DTV issues...Help needed

[Nzoner]

Any of you with DTV ever get a 775 code-unable to make connection with dish?

I have 10 receivers and it's only happening on the one in my bedroom.Thankfully I have the DTV protection plan but here's the problem they've now sent techs out 4 times and each time the problem goes away for a few days and then starts up again.

They have me assigned to a case manager but even these guys are clueless so I was hoping maybe someone had been thru this and had a resolution.

TIA.

[OnTheWarpath15]

I just had this issue, Joe. Turned out it was a bad piece of coax.

When the tech walked in he guaranteed it would be the SWM Power Inverter, or bad cable.

[sd4chiefs]

Why do you need 10 receivers? Do you live in a sports bar?

[BossChief]

It may also be how many tuners are running at the same time.

Do you keep all of the receivers on at one time?

Do you have genies and clients? Regular hd receivers? What types of switches? Does it have a SWM 16 switch in the utility room where the wires meet up?

Where is the power inserter for the system/switch?

When they installed the system, did they replace the "barrels" in the wall plates as well as the fittings on the behind the wall plate?

Sorry to ask so many questions, but I'll try to help diagnose the problem to give you some ideas on what the tech should look for when he gets there.

[BossChief]

Also:

Are there any splices in the 4 cable run from the dish to the switch/switches?..or is it a "homerun" meaning a straight shot from a to be with no breaks at all?

Is the power inserter grey or black? Does it say 21v or 29v? Is it in the same room as the switch or is it behind one of the receivers? Is the green light on in the power inserter? Is the inserter plugged in straight to the wall, or does it plug into a power bar?

Are any of the receivers getting abnormally warm or even hot? How about the switch or power inserter?

Does just one room have a problem or is it the whole house going out at once?

[Contrarian]

TEN RECEIVERS!!??? Get the DTV Genie dude.

[morphius]

Originally Posted by sd4chiefs

Why do you need 10 receivers? Do you live in a sports bar?

Actually, he sort of does. How has anyone not seen pictures of his game room.

[kindra68]

Originally Posted by morphius

Actually, he sort of does. How has anyone not seen pictures of his game room.

i guess not. even a dumb hick from Texas has been there

[cabletech94]

switch to cable? heh!

but really, think a post mentioned animal chew or something. i love it when someone (repairman) suggests that the problem could be the line, and doesn't change it. absolutely love it!!!!!

[BossChief]

Originally Posted by cabletech94

switch to cable? heh!

but really, think a post mentioned animal chew or something. i love it when someone (repairman) suggests that the problem could be the line, and doesn't change it. absolutely love it!!!!!

There is a reason for that type of thing happening, though.

DTV contracts out a whole lot of their work orders to subs and they get paid shit for service calls and they pay for their own materials.

If a sub is given a job that is gonna eat up 25-50 dollars worth of materials, take him 3-4 hours and only pay me 25 dollars total, there aren't a whole lot of contractor techs that are gonna go out of their way to go through all of that trouble to fix a problem that extensive because not only will they lose money on that specific work order, they will probably have to re-schedule another job that is on their schedule that they would have made money on due to the timeframes.

I try to tell people that if you have a problem with your system and you have a larger than 5 receiver system, call Dtv and require them to send out a qc tech or at least a calculated rate tech from the main office.

Otherwise, it's a roll of the dice on if the system gets fixed correctly and permanently.

I have been on literally hundreds of lost money service calls and it's a huge crack in the system that I'm surprised they haven't fixed by now.

Also, there is only a given time frame in which the original system is actually warrantied, so unless a qc tech or a calculated hourly tech comes out...be prepared to make an out of pocket payment to get the problem solved if the problem is extensive.

[suzzer99]

This is true. I had a sub totally mess up my HD install. When the DTV tech came out he took pictures of everything to send back as evidence.

[007]

Originally Posted by sd4chiefs

Why do you need 10 receivers? Do you live in a sports bar?

Yes. Yes he does.

[Nzoner]

Originally Posted by BossChief

There is a reason for that type of thing happening, though.

DTV contracts out a whole lot of their work orders to subs and they get paid shit for service calls and they pay for their own materials.

If a sub is given a job that is gonna eat up 25-50 dollars worth of materials, take him 3-4 hours and only pay me 25 dollars total, there aren't a whole lot of contractor techs that are gonna go out of their way to go through all of that trouble to fix a problem that extensive because not only will they lose money on that specific work order, they will probably have to re-schedule another job that is on their schedule that they would have made money on due to the timeframes.

I try to tell people that if you have a problem with your system and you have a larger than 5 receiver system, call Dtv and require them to send out a qc tech or at least a calculated rate tech from the main office.

Otherwise, it's a roll of the dice on if the system gets fixed correctly and permanently.

I have been on literally hundreds of lost money service calls and it's a huge crack in the system that I'm surprised they haven't fixed by now.

Also, there is only a given time frame in which the original system is actually warrantied, so unless a qc tech or a calculated hourly tech comes out...be prepared to make an out of pocket payment to get the problem solved if the problem is extensive.

Thanks and very good stuff here,the ****ing case management didn't call back and I've called in twice.Time for me to start bitching and loudly,going to call retention as well.Been a customer since '99 and this is the worst service I've ever had from them.

[Nzoner]

Originally Posted by sd4chiefs

Why do you need 10 receivers? Do you live in a sports bar?

...

[007]

Originally Posted by Nzoner

...

football heaven

[cabletech94]

Originally Posted by BossChief

There is a reason for that type of thing happening, though.

DTV contracts out a whole lot of their work orders to subs and they get paid shit for service calls and they pay for their own materials.

If a sub is given a job that is gonna eat up 25-50 dollars worth of materials, take him 3-4 hours and only pay me 25 dollars total, there aren't a whole lot of contractor techs that are gonna go out of their way to go through all of that trouble to fix a problem that extensive because not only will they lose money on that specific work order, they will probably have to re-schedule another job that is on their schedule that they would have made money on due to the timeframes.

I try to tell people that if you have a problem with your system and you have a larger than 5 receiver system, call Dtv and require them to send out a qc tech or at least a calculated rate tech from the main office.

Otherwise, it's a roll of the dice on if the system gets fixed correctly and permanently.

I have been on literally hundreds of lost money service calls and it's a huge crack in the system that I'm surprised they haven't fixed by now.

Also, there is only a given time frame in which the original system is actually warrantied, so unless a qc tech or a calculated hourly tech comes out...be prepared to make an out of pocket payment to get the problem solved if the problem is extensive.

everything here (minus the last paragraph), is just awful. dude, i think i "get" you even more.


/wow