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Old 06-15-2009, 07:51 PM  
Lzen Lzen is offline
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I fired AT&T today

I have had problems with my DSL over the past few months. It goes out sporadically or the speed is up and down. I pay for the 3 Mbps service. Here is a speed test I just did. Not exactly getting what I pay for.



One of the first things I did was to buy a new Motorola modem from them. Problems still.

Also had the phone line go out once during the past few months time. The phone line problem ended up being on their end, of course. But I had to waste my whole damn afternoon of leave time for their repair service.

Had them come out again recently to fix the DSL which hasn't been working properly for months now. Supposed to have fixed it. She said she put a filter on the main line into the house. Problems started showing up again shortly after that.

I even called them a week ago one last time to see if they could try to repair it again. The guy I spoke with said the repair center would be calling me the next day because they were already closed for the night. Of course, I knew that as I had already been through his a few times. This time, however, nobody ever called me to check my line and/or schedule a repair.

I called today and canceled my ATT phone and DSL service that I have been on for 18(phone) and 7(DSL) years. Cox will be out to install cable internet and digital phone next Tuesday. I can't wait to not have these problems anymore. Anyone else have experiences like this with ATT or any other provider?
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Old 06-15-2009, 10:29 PM   #46
Sure-Oz Sure-Oz is offline
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Have at&t yahoo dsl, always has been perfect. maybe 1 outage for a few min ever. in 2 years.

Had TWC, they suck
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Old 06-15-2009, 10:33 PM   #47
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Old 06-15-2009, 10:35 PM   #48
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That's standard cable internet for me. I pay $30 a month for it. I did negotiate that rate, but it's pretty cheap IMO. I can download a movie (legally of course ) in minutes.

Yep, Comcast sucks in some ways like all of them. I just know that they have to be better than many ISP's based on complaints I hear. That "Sandvine" thing on torrents was pissing me off, but that got resolved. I don't know the price exactly (wife pays the bill), but it is not overly high. I loved it when somebody asked why you would need so much bandwidth. Haha..
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Old 06-15-2009, 10:36 PM   #49
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Yep, Comcast sucks in some ways like all of them. I just know that they have to be better than many ISP's based on complaints I hear. That "Sandvine" thing on torrents was pissing me off, but that got resolved. I don't know the price exactly (wife pays the bill), but it is not overly high. I loved it when somebody asked why you would need so much bandwidth. Haha..
Arrrrrrrrrrrrrrrrrgh matey.
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Old 06-15-2009, 10:44 PM   #50
Groves Groves is offline
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You do realize that paying for 3Mbps means that you'd get a max of 3, but anything between 1.5 and 3 they'll call acceptable. Looks like you're below that, but not much.
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Old 06-16-2009, 01:25 AM   #51
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Keep in mind, most companies only guarantee the speed you subscribe to at the outside of your home at the NID. I've measured 1.5 outside the house, gone to the jack and measured it slower.

Also, some companies offer speeds "up to" a certain speed. It's not guaranteed.

Just an FYI.
Oh, I am not really complaining as much as just stating I have noticed a difference recently. It was consistent as hell for the nearly 5 years I have had them until this past few weeks. Now it seems to be normal again.

I am still waiting for the next price increase with a speed reduction like they did to me last year though.

I wish I could justify $40-$50 per month on internet but I just can't. I feel I am overpaying at $25 right now.
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Old 06-16-2009, 01:50 AM   #52
kcxiv kcxiv is offline
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Ya, i fired them a few years ago. My dsl kept crapping out every 30 min or so. Tghen would go down for hours and hours. I call them, they say, ok we found the problems. blah blah. Worked ok for a bit. Same problems occur later that night. So i call them again. Mind you, they dont come right away, its about a week later. Then they say its my modem. They give me a new modem. Well, later that night same shit happens. Call them again, then they say its some circuit breaking on the phone pole that got fried and its going to take them a week or 2 to fix. Ok, well i give them 3 weeks and nothing. FInally went over to Comcast.

I dont have many options where i live. SO its either AT and T or Comcast. Comcast is alot more stable and alot faster, problem is, its alot more expensive, but what choice do i have? there is no way i can go back to dial up. haha
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Old 06-16-2009, 01:52 AM   #53
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Ya, i fired them a few years ago. My dsl kept crapping out every 30 min or so. Tghen would go down for hours and hours. I call them, they say, ok we found the problems. blah blah. Worked ok for a bit. Same problems occur later that night. So i call them again. Mind you, they dont come right away, its about a week later. Then they say its my modem. They give me a new modem. Well, later that night same shit happens. Call them again, then they say its some circuit breaking on the phone pole that got fried and its going to take them a week or 2 to fix. Ok, well i give them 3 weeks and nothing. FInally went over to Comcast.

I dont have many options where i live. SO its either AT and T or Comcast. Comcast is alot more stable and alot faster, problem is, its alot more expensive, but what choice do i have? there is no way i can go back to dial up. haha
I can't even begin to imagine what it would be like to be on dialup again.
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Old 06-16-2009, 04:56 AM   #54
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Old 06-16-2009, 05:23 AM   #55
kcmaxwell kcmaxwell is offline
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i had exactly the same problems with at&t dsl, that they never could fix... of course, they made it sound like this was a rare problem... no problems with phone service, just dsl...
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Old 06-16-2009, 05:43 AM   #56
Skip Towne Skip Towne is offline
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I pay $40 per month for a landline I only use to fax invoices to my employer. I have toyed with firing them for several months. When I paid my bill this month, their automated system failed so it kicked me to a rep. The first thing he said was they were going to charge me $5 for using a rep. That did it. I'm firing them today.
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Old 06-16-2009, 05:49 AM   #57
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I have the 3mbps service.
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Old 06-16-2009, 06:05 AM   #58
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Old 06-16-2009, 06:38 AM   #59
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Originally Posted by Lzen View Post
I have had problems with my DSL over the past few months. It goes out sporadically or the speed is up and down. I pay for the 3 Mbps service. Here is a speed test I just did. Not exactly getting what I pay for.



One of the first things I did was to buy a new Motorola modem from them. Problems still.

Also had the phone line go out once during the past few months time. The phone line problem ended up being on their end, of course. But I had to waste my whole damn afternoon of leave time for their repair service.

Had them come out again recently to fix the DSL which hasn't been working properly for months now. Supposed to have fixed it. She said she put a filter on the main line into the house. Problems started showing up again shortly after that.

I even called them a week ago one last time to see if they could try to repair it again. The guy I spoke with said the repair center would be calling me the next day because they were already closed for the night. Of course, I knew that as I had already been through his a few times. This time, however, nobody ever called me to check my line and/or schedule a repair.

I called today and canceled my ATT phone and DSL service that I have been on for 18(phone) and 7(DSL) years. Cox will be out to install cable internet and digital phone next Tuesday. I can't wait to not have these problems anymore. Anyone else have experiences like this with ATT or any other provider?
I got the ATT U-Verse, VOIP local phone and I-Phone wireless services and couldn't be happier. DSL sucks.
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Old 06-16-2009, 06:40 AM   #60
chagrin chagrin is offline
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It's important to note - anyone trying to get speed, etc.

Understand that whenever you pay for a certain speed - DSL is an "at best" technology. 3Meg actually means "up to 3 meg" and whatever speed you sync up to at install is what you're going usually going to get. It depends on how far you are located from the CO - for what it's worth, I find DSL to be the most reliable form of transfer (cable is fast as hell but for the most part, you have to deal with peak times and cable outages - of course that depends on where you are and how good your cable provider is). However you have to be aware of what speed you are able to qualify for, and I don't mean what the salesman tells you you are qualified for.
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