Positive Rep for an email address!!!

[Hootie]

I want the email address for the CEO of an accounting firm named BDO...

http://www.bdo.com/

Or an email address where I can be heard...not just that shitty contact form.

I need my voice to be heard.

POSITIVE REP for good detective work.

[blaise]

Originally Posted by ChiefPote

That's so effin funny. I can't believe they are giving you the time of day about your issue. Yeah you got stiffed. Big deal. BTW....I've gotten shitty service in a restaurant, in fact we eat out 5 times a week and can't find good service from many establishments. I probably get shitty service from 2 out of 5 and do I complain to management? **** no. I move on and chock it up to inexperience. I'd laugh if you called me.

I wouldn't. Not if the employees were out representing the company. If I was the CEO I wouldn't like the employees to act like morons if they're at some sort of company function. They're reflecting on the company.

[DJ's left nut]

Wait...it was Hootie's call?

Way to **** your wait staff there, chap.

I'm sure they'll feel a lot better now that you've sent an angry email. That should make up for the money they're out because you were careless.

[Hootie]

Originally Posted by ChiefPote

That's so effin funny. I can't believe they are giving you the time of day about your issue. Yeah you got stiffed. Big deal. BTW....I've gotten shitty service in a restaurant, in fact we eat out 5 times a week and can't find good service from many establishments. I probably get shitty service from 2 out of 5 and do I complain to management? **** no. I move on and chock it up to inexperience. I'd laugh if you called me.

Different circumstance.

It's totally unacceptable and stupid to call a random customer about a shitty tip. Oh my god, I would never do that. And seriously, I would never do what I did last night if I wasn't so appalled by the way I was treated.

I've done this for far too long to take anything personal, but I did last night.

I worked in Chicago Ridge for two years...this is an area where the clientele is sketchy at best. I can't tell you HOW many times I'd give great service and get no tip. It became something I expected and I promise you I stopped caring about people and what they tip a long time ago...

Now in Champaign and in Normal the clientele is 95% good and everyone tips...that's nice. Two awesome places to work if you do what I do...

And I'm often the voice of reason for my college friends who don't have my experience, are used to making 15-20% on every table, and then get that occasional stiffing...it throws you off your game if you're not used to it...

Seriously...and it's fine.

This last night however...

You can't do that. That's not socially acceptable...and it's the first time since I was probably 20 years old that I've ever been so worked up...and I still am thinking about it. I don't expect most of you to understand...but it was insulting. Post what some of you guys do for a living and I'll post some analogies so you can better understand.

[blaise]

Originally Posted by The Meat Dragon

I DIDN'T stay anonymous and I PURPOSELY didn't stay anonymous...

I don't think they'd fire me as I've been a damn good employee since the day I was hired...

but I would laugh my ass off if this did get me fired because it would just be the cherry on top...

the most insulting table not only spits in my face but proceeds to cost me my job...that would be about right.

I would say it depends how respectful you were in your email. And I wouldn't advise posting things on a facebook page.

[eazyb81]

Originally Posted by Donger

They probably just forgot and assumed that the gratuity was included.

Agree. It's not like the bill is coming out of the Director of Recruiting's pocket. They obviously have an expense account for recruiting dinners that would cover both the bill and tip.

[Hootie]

Originally Posted by DJ's left nut

Wait...it was Hootie's call?

Way to **** your wait staff there, chap.

I'm sure they'll feel a lot better now that you've sent an angry email. That should make up for the money they're out because you were careless.

Don't try and act like you know how my restaurant works because you've worked at a restaurant before...

This isn't like your chain restaurant buddy...

Not at all, not one bit.

I have a lot of common sense and I have EVEN more when it comes to this industry.

I know when I'm in the wrong, and I know when I'm not in the wrong.

So please, spare me you ****ing dildo...

[Hootie]

Originally Posted by blaise

I wouldn't. Not if the employees were out representing the company. If I was the CEO I wouldn't like the employees to act like morons if they're at some sort of company function. They're reflecting on the company.

another one of the points I made last night

[Fish]

Let this be a lesson folks... don't piss off the waitstaff.... They could have a Hootie working for them...

[Bane]

You were probably over your buildings occupancy fire code.Take your 3% and /Corporate assholes.

[Hootie]

Originally Posted by eazyb81

Agree. It's not like the bill is coming out of the Director of Recruiting's pocket. They obviously have an expense account for recruiting dinners that would cover both the bill and tip.

oh, they forgot?

three girls came up to me...

I handed her the two bills...she asked me if gratuity was included...I said no...she said ok...they handed me a card...I ran it through for both bills and told them I needed the top two copies signed...

so lets not pretend this is a likely scenario...

I'm not going to waste my morning debating when there is no debate.

[DJ's left nut]

Originally Posted by The Meat Dragon

You can't do that. That's not socially acceptable...and it's the first time since I was probably 20 years old that I've ever been so worked up...and I still am thinking about it. I don't expect most of you to understand...but it was insulting. Post what some of you guys do for a living and I'll post some analogies so you can better understand.

Let's say I'm billing a client at an hourly rate that is the regional industry standard. When the job is over, they turn to my boss and say "hey, does the industry standard apply here?"

If my boss says "nah, just pay whatever you want" and I end up billing out at minimum wage, I'm coming for my boss's head. I know people are cheap, people are stupid and people are flat selfish. It's my management team's responsibility to ensure that its people are protected from cheap, stupid and selfish.

You ****ed your staff. I'm glad you don't care about how much you make, but it's a damn shame you didn't consider your wait staff when you were being a pussy and sucking up to the head of the table.

You had the chance to take care of the people who you're now crying over and you didn't. That's on you, frat boy.

Try being an adult next time.

[DJ's left nut]

Originally Posted by The Meat Dragon

Don't try and act like you know how my restaurant works because you've worked at a restaurant before...

This isn't like your chain restaurant buddy...

Not at all, not one bit.

I have a lot of common sense and I have EVEN more when it comes to this industry.

I know when I'm in the wrong, and I know when I'm not in the wrong.

So please, spare me you ****ing dildo...

Sure you do, big fella.

I understand why you're so wound up. I'd feel guilty as well if I took money out of my employees' pockets.

Your 'common sense' and unbridled arrogance ****ed your co-workers last night. You may want to get a handle on it in the future.

Oh, and spare me the "you're just piling on me, douchebag" crap. I was blaming the GM before I knew it was your call.

You put yourself in his position and my position is unchanged.

[Mr. Flopnuts]

I disagree with blaming Hootie. Not adding gratuity is a calculated risk, and as he said, it's tacky to do. In this case, he got burned, and in a spot where he thought there was no way he would. I also believe he's pissed about it because he's taking responsibility for his co-workers getting screwed. I've been there, I can relate to this totally. Frankly, I commend the guy for putting his job on the line by letting them know about it.

[Hootie]

Originally Posted by KC Fish

Let this be a lesson folks... don't piss off the waitstaff.... They could have a Hootie working for them...

well...

Right now I'm weighing my options.

Do I let it go and ignore the email I've received...or do I speak my ****ing mind so this "team" can get a nice ream job from corporate?

I know how that works...corporate doesn't like to deal with any messes...at all.

XXXX,

Jack forwarded your message below to me as I am the Executive Director of Human Capital and oversee all our Talent strategies (including recruitment). I would like to not only address your issue but also the actions of my team. Thus, would it be possible for me to chat with you live? I am in Los Angeles today speaking at a conference then on a red-eye back to Charlotte tonight. I would welcome the chance to speak with you tomorrow if there is a time that is convenient for you.

It sounds like they are legitimately curious as to what went on, but I'm also one who prefers to avoid confrontation, although I did promise everyone that I'd spend all day today getting answers and some sort of, and here it comes again, VINDICATION for all parties involved...

Jack by the way...that's the CEO.

[eazyb81]

Originally Posted by The Meat Dragon

oh, they forgot?

three girls came up to me...

I handed her the two bills...she asked me if gratuity was included...I said no...she said ok...they handed me a card...I ran it through for both bills and told them I needed the top two copies signed...

so lets not pretend this is a likely scenario...

I'm not going to waste my morning debating when there is no debate.

Either they truly forgot or thought you did such a lousy job that you didn't deserve a better tip. That is the only explanation.

I guarantee the money was not coming out of a BDO employee's pocket that was at the recruiting dinner, so there was no incentive to tip lower so they could pocket the extra money.

Anyways, upside is the company makes you whole on the tip. Downside is BDO reports to your restaurant's management what you are doing and the restaurant is so embarrassed they fire you.

Believe me, a creepy waiter calling clients after a poor tip looks way worse than just giving a poor tip.