Whatever happened to service?

[Nzoner]

So I get a phone call this morning from my new yellow pages rep,he's wanting to know if I want to make any changes to my ad for the upcoming book.

While we're talking I ask him are they not coming to see us in person this year to which he replies no but he's in KC if I want to come see him.

Long story short I finally got out of him that my company was no longer considered a big enough customer to be seen in person because we only spent a little over $1500 last year.

Maybe it's because I'm in the ad business but personally I think this is bullshit.It's one trip for an ad that stays the same for a year.I have clients that spend less than that with me and I see them once a month.

Sorry if you think I'm pissing and moaning here but what ever happened to service?

[morphius]

Originally Posted by Nzoner 338

Just flippin ya some shit.

I do agree though with it being a crap shoot,in my line of business I get very few calls from the yellow pages in fact since I've got to call my rep back I think the mrs and I have decided to drop down to the minimum.

I guess it also doesn't need mentioning that you are also older and slower then morphius either

...but have way better toys.

morphius
jealous

[58-4ever]

read Player Piano by Kurt Vonnegut...soon we will all be replaced.

[StcChief]

Originally Posted by Nzoner 338

Just flippin ya some shit.

I do agree though with it being a crap shoot,in my line of business I get very few calls from the yellow pages in fact since I've got to call my rep back I think the mrs and I have decided to drop down to the minimum.

Good for you.... Have an Internet site? Put it on your 'flyers' other types of ads that you do yourself. even the yellowpages ad..

[Dave Lane]

Originally Posted by Nzoner 338

I see your point,however,if he really cared wouldn't he want to face me eye to eye and at least try and upsale me by telling me some benefits of running a larger ad.

They get a 3% commission on these sales and generally only if you increase ad size. that =$45 and 120 mile drive. I see his point but agree with you he should find a few other businesses near by to hit up while he's there.

Dave