Video Games Xbox: "Fort Gay" Gamer Suspended over "Offensive" name, even though town is real

Deberg_1990 · 09-08-2010, 01:19 PM

http://www.cbsnews.com/stories/2010/...n6845890.shtml

Microsoft Corp. and the chief rules enforcer for Xbox Live are apologizing to a small West Virginia town and a 26-year-old gamer accused of violating the online gaming service's code of conduct by publicly declaring he's from Fort Gay - a name the company considered offensive.

The town's name is real. But when Moore tried to tell Seattle-based Microsoft and the enforcement team at Xbox Live, they wouldn't take his word for it. Or Google it. Or check the U.S. Postal Service website for a ZIP code.

Instead, they suspended his gaming privileges for a few days until Moore could convince them the location in his profile, "fort gay WV," wasn't a joke or a slur: It's an actual community of about 800 in Wayne County, along West Virginia's western border with Kentucky.

"At first I thought, 'Wow, somebody's thinking I live in the gayest town in West Virginia or something.' I was mad. ... It makes me feel like they hate gay people," said Moore, an unemployed factory worker who plays shooters like Medal of Honor, Call of Duty and Ghost Recon under the gamertag Joshanboo.

"I'm not even gay, and it makes me feel like they were discriminating," said Moore, who missed a key Search and Destroy competition because of last week's brief suspension. His team lost.

Angry and incredulous, Moore contacted customer service.

"I figured, I'll explain to them, 'Look in my account. Fort Gay is a real place,"' Moore reasoned. But the employee was unreceptive, warning Moore if he put Fort Gay back in his profile, Xbox Live would cancel his account and keep his $12 monthly membership fee, which he'd paid in advance for two years.

"I told him, Google it - 25514!" Moore said, offering up the town's ZIP code. "He said, 'I can't help you."'

Mayor David Thompson also tried to intervene, but with little success. He told television station WSAZ, which first reported the dispute, that he was informed the city's name didn't matter. The word "gay," he was told, was inappropriate in any context.

"It was so inappropriate for them, they wouldn't even say the word," Thompson told the AP Wednesday. "They said, 'that word.' It's beyond me. That's the name of our town! It's appalling. It's a slap in our face."

Stephen Toulouse, director of policy and enforcement for Xbox Live blamed miscommunication.

"That is absolutely incorrect" and is not Xbox Live policy, he said.

Xbox Live received a complaint, which was directed to an agent for review.

"Someone took the phrase 'fort gay WV' and believed that the individual who had that was trying to offend, or trying to use it in a pejorative manner," Toulouse said. "Unfortunately, one of my people agreed with that. ... When it was brought to my attention, we did revoke the suspension."

Complaints, he notes, come to agents with no contextual information, including who the suspected offender is or what games they play. The agent simply looks at the language and determines whether it complies with policy.

The Xbox Live player's contract says users cannot "create a gamertag, avatar or use text in other profile fields that may offend other members," and lists potentially dangerous topics such as drug use, hate speech and racial, ethnic or religious slurs.

The Code of Conduct, however, says players may use words including lesbian, gay, bi and transgender to express relationship orientation in their profile or gamertag.

Toulouse contends his team rarely makes mistakes but acknowledged, "Absolutely, a mistake was made here, and we've updated our training to account for that."

Fort Gay has been a community since 1789, when 11 people tried to establish a settlement at the junction of the Tug and Big Sandy rivers, across from what is now Louisa, Ky. It was incorporated as Cassville in 1875 but was simultaneously known as Fort Gay until 1932, when town leaders changed it to the latter for good.

Wayne County historian Herb Dawson said there are several theories about the reason for the change, including the railroad company's insistence that it couldn't have two Cassvilles on the same route. There was already one in Monongalia County.

One newspaper claimed the post office found itself in a similar situation, while some locals offered a romantic theory about a Civil War nurse named Gay who won the heart of the townspeople while caring for wounded soldiers.

There is no evidence to support any of the stories, Dawson said, and no consensus on which is true.

But one thing is clear: The word "gay" was not always politically charged. In both the 1800s and the 1930s, "gay" was commonly understood to mean happy, lively or merry.

Nor is Fort Gay the only town in West Virginia with "gay" in its name: There's a Gay in Jackson County and a Mount Gay in Logan County.

None of that, however, matters to Josh Moore, who just wants Microsoft and Xbox Live "to acknowledge this is a real place with real people in it."

Toulouse said he will contact Moore and apologize. Staying ahead of slang and policing Xbox for offensive is a constant challenge, he said.

"In this very, very specific case, a mistake was made," he said, "and we're going to make it right."

The mayor, however, said no one from Microsoft has reached out to him or any other town official.

"I'm furious about it. That's our town. That's our heritage. ... I've lived there my whole life and I'm proud to be from here," said Thompson, who coaches the high school football team, the Fort Gay Vikings.

"Just to say 'I'm sorry' to me is not good enough. They offended a lot of people in our town."

-King- · 09-08-2010, 01:21 PM

Thats ****ing gay!

JD10367 · 09-08-2010, 01:22 PM

That is so gay.

blaise · 09-08-2010, 01:24 PM

Quote:

Originally Posted by Deberg_1990

http://www.cbsnews.com/stories/2010/...n6845890.shtml

"I'm furious about it. That's our town. That's our heritage. ... I've lived there my whole life and I'm proud to be from here," said Thompson, who coaches the high school football team, the Fort Gay Vikings.

"Just to say 'I'm sorry' to me is not good enough. They offended a lot of people in our town."

Sounds like he's pretty gay.

Pants · 09-08-2010, 01:25 PM

M$ has the shittiest customer service ever. Everyone says that about every company, but I've dealt with ATT, Verizon, T-Mobile, Comcast, TW, etc and M$ is complete garbage compared to even the worst those companies have to offer.

blaise · 09-08-2010, 01:25 PM

Quote:

Originally Posted by Metrolike

M$ has the shittiest customer service ever. Everyone says that about every company, but I've dealt with ATT, Verizon, T-Mobile, Comcast, TW, etc and M$ is complete garbage compared to even the worst those companies have to offer.

Sounds pretty gay.

CHENZ A! · 09-08-2010, 01:28 PM

All he had to do was put "no homo" after it and this whole thing could have been avoided
Posted via Mobile Device

**Iowanian** · 09-08-2010, 01:29 PM

I've never done xbox, but recently started tinkering with ps3 online, and I'd say that is pretty damn tame for a name, even if it were a joke compared to other things I've seen and heard.

R8RFAN · 09-08-2010, 01:31 PM

kcxiv · 09-08-2010, 01:33 PM

i got suspended my motto saying turn off your porn torrents when gaming, it causes lag. lol

JD10367 · 09-08-2010, 01:33 PM

I guess we need to change a lot of offensive city names, then.

I Wanna Polka Polka
(Grenga, Stevens, Johnson)
The Ivan Offelcockich Orchestra

See that girl with the pretty red dress on,
I wanna polka.
I love the way she spins and twirls,
I wanna polka.

Oh how I wish that she'd look my way now,
Then I could polka.
I'd love to feel those pretty little curls,
How I wanna polka.

We took a little trip down to Love Canal (NY),
So I could polka.
but we stopped in French Lick, Indiana
No time to polka!

Intercourse Pennsylvania was my destination
wanted to polka.
But she left me down in Blue Ball PA,
Never got to polka.

bridge
well I went up to Maine to Bangor
then I went down to Florida to Tampa
but when all is said and done
I'd rather polka.

We spent sometime in Flushing NY,
I had to polka.
She said not until we get to Hygiene CO,
then maybe I could polka.

I said first let's stop at Moorehead Jersey,
before I polka.
Things got salty in Saline Michigan,
Never got to polka.

She said let's go to Bonesteel, (SD)
now there's a place I'll polka.
but it went Askew in Mississppi,
Didn't know if I could polka.

Climax MI was our destination,
She wanted me to polka.
but I had to make a stop in Crappo MD,
I lost the urge to polka.

bridge
well I went up to Maine to Bangor
then I went down to Florida to Tampa
but when all is said and done
I'd rather polka.

French Lick, Love Canal
Blue Ball, Moorehead
I Wanna Polka

Bonesteel, Intercourse
Climax, Crappo
I Wanna Polka

Tampa, Flushing
Hygiene, Saline
I Wanna Polka

Gaysport (OH), Gayhead (MA)
Gayville (SD), Mudlick (KY)
I Wanna polka

(instrumental jam out)

R8RFAN · 09-08-2010, 01:33 PM

**Iowanian** · 09-08-2010, 01:35 PM

Given the things Wanda Sykes says in her standup...she can F off.

That's gaaaaaaaaaaaaay.

R8RFAN · 09-08-2010, 01:36 PM

Quote:

Originally Posted by Iowanian

Given the things Wanda Sykes says in her standup...she can F off.

That's gaaaaaaaaaaaaay.

I can't stand that woman

blaise · 09-08-2010, 01:36 PM

A month or so ago my mom sent me a bunch of stuff that had been in her basement. Stuff from my childhood. One was a kids book about a kid and his horse. When I opened it up I noticed that my brother and I had drawn little conversation bubbles coming out of the horse's and boy's mouth on every page saying stuff like, "You are gay" "You are so gay, you are the gayest in the world". And we also drew a pile of turds on the ground behind the horse on almost all the pages.

Wanda Sykes would be mad.

09-08-2010, 01:19 PM
Deberg_1990 In Search of a Life Join Date: Jan 2004 Location: San Antonio Tx. Casino cash: $3944454	Xbox: "Fort Gay" Gamer Suspended over "Offensive" name, even though town is real http://www.cbsnews.com/stories/2010/...n6845890.shtml Microsoft Corp. and the chief rules enforcer for Xbox Live are apologizing to a small West Virginia town and a 26-year-old gamer accused of violating the online gaming service's code of conduct by publicly declaring he's from Fort Gay - a name the company considered offensive. The town's name is real. But when Moore tried to tell Seattle-based Microsoft and the enforcement team at Xbox Live, they wouldn't take his word for it. Or Google it. Or check the U.S. Postal Service website for a ZIP code. Instead, they suspended his gaming privileges for a few days until Moore could convince them the location in his profile, "fort gay WV," wasn't a joke or a slur: It's an actual community of about 800 in Wayne County, along West Virginia's western border with Kentucky. "At first I thought, 'Wow, somebody's thinking I live in the gayest town in West Virginia or something.' I was mad. ... It makes me feel like they hate gay people," said Moore, an unemployed factory worker who plays shooters like Medal of Honor, Call of Duty and Ghost Recon under the gamertag Joshanboo. "I'm not even gay, and it makes me feel like they were discriminating," said Moore, who missed a key Search and Destroy competition because of last week's brief suspension. His team lost. Angry and incredulous, Moore contacted customer service. "I figured, I'll explain to them, 'Look in my account. Fort Gay is a real place,"' Moore reasoned. But the employee was unreceptive, warning Moore if he put Fort Gay back in his profile, Xbox Live would cancel his account and keep his $12 monthly membership fee, which he'd paid in advance for two years. "I told him, Google it - 25514!" Moore said, offering up the town's ZIP code. "He said, 'I can't help you."' Mayor David Thompson also tried to intervene, but with little success. He told television station WSAZ, which first reported the dispute, that he was informed the city's name didn't matter. The word "gay," he was told, was inappropriate in any context. "It was so inappropriate for them, they wouldn't even say the word," Thompson told the AP Wednesday. "They said, 'that word.' It's beyond me. That's the name of our town! It's appalling. It's a slap in our face." Stephen Toulouse, director of policy and enforcement for Xbox Live blamed miscommunication. "That is absolutely incorrect" and is not Xbox Live policy, he said. Xbox Live received a complaint, which was directed to an agent for review. "Someone took the phrase 'fort gay WV' and believed that the individual who had that was trying to offend, or trying to use it in a pejorative manner," Toulouse said. "Unfortunately, one of my people agreed with that. ... When it was brought to my attention, we did revoke the suspension." Complaints, he notes, come to agents with no contextual information, including who the suspected offender is or what games they play. The agent simply looks at the language and determines whether it complies with policy. The Xbox Live player's contract says users cannot "create a gamertag, avatar or use text in other profile fields that may offend other members," and lists potentially dangerous topics such as drug use, hate speech and racial, ethnic or religious slurs. The Code of Conduct, however, says players may use words including lesbian, gay, bi and transgender to express relationship orientation in their profile or gamertag. Toulouse contends his team rarely makes mistakes but acknowledged, "Absolutely, a mistake was made here, and we've updated our training to account for that." Fort Gay has been a community since 1789, when 11 people tried to establish a settlement at the junction of the Tug and Big Sandy rivers, across from what is now Louisa, Ky. It was incorporated as Cassville in 1875 but was simultaneously known as Fort Gay until 1932, when town leaders changed it to the latter for good. Wayne County historian Herb Dawson said there are several theories about the reason for the change, including the railroad company's insistence that it couldn't have two Cassvilles on the same route. There was already one in Monongalia County. One newspaper claimed the post office found itself in a similar situation, while some locals offered a romantic theory about a Civil War nurse named Gay who won the heart of the townspeople while caring for wounded soldiers. There is no evidence to support any of the stories, Dawson said, and no consensus on which is true. But one thing is clear: The word "gay" was not always politically charged. In both the 1800s and the 1930s, "gay" was commonly understood to mean happy, lively or merry. Nor is Fort Gay the only town in West Virginia with "gay" in its name: There's a Gay in Jackson County and a Mount Gay in Logan County. None of that, however, matters to Josh Moore, who just wants Microsoft and Xbox Live "to acknowledge this is a real place with real people in it." Toulouse said he will contact Moore and apologize. Staying ahead of slang and policing Xbox for offensive is a constant challenge, he said. "In this very, very specific case, a mistake was made," he said, "and we're going to make it right." The mayor, however, said no one from Microsoft has reached out to him or any other town official. "I'm furious about it. That's our town. That's our heritage. ... I've lived there my whole life and I'm proud to be from here," said Thompson, who coaches the high school football team, the Fort Gay Vikings. "Just to say 'I'm sorry' to me is not good enough. They offended a lot of people in our town."
Posts: 66,914

09-08-2010, 01:21 PM	#2
-King- ▓▓▒▒▒▒▒▒▒▒▒▒▒▒▓▓ Join Date: Jan 2009 Casino cash: $2605743	Thats ****ing gay! __________________ 🏁
Posts: 63,855

09-08-2010, 01:22 PM	#3
JD10367 Cheaterlover* Join Date: May 2009 Location: RI Casino cash: $10010716	That is so gay.
Posts: 12,916

09-08-2010, 01:25 PM	#5
Pants Time Keeps On Slipping Join Date: Sep 2004 Location: Overland Park Casino cash: $5739900	M$ has the shittiest customer service ever. Everyone says that about every company, but I've dealt with ATT, Verizon, T-Mobile, Comcast, TW, etc and M$ is complete garbage compared to even the worst those companies have to offer. __________________ "Turn the channel to 26!"
Posts: 27,294

09-08-2010, 01:28 PM	#7
CHENZ A! pimping hoes + clocking a grip Join Date: Jan 2006 Location: KCMO Casino cash: $9977569	All he had to do was put "no homo" after it and this whole thing could have been avoided Posted via Mobile Device
Posts: 6,302

09-08-2010, 01:29 PM	#8
Iowanian Supporter Join Date: Aug 2000 Location: Utopia Casino cash: $4828454	I've never done xbox, but recently started tinkering with ps3 online, and I'd say that is pretty damn tame for a name, even if it were a joke compared to other things I've seen and heard.
Posts: 61,511

09-08-2010, 01:31 PM	#9
R8RFAN Molôn Labé Join Date: Sep 2001 Location: North Carolina Casino cash: $8566872
Posts: 23,164

09-08-2010, 01:33 PM	#10
kcxiv In Search of a Life Join Date: Mar 2005 Location: Central Valley, Cali Casino cash: $8807996	i got suspended my motto saying turn off your porn torrents when gaming, it causes lag. lol
Posts: 29,110

09-08-2010, 01:35 PM	#13
Iowanian Supporter Join Date: Aug 2000 Location: Utopia Casino cash: $4828454	Given the things Wanda Sykes says in her standup...she can F off. That's gaaaaaaaaaaaaay.
Posts: 61,511

09-08-2010, 01:36 PM	#15
blaise In Search of a Life Join Date: Aug 2007 Location: Plano, TX Casino cash: $9999900	A month or so ago my mom sent me a bunch of stuff that had been in her basement. Stuff from my childhood. One was a kids book about a kid and his horse. When I opened it up I noticed that my brother and I had drawn little conversation bubbles coming out of the horse's and boy's mouth on every page saying stuff like, "You are gay" "You are so gay, you are the gayest in the world". And we also drew a pile of turds on the ground behind the horse on almost all the pages. Wanda Sykes would be mad.
Posts: 22,188

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