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Old 05-02-2013, 07:35 PM   Topic Starter
Deberg_1990 Deberg_1990 is offline
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Pregnant T-Mobile Employee had to Clock Out to Use Toilet

http://gma.yahoo.com/blogs/abc-blogs...100119456.html



Kristi Rifkin had been working at T-Mobile Call Center in Nashville for four years when she got pregnant with her third child. She says she loved her job.

"I had a great run," Rifkin, 40, told ABC News. "I was making bonus. T-Mobile was good to me. I never had a problem getting a schedule I wanted. I enjoyed it. I had even left another company to work at T-Mobile because they had great benefits."

But her good will toward the company changed once she got pregnant.
According to Rifkin, the pregnancy-her second (she has one stepson)-was a difficult one, and she was going to the doctor twice a week, seeing both a regular obstetrician and a high-risk obstetrician. She was also required to drink "tons and tons" of water - which, in turn, resulted in frequent trips to the bathroom. This did not sit well with T-Mobile, she said.

"They give you two 15 minute breaks and a 30 minute lunch," said Rifkin. "If you can't take care of your biological needs in that time period, you don't go."
Before her pregnancy, this wasn't an issue. But as she explained in a blog post on MomsRising.org, frequent jaunts to the bathroom would cut into what was known in the call center world as "adherence" - a metric that measures the degree to which employees meet their quota for being on the phone.

"You have different numbers you have to meet each month, and if you don't meet them they can fire you," she said. "The thinking is that if you're off the phone and you're not doing what you're supposed to be doing, then there are customers waiting to talk to you."

She tried to hold off on eating and drinking; she needed the health insurance the job provided. But the baby was suffering, Rifkin said, and she had to start drinking water again.

Finally, she said, her supervisor pulled her aside and told her to get a note from her doctor explaining that she needed to go the bathroom often. "At that point, I thought my head was going to launch off my shoulders," said Rifkin. "'Are you serious? I need to get a note from my doctor to go to the toilet?' This is a basic biological need.'"

But Rifkin did as she was told; she got the doctor's note and cleared it with Human Resources. She was told that she could use the rest room any time she needed to, she said, but that she would have to clock out. When she returned from that bathroom, she would have to clock back in. "This meant I was out of work for five minutes," she said. She had to write the hours down and turn it into her supervisor, just to make sure she wasn't taking advantage of the situation.

"I ended up using my vacation time to use the bathroom," she said.
But she still wasn't eating and drinking as she was supposed to. Her blood pressure skyrocketed. She was stressed and anxious.

She finally went on the Family Medical Leave Act, which requires employers to provide up to 12 weeks of unpaid, job-protected leave to eligible employees, seven weeks before her son, Ian, was born, on May 14, 2010. A month and a half after she returned to work she was fired, she said.

The reason? Rifkin says she was summarily fired after she failed to remove an extra-charge feature from a customer's account, the commission for which was 12 cents. She says the rare error occurred when she either forgot to remove the charge or removed another charge instead.

She got no severance, she said, and now pays for medical expenses out of pocket.
Rifkin said she has no plans to sue the company; it's too expensive, and Tennessee is an at-will employment state. "They can fire you for any reason," she said
The US. Department of Labor reports that only eight states require paid rest periods and Tennessee is not among them.

"There is no specific legal requirement that requires employers to let their employees use the restroom," Paula Brantner, the executive director of Workplace Fairness, which provides legal information about workers rights. However, "If a pregnant woman is the only employee being forced to clock out, and they don't require males or non-pregnant females to do so, it would seem to me that would be pregnancy discrimination."

In an email statement to ABC News, T-Mobile spokesperson Glenn A. Zaccara said that he could not comment on a specific individual. But "T-Mobile employees enjoy generous benefits including paid-time-off and short and long-term disability coverage," he said. "The company has leave of absence policies in line with regulatory requirements."
Rifkin was not impressed.

"I'm done with T-Mobile," she said. "I don't want anything to do with them anymore."
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Old 05-02-2013, 07:38 PM   #2
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jesus.
thanks god i don't have to work at an environment like that.
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Old 05-02-2013, 07:46 PM   #3
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I worked at an AT&T call center in Lee's Summit when I first started out with the company and it was pretty much like that. You logged in at exactly 8:00, took your breaks and lunches exactly when scheduled and never took more than 15 minutes for break and 30 minutes for lunch. At then end of the day you didn't clock out a minute early ever. At the time it didn't seem like such a big deal but I would hate to do that crap again now.
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Old 05-02-2013, 07:54 PM   #4
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Old 05-02-2013, 07:55 PM   #5
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Old 05-02-2013, 07:55 PM   #6
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Old 05-02-2013, 08:07 PM   #7
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This kind of treatment is an everyday occurrence. Not shocking at all. When large corporations continue to buy up the smaller more worker friendly companies and implement corporate policies this is what happens. Everything sets a precedent and employees are now numbers, not people or coworkers.

This is another example of the destruction of the American dream.
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Old 05-03-2013, 01:16 PM   #8
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Originally Posted by KCFaninSEA View Post
This kind of treatment is an everyday occurrence. Not shocking at all. When large corporations continue to buy up the smaller more worker friendly companies and implement corporate policies this is what happens. Everything sets a precedent and employees are now numbers, not people or coworkers.

This is another example of the destruction of the American dream.
Gotta show that growth story to keep the stock price up and keep the executive bonuses flowing. Can't just run a nice profitable company and pay out a dividend or anything. So if your core businesses isn't growing you have to always be squeezing more out of your existing customers or employees. Fun times.
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Old 05-03-2013, 01:26 PM   #9
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Originally Posted by suzzer99 View Post
Gotta show that growth story to keep the stock price up and keep the executive bonuses flowing. Can't just run a nice profitable company and pay out a dividend or anything. So if your core businesses isn't growing you have to always be squeezing more out of your existing customers or employees. Fun times.
Requiring adherence from call center employees is not about profit margin. It is about running a call center.

Without schedule adherence standards, no call center would operate efficiently or correctly.
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Old 05-03-2013, 01:36 PM   #10
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Originally Posted by duncan_idaho View Post
Requiring adherence from call center employees is not about profit margin. It is about running a call center.

Without schedule adherence standards, no call center would operate efficiently or correctly.
You run something efficiently so that you have a higher profit margin. Otherwise they could easily up staff a bit and cover these situations. They just don't care about these people because they don't have great options.
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Old 05-03-2013, 01:37 PM   #11
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Originally Posted by duncan_idaho View Post
Requiring adherence from call center employees is not about profit margin. It is about running a call center.

Without schedule adherence standards, no call center would operate efficiently or correctly.
And some employees will exceed expectations and be rewarded. Others will meet expectations and fall in the middle. And the bottom performers will gripe.
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Old 05-03-2013, 01:56 PM   #12
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Originally Posted by duncan_idaho View Post
Requiring adherence from call center employees is not about profit margin. It is about running a call center.

Without schedule adherence standards, no call center would operate efficiently or correctly.
And good companies allow their managers freedom to bend the rules when it obviously makes sense. I'm going to take a wild guess that a chunk of her manager's bonus is directly tied to 'adherence' metrics.
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Old 05-02-2013, 08:04 PM   #13
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my wife just quit her job of 10 years and started a new gig on Monday that had very similar policies. she had to log into a phone, they could monitor her calls whever they wanted to, couldn't spend too much time on the phone, but not too little. had to forward so many calls over to sales a month, but her performance review had a portion that was based on sales closed - not forwarded to the sales department.

she couldn't take it any more. Now she's at a different company and loves it so far. not on the phone every minute of everyday. she was in insurance, and she would be the person you call when you need to update your policy, have questions about it, want t file a claim etc.

So....yeah, about 90% of the people calling in were pissed off to begin with.
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Old 05-02-2013, 08:07 PM   #14
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I've worked for big corporate. I can confirm. It's basically modern day slavery. You are not a human being. You are a money generator, nothing more, nothing less.


The thing that always drives me crazy, CRAZY. Absolutely, bat shit ****ing crazy is when they scheduled me to work 10am - 3 am and then expect me to get home from work at 3:30 am and set my alarm clock for 8 am to go back there and after a 17 hour work day I want more than 4 hours of sleep and I want some ****ing time to relax before sleep. And they did that shit all of the ****ing time. There's nothing worse coming home from work all of the time that late at night and knowing as soon as you get home from a super long day, you don't have time to eat, or do anything, you just have to try and get as much sleep as you can, hopefully 2 or 3 hours at least.

I'm getting anxiety just writing this out right now, bringing back those memories.

I've only experienced this type of slavery here in Boston. Working in Kansas was never that bad.
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Old 05-02-2013, 08:15 PM   #15
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I've worked for big corporate. I can confirm. It's basically modern day slavery. You are not a human being. You are a money generator, nothing more, nothing less.


The thing that always drives me crazy, CRAZY. Absolutely, bat shit ****ing crazy is when they scheduled me to work 10am - 3 am and then expect me to get home from work at 3:30 am and set my alarm clock for 8 am to go back there and after a 17 hour work day I want more than 4 hours of sleep and I want some ****ing time to relax before sleep. And they did that shit all of the ****ing time. There's nothing worse coming home from work all of the time that late at night and knowing as soon as you get home from a super long day, you don't have time to eat, or do anything, you just have to try and get as much sleep as you can, hopefully 2 or 3 hours at least.

I'm getting anxiety just writing this out right now, bringing back those memories.

I've only experienced this type of slavery here in Boston. Working in Kansas was never that bad.
This is true and it sucks!
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