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Old 09-18-2024, 07:26 AM  
|Zach| |Zach| is offline
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Kansas City International Airport Ranks #3 Large Airport In Annual J.D. Power Airport
https://www.jdpower.com/business/pre...sfaction-study

Airport Ranks #3 Large Airport In Annual J.D. Power Airport Customer Satisfaction Study

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Kansas City International Airport (MCI) ranked number three in the Large Airport category in overall customer satisfaction among North American airports in the 2024 J.D. Power North America Airport Satisfaction Study

This achievement comes months after the first birthday of the $1.5 billion 40-gate terminal, which opened on February 28, 2023. The 2024 study period evaluated a full year of operations in the new terminal. The 2023 study period overlapped both the old terminals’ and new terminal’s operations.

“The Kansas City International Airport is not just the front door to our community—it’s also now officially one of our nation’s finest airports. I am proud the new terminal is now recognized nationally as one of the best for our innovation, wide variety of amenities, and positive flyer experience. We built the new terminal with intentionality and all travelers in mind, whether you’re traveling with family, for business, solo, or anywhere in between,” said Mayor Lucas. “I applaud our Director of Aviation Melissa Cooper and the rest of our staff working to ensure KCI is the most efficient and comfortable place to travel in and out of. As we continue to grow and improve, KCI will remain an exciting gateway for opportunity and a symbol of Kansas City’s bright future.”

“Kansas City continues to reach new highs, and it is fantastic for the airport to receive a high customer service ranking from customers outside the KC area,” said City Manager Brian Platt. “I am proud of our airport, proud of the Aviation Department team and proud of Kansas City!”

“Since opening, the terminal has welcomed record numbers of passengers, received new or expanded air service and received dozens of awards and accolades,” said Aviation Director Melissa Cooper. “Our team designed and built the terminal with the customer in mind, and this direct customer input validates that effort. We are not resting on our laurels. We continue to adjust and improve facilities and services. That will not stop.”

The J.D. Power North America Airport Satisfaction Study measures overall traveler satisfaction with mega, large and medium North American airports by examining six factors (in order of importance): terminal facilities; airport arrival/departure; baggage claim; security check; check-in/baggage check; and food, beverage and retail. Mega airports are defined as those with 33 million or more passengers per year; large airports with 10 to 32.9 million passengers per year; and medium airports with 4.5 to 9.9 million passengers per year. MCI welcomed 11.5 million passengers in 2023.

The study is based on more than 20,000 completed surveys from U.S. or Canadian residents who traveled through at least one U.S. or Canadian airport and covers both departure and arrival experiences (including connecting airports) during the past 30 days. Travelers evaluated either a departing or arriving airport from their round-trip experience.
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Old 09-19-2024, 10:37 PM   #121
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Old 09-20-2024, 06:14 AM   #122
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Have you seen how fat you are? You sure you aren't the one who's not leaving the house?
According to JD Power, he's only considered "large".


(/all jokes and not part of ya'lls reeruned DC sparked hatred)
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Old 09-20-2024, 06:22 AM   #123
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According to JD Power, he's only considered "large".


(/all jokes and not part of ya'lls reeruned DC sparked hatred)
I think you should have hyphenated "DC" and "sparked" into "DC-sparked".
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Old 09-20-2024, 06:43 AM   #124
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I think you should have hyphenated "DC" and "sparked" into "DC-sparked".
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Old 10-13-2024, 06:46 PM   #125
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A question for the crowd, has anybody tried "Park 'n Go"? We usually do the Parking Spot when we park at the airport, but the prices Park 'n Go seem to be much less, and if their service is just as good as the Parking Spot, it seems like they're worth a shot for our trip this coming week.

So, anybody used/tried Park 'n Go?
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Old 10-13-2024, 06:55 PM   #126
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All I want to know: are Kohl's bathrooms or MCI bathrooms better to take a great dump?
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Old 10-13-2024, 08:03 PM   #127
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All I want to know: are Kohl's bathrooms or MCI bathrooms better to take a great dump?
Kohls are far cleaner. MCI bathrooms are dirty and nasty. Its like the old airport shittters were moved
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Old 03-01-2025, 03:41 PM   #128
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Now that it's been two years since the new terminal opened, have any reports showing what all it brought to KC been published? Have any "worth it" direct international destinations been added? I've seen Cancun, Jamaica, and Puerto Vallarta, hardly great places. While I'd hate to live in shitty cities like Houston, Denver, Dallas, Loserapolis, Chicago, Miami or Atlanta, those cities sure do offer their citizens a lot in terms of going on vacation without having to deal with shitty layovers.

So far it looks like we spent a shit-ton of money for an overgrown regional airport.
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Old 03-01-2025, 04:43 PM   #129
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Anyone who thought KC was going to turn into a hub equivalent to Denver or Chicago was being naive or disingenuous.

I don't know if flights overall have changed. There has recently been the first non stop between KC and Sacramento in 15 years or so, and I'm happy about that.
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Old 03-01-2025, 04:52 PM   #130
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I hear Fedex UPS DHL pilots and package handlers really love it. Airport looky-loos and loiterers and men needing to use women's restroom adore it.
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Old 03-01-2025, 05:03 PM   #131
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Old 03-01-2025, 05:08 PM   #132
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Good airport, far superior than the old one.

And if I lived in KC, I feel like it would be pretty low on the list of things to shout at clouds about 2+ years later.
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Old 03-01-2025, 05:31 PM   #133
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I fly for work fairly often and I love it. Sure it's usually a little bit of a hike to get to my gate, but at what modern airport isn't that the case?
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Old 03-01-2025, 07:10 PM   #134
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Meh, my point was that it wasn't going to do any of the things they claimed it would do.

It's fine I just didn't know if it had managed to achieve what they wanted it to.

The Clear line is cool, so I guess there's a silver lining.

See ya Friday new-smell MCI...
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Old 03-02-2025, 10:36 AM   #135
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I fly for work fairly often and I love it. Sure it's usually a little bit of a hike to get to my gate, but at what modern airport isn't that the case?
The hike from gate to the rental car bus was not expected. But not too bad. Not SLC bad, anyway.
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