Installing a passenger side mirror?

[mikeyis4dcats.]

Originally Posted by Saul Good

I totally agree. That's not what he's doing, though. If the book says 3 hours, he's doing it in 2.5 hours and billing the customer for 3.5 hours.

So? The book is simply industry averages. There is NOTHING requiring a mechanic to bill "by the book" or even use "the book" at all.

He's telling the customer 3.5 hrs and billing 3.5 hrs.