F#@%ing United Airlines!!!! - Page 2

Frankie · 06-13-2005, 09:57 AM

HELP!!!

My 82 year old mom, had a very rough time of traveling from Indiana to Iowa the other day, thanks to the friendly skies of United. The delay in the first leg of the flight caused her to miss her Chicago connection. Booked on the next flight from Chicago there was five separate delays. Long story short, whereas she was supposed to arrive in Des Moines at 4:30 pm she arrived a little past 9:30 pm. On top of that, they neglected to give her the wheel chair service we had asked for in both Chicago and DM! ON TOP OF THAT, her new suitcase was badly ripped open. The United baggage claim woman rudely washed her hands (United's hand) off of any responsibility for that. "You need to contact the manufacturer!" Pure bull crap!!

Now that I'm trying to contact United, I only get many levels of recordings, none having anything to do with our problem. Googling United customer service hasn't been helpful.

I know United is going bankrupt and probably don't give two bird droppings about the customer. Nevertheless, I need your advice.

06-13-2005, 10:59 AM

Quote:

Originally Posted by Frankie

More like $289.95.

From Indiana to Iowa? Your kidding. I can fly all the way across the country for that. I can fly my wife and I to London for a little more than that.

For $289.95 on a 45 minute flight, you should expect a happy ending.

Frankie · 06-13-2005, 11:15 AM

Quote:

Originally Posted by BIG_DADDY

They probably delayed the flight to do a background check to make sure your mom wasn't on the no flight list.

82, 4'-11", 105 lbs+-, Very lightskinned!

Frankie · 06-13-2005, 11:16 AM

Quote:

Originally Posted by Phobia

From Indiana to Iowa? Your kidding. I can fly all the way across the country for that. I can fly my wife and I to London for a little more than that.

For $289.95 on a 45 minute flight, you should expect a happy ending.

Yup.

06-13-2005, 11:17 AM

Quote:

Originally Posted by Frankie

Yup.

What I mean is, United should send an attractive flight attendent home with your mother to give you the happy ending.

BIG_DADDY · 06-13-2005, 11:25 AM

Quote:

Originally Posted by Frankie

82, 4'-11", 105 lbs+-, Very lightskinned!

I'm just playin with you. There is no love lost with me an United. They are the only airline that serves the city I was raised in Medford Oregon. They want $500 for a round trip flight there from SF. The flight is 60 minutes long. If another airline tries to compete they will will fly you anywhere for a buck until the other airling pulls out because they can't make any money then it's back up to $500 again.

**Skip Towne** · 06-13-2005, 11:26 AM

I just tell them to get me the damned wheelchair or I will use my cane to beat them about the head and shoulders.

**Rain Man** · 06-13-2005, 11:27 AM

Quote:

Originally Posted by Frankie

82, 4'-11", 105 lbs+-, Very lightskinned!

Just the type of low-key suspect who would expect to sneak through.

RedThat · 06-13-2005, 11:28 AM

Quote:

Originally Posted by Skip Towne

I just tell them to get me the damned wheelchair or I will use my cane to beat them about the head and shoulders.

I'm sure this will help

Oxford · 06-13-2005, 01:26 PM

Quote:

Originally Posted by Phobia

You really want advice?
United and every other airline is just that, an airborne taxi service.

That I agree with, HOWEVER she is their customer and they did accept her as a passsenger (without medical qualifications) so in that respect they should help her within the bounds of the airport. Bag and weather what can you do. It would not surprise me to find something in the ADA act (admittedly as poorly crafted as that abortion is), that covers this aspect of public travel.

But, travelling on an airline is not what it used to be!

jspchief · 06-13-2005, 01:39 PM

Quote:

Originally Posted by Frankie

Mom's not wheelchair bound. But weakened by age. Lives in Indiana close to one son. But visits the other two once a year each. We've been asking and receiving wheelcahir service for her especially through larger airports. That's never been outside of the norm. Nor, the airlines owning up to their damaging of one's property through neglect and mishandling. Sorry Phob, I don't agree with your point.

Oh, so you're saying you've always had good service in the past, but just want to bitch about the one time you didn't get it.

In other words, they get it right more often than not.

Frankie · 06-13-2005, 02:20 PM

Quote:

Originally Posted by Phobia

What I mean is, United should send an attractive flight attendent home with your mother to give you the happy ending.

That would be acceptable.

Frankie · 06-13-2005, 02:27 PM

Quote:

Originally Posted by BIG_DADDY

I'm just playin with you. There is no love lost with me an United. They are the only airline that serves the city I was raised in Medford Oregon. They want $500 for a round trip flight there from SF. The flight is 60 minutes long. If another airline tries to compete they will will fly you anywhere for a buck until the other airling pulls out because they can't make any money then it's back up to $500 again.

That's EXACTLY what they did with a very quaint little airline (Midway I think) a few years ago. My son and I actually flew to Chicago for $19 each at one point. United started matching their fares and consumers with no foresight chose United over them. I used to point out the sneaky strategy and argue with them, but the answer always was,"Why should I fly that Airline when I can fly United for the same price!"...

Frankie · 06-13-2005, 02:31 PM

Quote:

Originally Posted by jspchief

Oh, so you're saying you've always had good service in the past, but just want to bitch about the one time you didn't get it.

In other words, they get it right more often than not.

We got average, acceptable service genarally. This one was TERRIBLE. What's worse, I had insisted and convinced my mom to come and visit as she was using advancing age as the excuse not to travel here.

**Iowanian** · 06-13-2005, 02:41 PM

Maybe you should have considered transporting her in a Traditional Caravan?

06-13-2005, 02:42 PM

Quote:

Originally Posted by Frankie

We got average, acceptable service genarally. This one was TERRIBLE. What's worse, I had insisted and convinced my mom to come and visit as she was using advancing age as the excuse not to travel here.

You should listen to your mother, young man.

06-13-2005, 09:57 AM
Frankie Banned Join Date: Jul 2001 Casino cash: $10004900	F#@%ing United Airlines!!!! HELP!!! My 82 year old mom, had a very rough time of traveling from Indiana to Iowa the other day, thanks to the friendly skies of United. The delay in the first leg of the flight caused her to miss her Chicago connection. Booked on the next flight from Chicago there was five separate delays. Long story short, whereas she was supposed to arrive in Des Moines at 4:30 pm she arrived a little past 9:30 pm. On top of that, they neglected to give her the wheel chair service we had asked for in both Chicago and DM! ON TOP OF THAT, her new suitcase was badly ripped open. The United baggage claim woman rudely washed her hands (United's hand) off of any responsibility for that. "You need to contact the manufacturer!" Pure bull crap!! Now that I'm trying to contact United, I only get many levels of recordings, none having anything to do with our problem. Googling United customer service hasn't been helpful. I know United is going bankrupt and probably don't give two bird droppings about the customer. Nevertheless, I need your advice.
Posts: 26,959

06-13-2005, 11:26 AM	#21
Skip Towne Supporter Join Date: Apr 2001 Location: T-Town Casino cash: $10004900	I just tell them to get me the damned wheelchair or I will use my cane to beat them about the head and shoulders.
Posts: 69,689

06-13-2005, 02:41 PM	#29
Iowanian Supporter Join Date: Aug 2000 Location: Utopia Casino cash: $1758454	Maybe you should have considered transporting her in a Traditional Caravan?
Posts: 62,936