Anyone using Spiceworks?

[Bob Dole]

Bob Dole has been playing with it for the past year or so, and is planning to roll it out in the near future across the enterprise. Currently sitting in Austin at Spiceworld trying to make sure we are ready for general consumption.

Anyone else using it?

[Fish]

We use Remedy from BMC. It's pretty convoluted though, and is way too complicated for its own good.

[QuikSsurfer]

I played around with Spiceworks for a while and really enjoyed it -- a great community.

In the end we went with SCCM 2007 -- since we were already paying for it with our MS contract. We'll be moving SCCM 2012 in to production early next year.

[Saulbadguy]

Sorry, I get all my spices from the Northwind Traders.

[htismaqe]

Originally Posted by KC Fish

We use Remedy from BMC. It's pretty convoluted though, and is way too complicated for its own good.

George uses Remedy too.

http://www.chroniclesofgeorge.com/tickets1.htm

[Aspengc8]

Originally Posted by KC Fish

We use Remedy from BMC. It's pretty convoluted though, and is way too complicated for its own good.

We use Remedy too. It is a beast but really easy to get lost in it.

[Fish]

Originally Posted by htismaqe

George uses Remedy too.

http://www.chroniclesofgeorge.com/tickets1.htm

... WTF? Hilarious...

[htismaqe]

Originally Posted by KC Fish

... WTF? Hilarious...

Are you havening a good laugh?

[Bob Dole]

The base help desk and inventory is very functional, and after sitting through almost 2 days of sessions, Bob Dole can see quite a few other uses. Equipment checkout, new employee account and machine setup, change management, etc. From a management perspective, the reporting functionality is very nice, as well.

Add to that the mobile client so the technicians can carry their mobile device and add those "stopped in the hall" work requests in front of the end user, and close out their requests without returning to their desk, and it should be a pretty nice (and free) solution that has company as well as strong community support.

[htismaqe]

Originally Posted by Bob Dole

The base help desk and inventory is very functional, and after sitting through almost 2 days of sessions, Bob Dole can see quite a few other uses. Equipment checkout, new employee account and machine setup, change management, etc. From a management perspective, the reporting functionality is very nice, as well.

Add to that the mobile client so the technicians can carry their mobile device and add those "stopped in the hall" work requests in front of the end user, and close out their requests without returning to their desk, and it should be a pretty nice (and free) solution that has company as well as strong community support.

Sounds like you're already sold.