  Reply With Quote
Old 12-31-2012, 10:56 AM   #11
bevischief bevischief is offline
....
 
bevischief's Avatar
 

Join Date: Apr 2009
Location: North Dakota
Casino cash: $1018282775
I have had to call them twice and they where able to fix it the first time both calls where under 15 minutes.
__________________
Posts: 23,570
bevischief has enough rep power to blowy ou to bits.bevischief has enough rep power to blowy ou to bits.bevischief has enough rep power to blowy ou to bits.bevischief has enough rep power to blowy ou to bits.bevischief has enough rep power to blowy ou to bits.bevischief has enough rep power to blowy ou to bits.bevischief has enough rep power to blowy ou to bits.bevischief has enough rep power to blowy ou to bits.bevischief has enough rep power to blowy ou to bits.bevischief has enough rep power to blowy ou to bits.bevischief has enough rep power to blowy ou to bits.
  Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On

Forum Jump


All times are GMT -6. The time now is 12:46 AM.


Powered by vBulletin® Version 3.8.0
Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.