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Old 10-12-2017, 09:45 AM  
gblowfish gblowfish is offline
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The Chiefs Called Me Yesterday

One of the PR chicks called me yesterday from a survey I completed on line a few weeks back. She said "Gee Mr Blowfish, you gave us some low marks in some areas of performance. Can you explain that?" I asked her if she had specific questions. We talked for about 20 minutes. Some of the key points:

Parking: it still sucks. $60 a car for the unprepared is rape. $100 for a school bus is worse. Chiefs have micromanaged that situation to death. Parking delays have occurred because of adding "platinum lots" to the mix, making red parking passed worthless and having the "counter clockwise" parking pattern put in place. The Chiefs keep all the $ from parking, it's part of their lease. Jackson County Sports Authority has to pay for all the lot mainentance and cleanup. And if they're not going to build more lots or more entrances into the stadium, at least add more shuttle carts from the far outer lots to the stadium gate. Us older farts hate having to walk 500 yards to and from the stadium, especially in sub freezing weather.

Entrance into Arrowhead: Better this year with all the metal detectors. We'll see if it keeps up once cold weather get here and everybody is bundled up.

Pre-Game: Boring and predictable. Every game is like a Catholic Mass, follows the same script week after week.

Monitizing: Chiefs would sponsor Andy Reid's Morning BM if they could. Just about everything else is sponsored.

Football: She asked me "how to you think the team is doing?" I said "Duh....they're undefeated. Call me some year where they're Oh and Five..."

I also told her STH having to pay regular season prices for pre-season games was robbery. She said "duly noted."
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Old 10-12-2017, 12:08 PM   #31
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Quote:
Originally Posted by thegame214 View Post
All great points especially preseason being full price is a joke!
agreed but that an NFL thing, not the Chiefs.
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Old 10-12-2017, 12:09 PM   #32
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Quote:
Originally Posted by BigRedChief View Post
agreed but that an NFL thing, not the Chiefs.
All the same.
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Old 10-12-2017, 12:10 PM   #33
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Quote:
Originally Posted by Rain Man View Post
Did you specifically give them your name and give them permission to contact you?

This is my pet peeve about non-professional market research. If it's a survey, your responses should be confidential to the end client to encourage honesty. If the end client calls you up and says, "Let's talk about your responses", then it's not a survey. It's customer feedback that was dishonestly represented as a survey.

The only way you should be contacted is if there was a specific question that asked you to volunteer for an interview (and that's fine if that's the case). But even then, the fact that it's a Chiefs employee calling you tells me that you didn't get confidentiality.

I had a not-so-great experience at a car repair shop once and filled out their survey in an uncomplimentary manner. They called me up and said, "We're looking at your survey here and ...." Boom, that was it. I'd complained about one of their service people, so I knew that I'd get the stinkeye from that guy going forward since my results weren't confidential and were certainly being share with him. I never used that place again, even though my not-so-great visit wasn't a dealbreaker.
when I was a STH all of these surveys had a checkbox to select to contacted by the Chiefs.
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Old 10-12-2017, 12:17 PM   #34
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Get her George!

I hope you had a very stern tone during this whole conversation too.
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Old 10-12-2017, 12:20 PM   #35
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I wasn't a jack wagon.
I just answered her questions honestly.
I did tell them some of the things I thought had gotten better.
It's not all gloom and doom.

I did say they needed to focus on making attending the games a more attractive choice compared to watching the games at home on TV. TV has gotten so good with the high def cameras that it's hard to beat a 70-inch TV in the comfort of your living room on an eight degree December day.
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Old 10-12-2017, 12:26 PM   #36
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Quote:
Originally Posted by Lzen View Post
Another note about parking, I get there about 3-4 hours prior to kickoff. So, that may be why I have not experienced parking headaches. /shrug
One of the things I told her is that commitment to go to a game now becomes an all-day affair instead of a partial day affair. We used to be able to go into the stadium around 10:30 for a noon kickoff and be fine. Now we go in around 9 and there's been times where it took TWO HOURS to get parked. That's just crazy. And I live ten minutes away.
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Old 10-12-2017, 12:52 PM   #37
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Quote:
Originally Posted by BigRedChief View Post
agreed but that an NFL thing, not the Chiefs.
Actually, its not a thing at all.

And if you're buying a STH package, individual games prices are irrelevant.
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Old 10-12-2017, 12:53 PM   #38
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Quote:
Originally Posted by thegame214 View Post
All great points especially preseason being full price is a joke!
This.
Why not make everything half price (except maybe beer and merchandise) for preseason games?
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Old 10-12-2017, 12:57 PM   #39
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Quote:
Originally Posted by gblowfish View Post
One of the things I told her is that commitment to go to a game now becomes an all-day affair instead of a partial day affair. We used to be able to go into the stadium around 10:30 for a noon kickoff and be fine. Now we go in around 9 and there's been times where it took TWO HOURS to get parked. That's just crazy. And I live ten minutes away.
This right here.
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Old 10-12-2017, 12:58 PM   #40
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Ya know, gblow, Yesterday ain't so bad. If you're looking at it just right.

They could have called you an anal fornicational intellectual incapacitant.

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Old 10-12-2017, 02:23 PM   #41
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Mnf vs redskins i left olathe area at 4pm. Got stuck in the worst traffic on i435 i think ive ever been in. Not from that area, was meeting friends. But im not sure why i435 is still under construction after 8yrs. We drove straight there and didnt get into our seats til right at kickoff. Literally the ball was kicked when i finally got to my seat. Ridiculous.
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Old 10-12-2017, 02:24 PM   #42
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GB,

I could tell you some hilarious stories about conversations that have taken place between the CHunt's administrative assistant and my STH friend. As soon as she sees his name come up on the caller ID, she answers "Now Mr. xxxxxx, is this going to be another conversation about our parking situation or who we drafted"?
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Old 10-12-2017, 02:29 PM   #43
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Metamucil proudly presents Andy Reids Morning Constitution, now heres Mitch with the call!

ITS A FLAWLESS ONE WIPER WITH NO STINK!!!
After hearing about Andy Reidís diet, I highly doubt this.
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Old 10-12-2017, 02:58 PM   #44
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Monitizing: Chiefs would sponsor Andy Reid's Morning BM if they could. Just about everything else is sponsored.

I wonder what formation variations Andy has for this?
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Old 10-12-2017, 03:03 PM   #45
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Did you say to her:

"Do you know who I am??? I'm a VIP over at Chiefs Planet, one of the special people. They treat me great and I pay nothing. I pay you a fortune and you treat me like shit!"
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