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Old 08-07-2007, 08:12 PM  
Simply Red Simply Red is offline
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Direct TV to disconnect us. Rather than keep us as a customer.
We have everything premium package with them. 11 sets, all the movie channels. NFL ticket. Everything. Always pay early and completely.

We've never received HD downstairs on our local channel for two years. The technicians are fuggin reeruns who have no clue about their technology they install. There is several other things. Too many to list. If this prevents one person from getting there service, than this thread was worth it to me. It must be bad if I'm going to sacrifice my NFL ticket with them. I'm not even going to give them the business on one of our sets.

F__C em!!


IM PISSED...
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Old 08-08-2007, 09:34 AM   #46
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The tech. just left. All that was supposed to be done today, was done. The tech broke one of our landscaping lights w/ his latter. He rushed to his van to cut my wife a check. She said hell no. "You're not paying for that out of your pocket. Accidents happen." So DTV will fax a claim form to get that covered.


They still have to bring two more updated boxes and we'll be good. Finally. : )

Thank god I was able to keep the NFL ticket.
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Old 08-08-2007, 09:36 AM   #47
htismaqe htismaqe is offline
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I had DirecTV for almost 10 years. Had cable off and on for a similar amount of time.

Have Dish Network now.

I've had the cable company tell me that they can't fix a problem before.

But only DirecTV has had the gall to tell me that if I don't like the fact that they can't figure out what my problem is, I can go find a new provider.
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Old 08-08-2007, 09:38 AM   #48
Simply Red Simply Red is offline
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Quote:
Originally Posted by Ultra Peanut
It's actually DirecTV rather than Dir
There ya go with your secret language accompanied with some cyber-science.
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Old 08-08-2007, 09:40 AM   #49
Simply Red Simply Red is offline
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Quote:
Originally Posted by htismaqe
I had DirecTV for almost 10 years. Had cable off and on for a similar amount of time.

Have Dish Network now.

I've had the cable company tell me that they can't fix a problem before.

But only DirecTV has had the gall to tell me that if I don't like the fact that they can't figure out what my problem is, I can go find a new provider.
Told me that (not positioned like that) last night. <- in so many words.
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Old 08-08-2007, 09:41 AM   #50
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Where do you watch Chiefs?
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Old 08-08-2007, 09:52 AM   #51
htismaqe htismaqe is offline
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Fortunately, Des Moines is considered a local market for KC, so I get more than half the games on the local CBS affiliate. Add in ESPN, ABC, and NFL Network (which I have on Dish) and I think I had to listen to the radio on 2 games last year.
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Old 08-08-2007, 09:58 AM   #52
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Time to get another pirate system. They are becoming popular again around here.
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Old 08-08-2007, 10:03 AM   #53
Nzoner Nzoner is offline
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Quote:
Originally Posted by htismaqe

But only DirecTV has had the gall to tell me that if I don't like the fact that they can't figure out what my problem is, I can go find a new provider.
And that right there is a sign of a company getting way to big,that sucks.

I called them awhile back to get all 8 receivers updated plus add a new one in the mrs' Nasacar room and used the good customer card.It took having to talk to a supervisor but I was able to get it done.
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Old 08-08-2007, 10:10 AM   #54
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Originally Posted by Nzoner
And that right there is a sign of a company getting way to big,that sucks.

I called them awhile back to get all 8 receivers updated plus add a new one in the mrs' Nasacar room and used the good customer card.It took having to talk to a supervisor but I was able to get it done.
The only thing these guys have is NFL season ticket. I will move soon and am seriously considering a change myself. Their customer service boarderlines on criminal. Reminds me of Verizon a few years back. Now they are trying like hell to get new customers when all they had to do back in the day was take care of the ones they have.
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Old 08-08-2007, 10:21 AM   #55
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Originally Posted by BIG_DADDY
The only thing these guys have is NFL season ticket. I will move soon and am seriously considering a change myself. Their customer service boarderlines on criminal. Reminds me of Verizon a few years back. Now they are trying like hell to get new customers when all they had to do back in the day was take care of the ones they have.
Verizon definitely sets the bar for bad customer service. Still waiting on that return call from the Can-You-Hear-Me-Now guy within 24 hours - since June of 2001.
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Old 08-08-2007, 10:34 AM   #56
htismaqe htismaqe is offline
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Originally Posted by BIG_DADDY
The only thing these guys have is NFL season ticket. I will move soon and am seriously considering a change myself. Their customer service boarderlines on criminal. Reminds me of Verizon a few years back. Now they are trying like hell to get new customers when all they had to do back in the day was take care of the ones they have.
Have you dealt with Verizon lately? Customer service has actually improved quite a bit. I'd like to think it's because they bought us and we are a superior customer service organization.
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Old 08-08-2007, 10:46 AM   #57
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This reminds me of the Sprint thread.

Bottom line, some people cost a company money to do business with. It's smart of them to fire those customers. Unprofitable customers can chew up all the profit they make from the profitable ones.
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Old 08-08-2007, 10:47 AM   #58
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After looking at the websites, Dish seems to have the most HD channels, and by far the most variety. DTV has every FSN zone (13) which pump up its numbers a lot, but since most games get blacked out not of much use, and another 4 regional sports channels.
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Old 08-08-2007, 11:23 AM   #59
htismaqe htismaqe is offline
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This reminds me of the Sprint thread.

Bottom line, some people cost a company money to do business with. It's smart of them to fire those customers. Unprofitable customers can chew up all the profit they make from the profitable ones.
I can understand Sprint's position. When one customer makes over 1000 support calls, it's excessive.

It doesn't explain DirecTV's response to me, especially when I had called FOUR times in TEN YEARS.
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Old 08-08-2007, 11:47 AM   #60
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Have you dealt with Verizon lately? Customer service has actually improved quite a bit. I'd like to think it's because they bought us and we are a superior customer service organization.
They lost me back in the day. I am with Cingular/ATT now.
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