ChiefsPlanet Positive Rep for an email address!!! - Page 24

Hootie · 10-06-2010, 12:02 AM

I want the email address for the CEO of an accounting firm named BDO...

http://www.bdo.com/

Or an email address where I can be heard...not just that shitty contact form.

I need my voice to be heard.

POSITIVE REP for good detective work.

kstater · 10-06-2010, 05:00 PM

Hootie, why do you think it's SOP to add an automatic gratuity to large groups?

MagicHef · 10-06-2010, 05:10 PM

Quote:

Originally Posted by The Meat Dragon

2) As I mentioned earlier, the place I work at is unlike any other place I have worked at...they are so popular and do such good business and they have NEVER operated under the "customer is always right" model. Ever. If they mess up your pizza...tough luck...you can either wait another hour or you can never come back...it's frustrating at times but it's also nice at times, as the owner is a great family man and he sticks up for his good employees.

Do you work at Papa Del's Pizza?

From Google Review:

Quote:

Good Pizza, Awful Service‎‎
By Brad H - Jun 23, 2010
I'm a fan of deep dish pizza and the general perception among the student body is that Papa Del's is the best deep dish pizza around. However, each time I go there I am appalled by their terrible service and unbelievable prices. Many waiters do not provide good service at all, will ignore you, and chat with fellow coworkers at the bar instead. Once I went on a not so busy night, they seated us upstairs and we ordered a pizza that was supposed to take ~45min. The waitress basically forgot about us, and we were waiting for almost 2 hours! and she did not care at all. After you get your pizza they rarely come back to ask how the food is or if you need a refill on your drink. The wait times are so long and if you go on a weekend forget about getting your pizza in a reasonable amount of time. If they mess up your order they will not refund you but shrewdly offer to cook you a new pizza while you wait another hour and a half! The place is also dirty and falling apart, the bathrooms are disgusting as well. But, if and when you do get the right pizza you ordered, chances are it will be really good. So it is always a gamble when going there. If you do go, don't go during a peak hour, or only do so if you're not starving already and can afford to wait a long time.

http://maps.google.com/maps?um=1&ie=...d=0CDIQtgMwAA#

**bevischief** · 10-06-2010, 06:11 PM

Quote:

Originally Posted by The Meat Dragon

this thread has served its purpose for me...I got what I needed now I'm done...

So what did you get out it?

**007** · 10-06-2010, 06:43 PM

Quote:

Originally Posted by DaneMcCloud

Really? Huh?

I tip on service only. If it's poor service, I give 10%, average gets 15% and excellent deserves 20%.

If I'm unhappy with the meal or a portion of the meal, I speak with the manager and 90% of the time, the manager removes the item(s) from the bill.

I'd NEVER punish the wait staff for a poor menu item. That line of thinking doesn't really make much sense to me.

Pretty much exactly how I handle server tipping as well.

Consistent1 · 10-06-2010, 07:46 PM

I only got through about 15 pages before getting tired of reading. I have a lot to say on this pro and con. I am a huge advocate of service employees. There is a lot I could say about several things from a lot of varied experience. I am just going to narrow it down to a couple points and opinions. First of all, absolute must terminate situation for anyone who speaks even slightly indirectly on behalf of the company without permission. Period, zero valid argument for doing so. One other point I have not seen made here is why employees don't use the automatic gratuity. It is simple, they think they will make more. This was a small change tab, and many times the tip could end up being up to $200 if things went well and the right person with authority held the company card. That is potential, but thinking $100 plus is not at all crazy. I have gambled a lot and very rarely lost anything and the gains have been worth it by far. I have lost some pretty fair amounts also. Contacting someone never entered my mind. I am not picking on the guy, just sayin'. I have seen a trend of some places going to a policy of ALWAYS put the gratuity on the check and make it clear if asked. This makes sense in a few ways. First of all, an automatic gratuity notice should be listed in the menu. Therefore it is expected. Secondly, cool people will leave more...ALMOST always if there are several employees involved and things went smooth. A policy of always put in on the check and NEVER allow an obvious double tip situation occur is good for company PR. Several more percent in addition is one thing, and crazy tips are almost certain to be apparen or explained and thanks issued.. So, if $40 bucks is 20% and is on the check and they add say $45 more on the card, the manager should verify this was not a mistake of not seeing the auto-grat. I have seen calls back after companies and individuals figured these things out...and it ain't pretty. This also avoids things like I have seen where servers make racial determinations, people are bitchy, etc. It is not worth the controversy to the store for a server to make those choices. Surely this can be understood. I have done the pick and choose method myself, it just isn't good for the business to do so. For someone to roll the dice and come up empty is their fault. 3 percent is drastic, but the chance was there brother...even for ZERO. Hootie understands gambling from other threads on here. I would have advised sending that "I was just frustrated" type mail back to the guy to cut off any possible action. Even if the CEO offered to make it right to the owner, it should still be declined and an automatic termination. Just calling it like I see it from the business side. You guys didn't lose nearly as much as I have seen people lose anyway. I am tired, didn't write this out to make as much sense as I usually would due to laying on a bed in the dark with a laptop, but I do make some valid points there.

-King- · 10-06-2010, 07:51 PM

Quote:

Originally Posted by Consistent1

I only got through about 15 pages before getting tired of reading. I have a lot to say on this pro and con. I am a huge advocate of service employees. There is a lot I could say about several things from a lot of varied experience. I am just going to narrow it down to a couple points and opinions. First of all, absolute must terminate situation for anyone who speaks even slightly indirectly on behalf of the company without permission. Period, zero valid argument for doing so. One other point I have not seen made here is why employees don't use the automatic gratuity. It is simple, they think they will make more. This was a small change tab, and many times the tip could end up being up to $200 if things went well and the right person with authority held the company card. That is potential, but thinking $100 plus is not at all crazy. I have gambled a lot and very rarely lost anything and the gains have been worth it by far. I have lost some pretty fair amounts also. Contacting someone never entered my mind. I am not picking on the guy, just sayin'. I have seen a trend of some places going to a policy of ALWAYS put the gratuity on the check and make it clear if asked. This makes sense in a few ways. First of all, an automatic gratuity notice should be listed in the menu. Therefore it is expected. Secondly, cool people will leave more...ALMOST always if there are several employees involved and things went smooth. A policy of always put in on the check and NEVER allow an obvious double tip situation occur is good for company PR. Several more percent in addition is one thing, and crazy tips are almost certain to be apparen or explained and thanks issued.. So, if $40 bucks is 20% and is on the check and they add say $45 more on the card, the manager should verify this was not a mistake of not seeing the auto-grat. I have seen calls back after companies and individuals figured these things out...and it ain't pretty. This also avoids things like I have seen where servers make racial determinations, people are bitchy, etc. It is not worth the controversy to the store for a server to make those choices. Surely this can be understood. I have done the pick and choose method myself, it just isn't good for the business to do so. For someone to roll the dice and come up empty is their fault. 3 percent is drastic, but the chance was there brother...even for ZERO. Hootie understands gambling from other threads on here. I would have advised sending that "I was just frustrated" type mail back to the guy to cut off any possible action. Even if the CEO offered to make it right to the owner, it should still be declined and an automatic termination. Just calling it like I see it from the business side. You guys didn't lose nearly as much as I have seen people lose anyway. I am tired, didn't write this out to make as much sense as I usually would due to laying on a bed in the dark with a laptop, but I do make some valid points there.

Are you going to build a building using that wall?

**Rain Man** · 10-06-2010, 07:51 PM

I've mentioned this in a previous tipping thread, but if you work for tips you're going to get some good tips and some bad tips. In the long run, they'll add up to some sort of average, and then it's your decision whether that average is worth your time or not. Any individual tip is just noise in the data.

So I ask this question: if you receive an abnormally large tip do you refuse to accept it and write a letter to the person and mail it back? Because if you don't like the bad tips then you should be consistent and send back the good tips.

ClevelandBronco · 10-06-2010, 07:55 PM

BillSelfsTrophycase · 10-06-2010, 08:01 PM

**Bearcat** · 10-06-2010, 08:02 PM

Quote:

Originally Posted by Rain Man

So I ask this question: if you receive an abnormally large tip do you refuse to accept it and write a letter to the person and mail it back? Because if you don't like the bad tips then you should be consistent and send back the good tips.

Well, he mentioned that he's not looking to get money out of it, and the rest of it makes sense.... if they had left $200 on a $450 check, I'd certainly make an effort to contact them. Hell, if you're a manager, you probably let them know they can get a nice discount next time and are always welcome back.

3% over that length of time, taking up that many tables is more than a bad tip though, especially when each person is only spending $6 on food and drinks.

Consistent1 · 10-06-2010, 08:06 PM

Quote:

Originally Posted by Carls20yearplan

**** you guys!!! I explained it was poorly written right in it...lmao.

Simply Red · 10-06-2010, 08:30 PM

JoeyChuckles · 10-06-2010, 09:00 PM

Quote:

Originally Posted by The Meat Dragon

I want the email address for the CEO of an accounting firm named BDO...

http://www.bdo.com/

Or an email address where I can be heard...not just that shitty contact form.

I need my voice to be heard.

POSITIVE REP for good detective work.

skaterboixxoixxhotlol@prodigy.net

Rep?

Paniero · 10-06-2010, 09:23 PM

Sweet Daddy Hate · 10-06-2010, 10:36 PM

Quote:

Originally Posted by The Meat Dragon

Something like that...

and mind you...this is an ACCOUNTING FIRM...who took up our entire bar/restaurant...who had twice as many people show up as expected...yet we all accommodated them, and had to turn away table after table after table...

and they ****ed everyone right in the ass...

and it doesn't matter to me so much as I get every shift I want, am one of two full time employees, and make plenty of $$$$

but the two girls and three guys I worked with tonight are all part time and get two shifts a week...

and they ****ed them all right over despite ruining an entire night of business for everyone...everyone

I could careless about the $$$...I have plenty of $$$...

this was a total violation of principle and I have never been so mad in my life...

I worked in Chicago for two years...I worked in a place with the scumbag clientele of America...I don't give a flying **** about getting stiffed by a redneck...or an ignorant piece of shit...I don't care...not one bit...doesn't bother me...never has, never will...

but the blatant lack of respect, the fact these people took 75% of the entire restaurant up, the fact they got tremendous service from all people involved...the fact they asked if gratuity was included or not...and then the fact they tipped 3% on their bill after ruining an entire night of business (4PM-9PM)...

I'm spending my day off being heard by someone in that ****ed up place...I have the name of the girl who paid, I have the name of the girl who placed the reservation...and I'm going to go down swinging.

Oh, the rich, delicious IRONY!

The only thing that would make this story better would be the local "Hascidic Legal Group" showing up tomorrow!

10-06-2010, 12:02 AM
Hootie Banned Join Date: Jan 2006 Location: Dallas, Texas Casino cash: $10004900	Positive Rep for an email address!!! I want the email address for the CEO of an accounting firm named BDO... http://www.bdo.com/ Or an email address where I can be heard...not just that shitty contact form. I need my voice to be heard. POSITIVE REP for good detective work.
Posts: 56,356

10-06-2010, 05:00 PM	#346
kstater Custom User Title Join Date: Jan 2007 Casino cash: $-1623437	Hootie, why do you think it's SOP to add an automatic gratuity to large groups?
Posts: 40,007

10-06-2010, 07:46 PM	#350
Consistent1 _____________ Join Date: Aug 2005 Casino cash: $10004900	I only got through about 15 pages before getting tired of reading. I have a lot to say on this pro and con. I am a huge advocate of service employees. There is a lot I could say about several things from a lot of varied experience. I am just going to narrow it down to a couple points and opinions. First of all, absolute must terminate situation for anyone who speaks even slightly indirectly on behalf of the company without permission. Period, zero valid argument for doing so. One other point I have not seen made here is why employees don't use the automatic gratuity. It is simple, they think they will make more. This was a small change tab, and many times the tip could end up being up to $200 if things went well and the right person with authority held the company card. That is potential, but thinking $100 plus is not at all crazy. I have gambled a lot and very rarely lost anything and the gains have been worth it by far. I have lost some pretty fair amounts also. Contacting someone never entered my mind. I am not picking on the guy, just sayin'. I have seen a trend of some places going to a policy of ALWAYS put the gratuity on the check and make it clear if asked. This makes sense in a few ways. First of all, an automatic gratuity notice should be listed in the menu. Therefore it is expected. Secondly, cool people will leave more...ALMOST always if there are several employees involved and things went smooth. A policy of always put in on the check and NEVER allow an obvious double tip situation occur is good for company PR. Several more percent in addition is one thing, and crazy tips are almost certain to be apparen or explained and thanks issued.. So, if $40 bucks is 20% and is on the check and they add say $45 more on the card, the manager should verify this was not a mistake of not seeing the auto-grat. I have seen calls back after companies and individuals figured these things out...and it ain't pretty. This also avoids things like I have seen where servers make racial determinations, people are bitchy, etc. It is not worth the controversy to the store for a server to make those choices. Surely this can be understood. I have done the pick and choose method myself, it just isn't good for the business to do so. For someone to roll the dice and come up empty is their fault. 3 percent is drastic, but the chance was there brother...even for ZERO. Hootie understands gambling from other threads on here. I would have advised sending that "I was just frustrated" type mail back to the guy to cut off any possible action. Even if the CEO offered to make it right to the owner, it should still be declined and an automatic termination. Just calling it like I see it from the business side. You guys didn't lose nearly as much as I have seen people lose anyway. I am tired, didn't write this out to make as much sense as I usually would due to laying on a bed in the dark with a laptop, but I do make some valid points there.
Posts: 3,096

10-06-2010, 07:51 PM	#352
Rain Man Seize life. Be an ermine. Join Date: Jul 2001 Location: My house Casino cash: $-572449 VARSITY	I've mentioned this in a previous tipping thread, but if you work for tips you're going to get some good tips and some bad tips. In the long run, they'll add up to some sort of average, and then it's your decision whether that average is worth your time or not. Any individual tip is just noise in the data. So I ask this question: if you receive an abnormally large tip do you refuse to accept it and write a letter to the person and mail it back? Because if you don't like the bad tips then you should be consistent and send back the good tips. __________________ Active fan of the greatest team in NFL history.
Posts: 145,373

10-06-2010, 07:55 PM	#353
ClevelandBronco I'm with the banned. Join Date: Sep 2006 Casino cash: $5658955	__________________ "Faith and reason are like two wings on which the human spirit rises to the contemplation of truth ..." – Pope Saint John Paul II
Posts: 28,113

10-06-2010, 08:01 PM	#354
BillSelfsTrophycase WHAT IS YOUR MAJOR MALFUNCTION Join Date: Oct 2009 Casino cash: $10009313
Posts: 6,755

10-06-2010, 08:30 PM	#357
Simply Red You Sweetie! Join Date: Sep 2005 Casino cash: $2021206219 VARSITY
Posts: 71,691

10-06-2010, 09:23 PM	#359
Paniero Chief Boot Knocker Join Date: Sep 2005 Casino cash: $8896756	. Attached Thumbnails __________________ The Devil of DFW.
Posts: 685

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