Computers HELP! I need a new internet provider. - Page 2

acesn8s · 12-29-2008, 05:56 PM

I tired of my current internet providers customer service and they must be replaced.

Do you like/hate yours? Who are they? What bundles do they offer?

P.S. I also need cable/satellite service.

KCChiefsMan · 12-29-2008, 09:04 PM

you guys with Cox and Comcast have it made, I have Sunflower Broadband. There is no other option. I would never get DSL. So, I'm stuck with this POS company.

Mr. Plow · 12-29-2008, 09:06 PM

It should be noted that because my business has AT&T lines installed (2 T1's), I have to deal with their customer service on a more regular basis than most residential.

**chasedude** · 12-29-2008, 10:32 PM

Quote:

Originally Posted by Skip Towne

I've only run into one area where you can't get locals from Directv. It is over around Pittsburg, Kansas. Are you in one of those areas?

I live in Highland KS about 30 miles west of St. Joseph MO. DirectTV has told me the locals are not available.

**chasedude** · 12-29-2008, 10:38 PM

Quote:

Originally Posted by Mr. Plow

It should be noted that because my business has AT&T lines installed (2 T1's), I have to deal with their customer service on a more regular basis than most residential.

I have a single T1 service @ work and they're great. I loved the initial setup with the Cisco Router they sent out.

They monitor the connection 24/7 and call me the instant they notice a break in activity and provide service tickets for everything.

jlscorpio · 12-29-2008, 10:40 PM

Anybody use DiercTV for internet?

Mama Hip Rockets · 12-30-2008, 01:00 AM

i have AT&T. it is cheap, and fast, and awesome.

**007** · 12-30-2008, 01:02 AM

ATT here.

Mr. Plow · 12-30-2008, 08:33 AM

Quote:

Originally Posted by chasedude

I have a single T1 service @ work and they're great. I loved the initial setup with the Cisco Router they sent out.

They monitor the connection 24/7 and call me the instant they notice a break in activity and provide service tickets for everything.

Holy shit. Where in KS are you located?

If one of our T1's goes down, I'm lucky if I get them to admit there is even a problem on the line.

Groves · 12-30-2008, 08:47 AM

Just got 8Mb cable internet for $19.95 a mo for 12mo. Sure beats my overpriced/underspeed DSL.

Sounds gimmicky, but we found it at www.cabledealfinder.com

Mediacom must be desperate. We don't even have cable. To get internet only they usually have a high price, but finally they're aiming their incentives my way, at least for a year.

**Bearcat** · 12-30-2008, 09:05 AM

Quote:

Originally Posted by Mr. Plow

... They know that they are the only game in town and they treat their customers like it.

Quote:

Originally Posted by Bugeater

My Qwest DSL rocks, if it is available in your area I'd recommend it. Cox is on my list of companies that I will never ever do business with again. They can go **** themselves right along with DirecTv.

Yeah, I've heard people complain about Time Warner in KC, but I never had any problems with them and they're great compared to Cox in Omaha. I was already paying $20 more a month for basic cable (without Versus for hockey or ESPN Classic, and I got both with TWC) and the internet (same download/upload speed, but even after setting up about 20 spam filters I still got a few a day after getting ZERO with TWC over two years), and then they bumped it up $8 more so I canceled both. Plus I got more spam mail than I ever got from TWC... 'save $60 a year by getting a land line!'. It's not 1984, I'm not getting a land line. If you want to save me $60 a year, just give me the $60 and

.

I never used their customer service, except to cancel (which was fine), but the gouging and lack of decent bundling was ridiculous.

**chasedude** · 12-31-2008, 04:01 AM

Quote:

Originally Posted by Mr. Plow

Holy shit. Where in KS are you located?

If one of our T1's goes down, I'm lucky if I get them to admit there is even a problem on the line.

My work place is in Hiawatha KS, amazing there's such a service her in BumFukEgypt I know.

acesn8s · 01-05-2009, 07:50 PM

Quote:

Originally Posted by Mr. Plow

I'm sure it is cheaper. But dealing with their "customer service" makes it so that I don't feel one ounce of guilt about paying more for - in my opinion - better service anyway.

I spent 2 hours on the phone with them, talked to 6 different people and didn't get a damn thing accomplished. Even asking for a manager didn't help anything since they wouldn't put them on the line. They were talking to them(I could hear them talking) but they wouldn't let me speak to them. They had me calling(tried to tranfer but they kept hanging up on me) 4 different phone numbers because nobody wanted to fix the problem. Fug AT&T.

acesn8s · 01-05-2009, 07:52 PM

Quote:

Originally Posted by Bearcat

Yeah, I've heard people complain about Time Warner in KC, but I never had any problems with them and they're great compared to Cox in Omaha. I was already paying $20 more a month for basic cable (without Versus for hockey or ESPN Classic, and I got both with TWC) and the internet (same download/upload speed, but even after setting up about 20 spam filters I still got a few a day after getting ZERO with TWC over two years), and then they bumped it up $8 more so I canceled both. Plus I got more spam mail than I ever got from TWC... 'save $60 a year by getting a land line!'. It's not 1984, I'm not getting a land line. If you want to save me $60 a year, just give me the $60 and

.

I never used their customer service, except to cancel (which was fine), but the gouging and lack of decent bundling was ridiculous.

That may be the way to go. Unless there is something better in OP KS.

Sure-Oz · 01-05-2009, 08:01 PM

Quote:

Originally Posted by BigChiefDave

I have ATT. It was them or Time Warner. ATT was cheaper.

My parents have ATT DSL through Dish Network's packages...

It kicks my ass...runs great and never goes offline

At my pad i'm forced to have TWC Cable internet and it's been great but has it's moments where it goes offline.

Mr. Plow · 01-05-2009, 08:13 PM

Quote:

Originally Posted by acesn8s

I spent 2 hours on the phone with them, talked to 6 different people and didn't get a damn thing accomplished. Even asking for a manager didn't help anything since they wouldn't put them on the line. They were talking to them(I could hear them talking) but they wouldn't let me speak to them. They had me calling(tried to tranfer but they kept hanging up on me) 4 different phone numbers because nobody wanted to fix the problem. Fug AT&T.

Forgive me for laughing, but that's the AT&T customer service I've come to know and love. If you love talking on the phone to random people, call AT&T customer service. They'll make a 15 minute call take an hour.

We had a problem a couple weeks ago about some incoming channels that weren't working on one of our T1's. I was sick, so my wife called to try to resolve the problem. I told her to call phone # xxx-xxx-xxxx, but have a pen and paper handy. When she asked why, I said they will initially transfer you to someone else because you've "dialed the wrong number", once you get to that person, they will say that you need to talk to the department that just transferred you - and that person will transfer you back.

Once you are back to the original department, they'll say that the 2nd person shouldn't have transferred you back and then he'll give you a "better phone #" for you to call.

Long story short, she called and ended up being transferred 7 times and all she got out of it was 2 other "better phone #'s" to try.

12-29-2008, 05:56 PM
acesn8s MVP Join Date: Jan 2007 Location: Here Casino cash: $10007119	HELP! I need a new internet provider. I tired of my current internet providers customer service and they must be replaced. Do you like/hate yours? Who are they? What bundles do they offer? P.S. I also need cable/satellite service.
Posts: 5,711

12-29-2008, 09:04 PM	#16
KCChiefsMan AIC Join Date: Oct 2002 Location: West Roxbury, MA Casino cash: $10004900	you guys with Cox and Comcast have it made, I have Sunflower Broadband. There is no other option. I would never get DSL. So, I'm stuck with this POS company.
Posts: 11,478

12-29-2008, 09:06 PM	#17
Mr. Plow In Search of a Life Join Date: Dec 2005 Casino cash: $-1462609	It should be noted that because my business has AT&T lines installed (2 T1's), I have to deal with their customer service on a more regular basis than most residential.
Posts: 31,691

12-29-2008, 10:40 PM	#20
jlscorpio Veteran Join Date: Apr 2002 Location: Rapid City, SD Casino cash: $10004900	Anybody use DiercTV for internet? __________________ For those who believe, no explanation is necessary; for those who don't believe, no explanation will do.
Posts: 1,089

12-30-2008, 01:00 AM	#21
Mama Hip Rockets You don't faze me, Gobble. Join Date: Dec 2005 Casino cash: $9915644	i have AT&T. it is cheap, and fast, and awesome.
Posts: 13,675

12-30-2008, 01:02 AM	#22
007 Shaken. Not stirred. Join Date: Sep 2002 Location: London Casino cash: $12170126 VARSITY	ATT here. __________________ My dear girl, there are some things that just aren’t done. Such as, drinking Dom Perignon ’53 above the temperature of 38 degrees Fahrenheit. That’s just as bad as listening to the Beatles without earmuffs.
Posts: 65,734

12-30-2008, 08:47 AM	#24
Groves Turning the Corner Join Date: Dec 2006 Location: Springfield, Missouri Casino cash: $-891459	Just got 8Mb cable internet for $19.95 a mo for 12mo. Sure beats my overpriced/underspeed DSL. Sounds gimmicky, but we found it at www.cabledealfinder.com Mediacom must be desperate. We don't even have cable. To get internet only they usually have a high price, but finally they're aiming their incentives my way, at least for a year.
Posts: 2,387