Life Advice wanted on dealing with Auto-Dealer Service Dept

**hometeam** · 01-17-2012, 06:35 PM

I work for Nissan as a salesperson. I run into problems like this from time to time.

That being said, go to your salesperson first. They are your advocate at the dealership and many times you can get something accomplished just by asking your salesperson to light a fire under thier ass.

If its me, and im your salesperson, and you have a problem. I get it handled, end of story. No dick moves needed, no stress inducing worrying etc. Just plain and simple ask your salesperson to get it done. Nissan is HUGE on customer satisfaction, and actually PAY the dealerships which get high makrs on surveys for both service and sales. IF your salesperson cant or wont help you, talk to the service manager and threaten a bad survey. If you get in the pockets of the dealership, shit will get handled.

01-17-2012, 06:35 PM	#21
hometeam Supporter Join Date: Jul 2011 Casino cash: $1531956	I work for Nissan as a salesperson. I run into problems like this from time to time. That being said, go to your salesperson first. They are your advocate at the dealership and many times you can get something accomplished just by asking your salesperson to light a fire under thier ass. If its me, and im your salesperson, and you have a problem. I get it handled, end of story. No dick moves needed, no stress inducing worrying etc. Just plain and simple ask your salesperson to get it done. Nissan is HUGE on customer satisfaction, and actually PAY the dealerships which get high makrs on surveys for both service and sales. IF your salesperson cant or wont help you, talk to the service manager and threaten a bad survey. If you get in the pockets of the dealership, shit will get handled.
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