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Old 04-25-2016, 11:54 AM  
gblowfish gblowfish is offline
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Wal-Mart: YOU'RE FIRED!!!

This story was in the KC Star this morning. Wal-Mart fired a brain damaged cashier who worked there for almost 20 years for discounting a jug of sweet tea for a customer by fifty cents. I hope he sues their ass off. Story is here:

Thousands of people are rallying behind a brain-damaged Walmart worker who was fired last week.

Frank Swanson was a cashier at a Walmart in West Plains, Missouri for nearly two decades.

He was well known in the local community as an enthusiastic worker who loved to hug customers.

He was fired just 20 days short of his 20-year anniversary with Walmart.

A Walmart spokesman said he was fired for violating a pricing policy.

"Letting an associate go is never easy," the spokesman said. "For this associate, point-of-sale policies had not been followed in some instances. A recent violation of those policies moved the associate to the final step of our discipline process, resulting in his dismissal."

Swanson's supporters claim he was terminated for giving out hugs, and they are planning a protest at the West Plains Walmart on Saturday to show their support.

More than 1,500 people have committed to attending the rally on a Facebook page called "Hugs for Frank" and another 3,100 said they are interested in attending.

"Walmart has decided to fire Frank, the sweetest employee you'd ever meet, for hugging a costumer," the page reads. "So we're going to gather at Walmart on Saturday April 9th with signs or t-shirts offering free hugs. Let's do this for Frank."

The workers' rights group Making Change at Walmart also released a statement on the matter.

"It appears Walmart fired workers for being decent and kind. So, if you believe in hugs or being nice to customers, don’t apply for a job at Walmart," said Jess Levin, communications director for MCAW.

Swanson's bosses cited his hugs as inappropriate, but that's not why he was fired, according to the St. Louis Post-Dispatch.

Swanson broke store policy on at least one occasion by discounting a jug of tea by 50 cents, after a customer told him a competitor was selling the tea for 50 cents cheaper,the Post-Dispatch reports. He took the customer at her word, but under store policy, he should have asked her to produce a printed circular proving the competitor's price.

Swanson's sister, Babbi Marsh, confirmed that Swanson was terminated for excessive price matching.

"He never let anyone walk out without paying for their merchandise. What he was told was that he was being let go for excessive price matching," she told the West Plains Daily Quill.

Swanson suffered severe injuries including brain damage following an accident when he was young that left him in a coma for six weeks and temporarily paralyzed, his family told KSPR TV.

Walmart customer Jenn Harper called Swanson a "sign of hope."

"I feel like one of our own has been hurt," she told KSPR. "He's a sign of hope, he made your day better. If you were having a bad day at Walmart, he would light up your whole trip."

http://www.businessinsider.com/walma...0-years-2016-4
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Old 04-25-2016, 12:31 PM   #46
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Originally Posted by gblowfish View Post
Well, the local grocery store snapped up Frank and gave him a job, so I'm glad the guy wasn't out of work for long.

But you have to know this has cost Wal-Mart thousands more in bad PR than what they saved by whacking this guy. They could have moved him off the register and let him do returns, or stock shelves or something. Just the latest in a history of poor employee relations for Wal-Mart.
If you work for a company and take it upon yourself to give away their money, you'll be fired.

This isn't rocket science.
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Old 04-25-2016, 12:31 PM   #47
Toby Waller Toby Waller is offline
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I never want register jobs anyway.
I can't act all friendly while trying to make sure I don't mess up the money.
I either want a job that's me concentrating on the task or a job where the person interaction is the bulk of the objective.
Not at the same time.
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Old 04-25-2016, 12:31 PM   #48
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Originally Posted by gblowfish View Post
Well, the local grocery store snapped up Frank and gave him a job, so I'm glad the guy wasn't out of work for long.

But you have to know this has cost Wal-Mart thousands more in bad PR than what they saved by whacking this guy. They could have moved him off the register and let him do returns, or stock shelves or something. Just the latest in a history of poor employee relations for Wal-Mart.
Why? Because he's missing a few marbles and you feel sorry for him? His treatment should be dictated by policy so as to maintain equity in the workplace.
I doubt it is policy to move every terminated cashier to another position.
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Old 04-25-2016, 12:32 PM   #49
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Originally Posted by gblowfish View Post
The KC Star story is here:
http://www.kansascity.com/news/local...e73691612.html

Part of the story:

"All this because a woman in Frank’s line that day wanted to buy a gallon of the sweet tea. She told Frank a store in a neighboring town had a sale price that Wal-Mart was supposed to match.

She didn’t have the ad, as required, but she didn’t need it with Frank. He’d always made it a point to keep up with prices at other stores, so he let her have it at the sale price.

That got Frank called in and fired after nearly 20 years.

“The bosses said I made up an imaginary price,” he said Thursday.

Frank went to Willow Springs and got an issue of a local paper that showed he was right about the price of tea."
So how do you think this should have been handled? From what I can read, his price matching was 20X the next highest cashier. Not slightly higher, 20 times the next highest person. He has gone through the entire disciplinary process. In most companies, that includes multiple steps that include coaching, retraining, verbal documentation and finally written documentation. So you've had multiple conversations with this person about following the rules. This person continues to ignore the rules. How should it be handled?
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Old 04-25-2016, 12:32 PM   #50
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I thought brain damaged was a job requirement at Wal-mart.
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Old 04-25-2016, 12:32 PM   #51
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I really don't want to hug people just because they want to.

And if he's mentally disabled,why is he handling money?
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Old 04-25-2016, 12:34 PM   #52
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Quote:
Originally Posted by bigbucks24 View Post
So how do you think this should have been handled? From what I can read, his price matching was 20X the next highest cashier. Not slightly higher, 20 times the next highest person. He has gone through the entire disciplinary process. In most companies, that includes multiple steps that include coaching, retraining, verbal documentation and finally written documentation. So you've had multiple conversations with this person about following the rules. This person continues to ignore the rules. How should it be handled?
"He was right about the price of the tea."
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Old 04-25-2016, 12:36 PM   #53
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Originally Posted by gblowfish View Post
"He was right about the price of the tea."
Ten minutes to Wapner.
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Old 04-25-2016, 12:37 PM   #54
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Originally Posted by bigbucks24 View Post
So how do you think this should have been handled? From what I can read, his price matching was 20X the next highest cashier. Not slightly higher, 20 times the next highest person.
Regarding this, it's completely irrelevant unless his price matching was incorrect. If they have evidence of that then yeah fire the guy. But that criticism is worthless unless there's proof he was abusing it.
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Old 04-25-2016, 12:39 PM   #55
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I was hearing about this story. Apparently he would sometimes not give people their change back unless they gave him a hug.
Hugging is as bad as handshakes, and I think my position on handshakes is pretty clear. The only advantage that hugging offers is when you're hugging a woman and you get to feel the gentle, yielding pressure of her breastflesh against you.

But I digress. Handshakes should go away and same sex male hugging should go away. Once again, I offer the perfect solution - a slight and proper bow.
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Old 04-25-2016, 12:40 PM   #56
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Originally Posted by gblowfish View Post
"He was right about the price of the tea."
How is that at all relevant? It sound like the policy states that he must have a physical coupon or advertisement. After multiple conversations, he chose to not follow the policy yet again.
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Old 04-25-2016, 12:42 PM   #57
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Originally Posted by gblowfish View Post
"All this because a woman in Frank’s line that day wanted to buy a gallon of the sweet tea. She told Frank a store in a neighboring town had a sale price that Wal-Mart was supposed to match.

She didn’t have the ad, as required, but she didn’t need it with Frank. He’d always made it a point to keep up with prices at other stores, so he let her have it at the sale price.

That got Frank called in and fired after nearly 20 years.

“The bosses said I made up an imaginary price,” he said Thursday.

Frank went to Willow Springs and got an issue of a local paper that showed he was right about the price of tea."
I could see how that would make you unpopular with anybody whose compensation is tied to store sales or profit.
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Old 04-25-2016, 12:45 PM   #58
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Regarding this, it's completely irrelevant unless his price matching was incorrect. If they have evidence of that then yeah fire the guy. But that criticism is worthless unless there's proof he was abusing it.
The customer is required to produce a copy of the ad, according to the article. She did not have a copy of the ad.
Whether the cashier got the price matching correct is irrelevant.
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Old 04-25-2016, 12:45 PM   #59
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Regarding this, it's completely irrelevant unless his price matching was incorrect. If they have evidence of that then yeah fire the guy. But that criticism is worthless unless there's proof he was abusing it.
You are correct. We aren't there and don't know if he had an advertisement or coupon for all of his discounts. By their accounts, we do know that they went through the whole disciplinary process. One would assume that this was not the first time that he has violated the policy.
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Old 04-25-2016, 12:46 PM   #60
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I wonder how many customers took advantage of him knowing he would give discounts without any price-matching proof? I'm sure some of those protesters are mad to see their discount go away.
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