Positive Rep for an email address!!!

[Hootie]

I want the email address for the CEO of an accounting firm named BDO...

http://www.bdo.com/

Or an email address where I can be heard...not just that shitty contact form.

I need my voice to be heard.

POSITIVE REP for good detective work.

[Bane]

Originally Posted by DJ's left nut

Let's say I'm billing a client at an hourly rate that is the regional industry standard. When the job is over, they turn to my boss and say "hey, does the industry standard apply here?"

If my boss says "nah, just pay whatever you want" and I end up billing out at minimum wage, I'm coming for my boss's head. I know people are cheap, people are stupid and people are flat selfish. It's my management team's responsibility to ensure that its people are protected from cheap, stupid and selfish.

You ****ed your staff. I'm glad you don't care about how much you make, but it's a damn shame you didn't consider your wait staff when you were being a pussy and sucking up to the head of the table.

You had the chance to take care of the people who you're now crying over and you didn't. That's on you, frat boy.

Try being an adult next time.

rep

[DJ's left nut]

Originally Posted by Mr. Flopnuts

I disagree with blaming Hootie. Not adding gratuity is a calculated risk, and as he said, it's tacky to do. In this case, he got burned, and in a spot where he thought there was no way he would. I also believe he's pissed about it because he's taking responsibility for his co-workers getting screwed. I've been there, I can relate to this totally. Frankly, I commend the guy for putting his job on the line by letting them know about it.

It's absolutely a calculated risk.

And if it's the server's call, that risk falls on them.

But when it's someone else's call, it's incumbant on that person to make it right if it backfires.

If I tell my client to bill whatever he wants, I can't go to my boss and expect them to make up for it. But if my boss does it, that was him throwing me on the pyre for his own self interest.

I assumed the GM was simply trying to establish a business relationship, which is fine but it's now his responsibility to establish that relationship without it being at the expense of his staff. Instead it was Hootie just flipping a cavalier response. Well, that was his call and from where I sit, it's his responsibility to make it right with his staff.

[Donger]

Originally Posted by The Meat Dragon

oh, they forgot?

three girls came up to me...

I handed her the two bills...she asked me if gratuity was included...I said no...she said ok...they handed me a card...I ran it through for both bills and told them I needed the top two copies signed...

so lets not pretend this is a likely scenario...

I'm not going to waste my morning debating when there is no debate.

Oh, so they asked AFTER the meal? How do you know that they didn't hate the food and, therefore, chose not to tip very well? Did they make any comment about the meal?

[Hootie]

Originally Posted by DJ's left nut

Sure you do, big fella.

I understand why you're so wound up. I'd feel guilty as well if I took money out of my employees' pockets.

Your 'common sense' and unbridled arrogance ****ed your co-workers last night. You may want to get a handle on it in the future.

Oh, and spare me the "you're just piling on me, douchebag" crap. I was blaming the GM before I knew it was your call.

You put yourself in his position and my position is unchanged.

You're a ****ing idiot dude.

I was responsible for half the check, and another guy was responsible for the other...

I needed his check...he printed it out...I looked at it and asked him..."no gratuity?" and he said no.

So I put it all in the hands of the new guy because I generally don't ever use that button because I think it's incredibly tacky and I never give bad service anyways...

In all honesty, we went above and beyond what I usually do for this party.

So please...don't try and patronize me and act like you know more about something than I do.

Technically...we should add gratuity...but I never do...

I had two draft parties at BW3...one server added gratuity and got his 15%...another server didn't and we tipped the shit out of him. I think the gratuity button is a cop out to give subpar service and it's not something I like using...I don't even use it on high school parties...it is what it is.

I big accounting firm shouldn't shit on people the way BDO shit on all of us yesterday.

[ClevelandBronco]

If you contact this person, you should be fired immediately.

[Bugeater]

Originally Posted by Donger

Oh, so they asked AFTER the meal? How do you know that they didn't hate the food and, therefore, chose not to tip very well? Did they make any comment about the meal?

The wait staff didn't cook the food. And regardless of whether they hated the food or not, they owed the wait staff something for tying up the majority of the restaurant for the night.

[DJ's left nut]

Originally Posted by The Meat Dragon

Technically...we should add gratuity...but I never do...

So once again:

You made the call without consulting your wait staff.

You went against standard protocal in this situation.

Your decision got your wait staff stiffed.

It's on you. I came into the thread defending both you and your wait staff and putting it at the feet of your management team. It wasn't until you made it clear it was YOU that made the careless decision that this became another thread about what a careless, juvenile ****wit you are.

I'd really try to get a handle on that.

[Hootie]

Originally Posted by eazyb81

Believe me, a creepy waiter calling clients after a poor tip looks way worse than just giving a poor tip.

Sure, I don't disagree. I don't disagree one bit. Now you should realize how insulted I truly feel.

6.5 years and I've never ONCE thought of doing anything like this...not once...not ever.

That should tell you what went down last night...

It was appalling.

[DBOSHO]

You need your privelages taken away.

[Bane]

Originally Posted by ClevelandBronco

If you contact this person, you should be fired immediately.

Absolutely.
After his coworkers beat the **** out of him for fuggtarding them out of their tip.

[Hootie]

Originally Posted by DJ's left nut

So once again:

You made the call without consulting your wait staff.

You went against standard protocal in this situation.

Your decision got your wait staff stiffed.

It's on you. I came into the thread defending both you and your wait staff and putting it at the feet of your management team. It wasn't until you made it clear it was YOU that made the careless decision that this became another thread about what a careless, juvenile ****wit you are.

I'd really try to get a handle on that.

you have no idea what you're talking about...you have no idea where I work...and you have no idea what the management structure is...

so spare me

[Donger]

Originally Posted by Bugeater

The wait staff didn't cook the food. And regardless of whether they hated the food or not, they owed the wait staff something for tying up the majority of the restaurant for the night.

They did get something. 3%

[Bugeater]

Originally Posted by Donger

They did get something. 3%

Which is absurd.

[Hootie]

Originally Posted by ClevelandBronco

If you contact this person, you should be fired immediately.

Good.

A part of me almost wouldn't mind if that were to happen...

I've been a great employee for two years...I never mess anything up...I give spectacular service...and along with one other dude...we have totally turned around a restaurant which was KNOWN for having the worst service in town...I kid you not...

They only care about the back of house, not the front of house...me and another guy turned the whole ****ing place around...yet the "management" doesn't know because we go unmoderated...

So this would be excellent, I cheer for it to happen. I hope BDO phones the owner...I really do...I don't think they would ever fire me, maybe tell me to stop contacting customers...but that would be something...

A table comes in, metaphorically spits in my face, and then gets offended that I call them out to THEIR BOSSES and it ends up in me losing my job!

That would sure be something! All because people don't know how to conduct themselves on behalf of the company they represent.

But you know...I know I'm in the right...and if I want to...I know the director of human capital will know I'm right, too...

but I'm still weighing my options.

[CHENZ A!]

I can only assume that the people in this thread who disagree with Hootie's actions either just have a problem with him, or have never worked in the service industry.

I say good job man, and I completely agree. Even if nothing ultimately comes of it, you need to stick up for yourself, and your employees.

Sometimes I miss the industry, there is a lot of fun to be had, and good money to be made.. But it is stories like these, and some of the ignorant opinions being voiced in this thread that remind me of why I'm glad I dont have to deal with that shit anymore.
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