Sirius xm

[Bo's Pelini]

I know a few on here have it.


Holy.shit. The customer service ****ing sucks!

I signed up for the Online internet radio 14.99 a month I was told by the sales rep I would get NFL Sirius XM Channel 88.

So I log on and can't ****ing get it. I'm then told the only way I can get it is if I buy the stupid ****ing car player.

Is this true? How are you guys getting NFL Siriusxm?

[GloryDayz]

I feel bad for you. Please step away from the ledge....

[WV]

I have two lifetime subscriptions I bought in 09 and 10, talk about poor customer service....try being a lifetime customer. They literally want nothing to do with you because they aren't making anymore money off of you. They have a monopoly and while I love having it, I would never pay for another contract.

And just an FYI...There are different rules for car subscriptions and portable subscriptions. Also the internet service and Sirius XM app are separate, if you want the App then you have to have Internet Premium. This company isn't forward thinking at all. If they were intelligent at all they would offer the app for all their customers at no charge to keep up with the migration to internet and streaming radio.

[underEJ]

Originally Posted by WV

I have two lifetime subscriptions I bought in 09 and 10, talk about poor customer service....try being a lifetime customer. They literally want nothing to do with you because they aren't making anymore money off of you. They have a monopoly and while I love having it, I would never pay for another contract.

And just an FYI...There are different rules for car subscriptions and portable subscriptions. Also the internet service and Sirius XM app are separate, if you want the App then you have to have Internet Premium. This company isn't forward thinking at all. If they were intelligent at all they would offer the app for all their customers at no charge to keep up with the migration to internet and streaming radio.

I have the lifetime, but they keep changing the rules. First it was lifetime, switch around from radio to radio for a 15 dollar fee, but no limit to the switches, then the merger came and the rule changed to 3 switches only, so I switched once and all was fine, switched again, this time into my leased car, leaving one switch remaining, and went to switch it last week, and surprise, new rule! You can't ever switch it out of a car! That is the dumbest thing I ever heard. Now somebody who buys the car I leased will get free siriusxm forever, which they still get no money for, but I canceled all my other subs. Screw them. I still have the phone app and it still plays even though I am not paying at the moment. Really great company!

[okcchief]

Originally Posted by stevenidol

I only had it for Howard Stern.

I used to like his show. I tried to listen to some replays about a year ago, and all he did was talk about America's got talent. Very boring to me. Opie and Anthony always has great comics on there and is like a roast every day. Way better now in my book.

[WV]

Originally Posted by underEJ

I have the lifetime, but they keep changing the rules. First it was lifetime, switch around from radio to radio for a 15 dollar fee, but no limit to the switches, then the merger came and the rule changed to 3 switches only, so I switched once and all was fine, switched again, this time into my leased car, leaving one switch remaining, and went to switch it last week, and surprise, new rule! You can't ever switch it out of a car! That is the dumbest thing I ever heard. Now somebody who buys the car I leased will get free siriusxm forever, which they still get no money for, but I canceled all my other subs. Screw them. I still have the phone app and it still plays even though I am not paying at the moment. Really great company!

When I bought a lifetime for one of our vehicles I was told I would get three transfers. They changed the rules in 2011 and "say" they informed customers....BS. I called them before trading in said vehicle and was told they would give me one transfer since I was told originally I could get three. I called soon after trading the vehicle and was told that I couldn't switch until the trial offer on the new van expired. I called back when that happened and then they tried to tell me they had no record of my previous lifetime subscription for the last van because the dealership cancelled the subscription, they would not transfer it because you can't transfer vehicle subscriptions anymore, and that they can't just turn my lifetime back on after it was cancelled.

After 2+ hours on the phone bitching to 4 supervisors I got my lifetime turned back on and transferred one time. I only got that after laying out everything multiple times pointing to their failures and of course telling them that I wouldn't stop calling back. You have to put in your time on the phone with these idiots.

I can still transfer my portable 3 times and the transfer fee is $75 (which I also had to pay for the vehicle). After I'm done with these I will never spend another dime with Sirius XM.
I wish I would have written down the one POS manager's name that guaranteed I wouldn't get it transferred though. I'd love to call back and rub it in his face.

[Spott]

I've had Sirius since 2006 and have had the lifetime plan since 2008. I've had it in 3 different cars now but have never had to pay any transfer fees because I have swapped the radio and the Sirius receiver both of the times I'vechanged vehicles since then. Since they merged with XM, they took away my ability to listen to it online because they made it a pay feature even though it was free when I signed up. The programming became more watered down when they replaced some of the Sirius stations with XM's generic version of those stations and the customer service has gotten worse after the merger, too. I was never told that listening to the service online would be taken from me before it happened and I hadn't heard that you can't still transfer the subscription 3 times. I would never sign up for their service again but I will keep it until they try to take it away from me.

[theelusiveeightrop]

Did the Jamaican dude offer you anything else for 10 bucks?