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Old 07-25-2012, 06:35 PM  
DRU DRU is offline
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Somebody's gotta have the inside scoop on Google Fiber launching tomorrow..??

https://fiber.google.com/savethedate/

Live broadcast over YouTube tomorrow. Anybody have any early news on this? Will it be available all over the Metro? How long will the waiting list be?

Anybody know anything? I'm impatient.
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Old 11-10-2015, 04:31 PM   #796
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Originally Posted by cookster50 View Post
Seems like pretty much every day I lose internet connectivity for a minute or so before it gets reestablished. Kind of starting to get annoying.
Wow, this would be unacceptable if it happens on a continuous basis.
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Old 11-10-2015, 04:33 PM   #797
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So I live in West Shawnee. I'm signed up & everything. They say you have to be signed up by Nov 19th. I was kind of expecting install by the end of November but when I went to one of their pop-up Google Fiber booths, they said it would STILL BE 6-months or MORE until I can ACTUALLY get the service.

What the hell?
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Old 11-10-2015, 05:25 PM   #798
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Originally Posted by BWillie View Post
So I live in West Shawnee. I'm signed up & everything. They say you have to be signed up by Nov 19th. I was kind of expecting install by the end of November but when I went to one of their pop-up Google Fiber booths, they said it would STILL BE 6-months or MORE until I can ACTUALLY get the service.

What the hell?
We signed up last April or May, I don't recall exactly. It was installed in my house a couple of weeks ago.
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Old 11-12-2015, 09:08 PM   #799
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I waited until the last minute to sign up for Google Fiber in western Shawnee. I only applied for the basic Internet service just so I would have the option later. There's a hub about two miles from my house, so we'll see how long it takes to get service.
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Old 11-13-2015, 06:41 AM   #800
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It seems like the dropping-out has gotten better, but not fixed. JMO

This eye chart is an example. The first and second graph from the bottom show some drops by themselves around midnight, but when they all drop at the same time later, well that's an issue. And when my neighbor texted me this morning because he saw the same thing on his graphs, I double-checked it with this one and my other hardwired-to-the-GF network box system and yup, they all happened at the same time. It's all good, but it is happening nonetheless.

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Old 11-13-2015, 07:01 AM   #801
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Originally Posted by GloryDayz View Post
It seems like the dropping-out has gotten better, but not fixed. JMO

This eye chart is an example. The first and second graph from the bottom show some drops by themselves around midnight, but when they all drop at the same time later, well that's an issue. And when my neighbor texted me this morning because he saw the same thing on his graphs, I double-checked it with this one and my other hardwired-to-the-GF network box system and yup, they all happened at the same time. It's all good, but it is happening nonetheless.

Have you called them and given the graph to them?
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Old 11-13-2015, 07:05 AM   #802
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Quote:
Originally Posted by BWillie View Post
So I live in West Shawnee. I'm signed up & everything. They say you have to be signed up by Nov 19th. I was kind of expecting install by the end of November but when I went to one of their pop-up Google Fiber booths, they said it would STILL BE 6-months or MORE until I can ACTUALLY get the service.

What the hell?
Does your area even have it out there yet? It took me a year to get it in the northland if i remember correctly. I was one of the first to sign up. That seems to me the m.o. for people that dont sign up during second allowance period.
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Old 11-13-2015, 07:54 AM   #803
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Originally Posted by BWillie View Post
So I live in West Shawnee. I'm signed up & everything. They say you have to be signed up by Nov 19th. I was kind of expecting install by the end of November but when I went to one of their pop-up Google Fiber booths, they said it would STILL BE 6-months or MORE until I can ACTUALLY get the service.

What the hell?
Google makes all the "Fiberhoods" sign up before they put anything in the ground. We signed up in April and just got ours installed in the last few days.
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Old 11-13-2015, 08:06 AM   #804
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Have you called them and given the graph to them?
Yes. They're both "looking into it" and "working on it."

It's kind of like calling AT&T to report a dead zone (I-435/350 Hwy), and them giving you the run-around hoping that you'll get frustrated and go away (but you don't/won't because you drop a conference all almost every day along that stretch of highway!). Hey, it's a free call and you've got a seven hour drive ahead of you anyway! You work relentlessly through their maze of engineers and ultimately make them verify that said dead zone is indeed dead/weak, then wait for the corporate excuse of, "yeah, we know, but it's too expensive to fix. Evidently that part of KC is very mountainous and the towers don't provide a good signal into that I-435/350 Hwy "valley" and we're not building another tower to cover one mile of road in KC"!

It's all good, I'm sure it's just growing pains (since they happen mostly off-hours), and I'm sure they're doing the best they can.
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Old 12-04-2015, 01:25 PM   #805
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Google Fiber just sent me an email saying it would be March 2016.

Today someone is out at my house installing the box on the outside. Installer told my wife we should be in installed in 5-10 days from today!

Hope that happens!
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Old 12-04-2015, 02:19 PM   #806
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It's all sort of a crap shoot. They announce the area, then they do the signups to qualify the area for install, and then the install can take a long time. Depending on where exactly you are at you could be one of the first installs and get it real quick, or you could be at the end of the line and it'll be a while.

They also run into random problems sometimes that keeps areas, or even individual houses from getting hooked up. A buddy of mine just a couple of blocks from me still hasn't been hooked up when mine (and most others in this fiberhood) were hooked up about 6 months ago.

In that time it's been rock solid for me, by the way, and their customer service is outstanding. Their live chat actually answers questions for you as opposed to refer you to the phones. Anything from basic stuff to more technical stuff.

The one thing you have to watch out for is the 3rd party subcontractors they use for the installs. They don't care, and they **** shit up or simply do a lousy install.

When my stuff was first installed it was a random sub, and they barely buried the line. I could see it showing in lots of areas, so I called Google to have them come redo it.

This time they sent actual Google guys, and they were very informative, friendly, and buried the line the way it should have been in the first place.

Now, Google did have an outage 5 min before game 1 of the World Series this year that lasted about 20 min or so. I was pissed, but it was just bad timing.

One other time during the season the Fox KC channel wasn't working in HD but there was a standard channel that was still playing.

Those are the only two times anything like that has happened, and both times, without any contact at all, they sent out apology notices to all of the customers giving them a credit for that day.

All and all I've been very happy with him. Unfortunately, I'm about to move into a house that only provides Comcast. Ugh!
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Old 12-10-2015, 10:22 PM   #807
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Google Fiber just sent me an email saying it would be March 2016.

Today someone is out at my house installing the box on the outside. Installer told my wife we should be in installed in 5-10 days from today!

Hope that happens!
Got the email tonight from Google. Have scheduled my installation for the 15th! Now I just have to run some cat6 around the house!


Super Excited!
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Old 12-11-2015, 07:52 AM   #808
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Yes. They're both "looking into it" and "working on it."

It's kind of like calling AT&T to report a dead zone (I-435/350 Hwy), and them giving you the run-around hoping that you'll get frustrated and go away (but you don't/won't because you drop a conference all almost every day along that stretch of highway!). Hey, it's a free call and you've got a seven hour drive ahead of you anyway! You work relentlessly through their maze of engineers and ultimately make them verify that said dead zone is indeed dead/weak, then wait for the corporate excuse of, "yeah, we know, but it's too expensive to fix. Evidently that part of KC is very mountainous and the towers don't provide a good signal into that I-435/350 Hwy "valley" and we're not building another tower to cover one mile of road in KC"!

It's all good, I'm sure it's just growing pains (since they happen mostly off-hours), and I'm sure they're doing the best they can.
Network maintenances - there's nothing you can do about it unfortunately becuase as you scale GPON it takes small hits when you bring in more OLT's. Small interruptions like that(I cant really tell duration, graph is too small) shouldn't really be a big deal during off peak hours.
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Old 12-11-2015, 02:30 PM   #809
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Network maintenances - there's nothing you can do about it unfortunately becuase as you scale GPON it takes small hits when you bring in more OLT's. Small interruptions like that(I cant really tell duration, graph is too small) shouldn't really be a big deal during off peak hours.
Nobody died, so you're right there. My point in all of this is that you have to really want to jack-off over the daily speed test you'll run every morning for the first month. After that you find that unless you do so serious hosting of some sort, the difference between 60Mbps of, let's say, Time Warner cable and the 1000Mbps GF offers is, well, imperceptible.

So basically for now you're getting something that you needed to be coming off of something seriously slow or some serious file sharing, to see a huge leap in performance.

And when you compare the other areas like TV and Phone (GF doesn't offer a bundled phone service to teleworkers!), I don't think GF is even close yet.

Don't get me wrong, I was more giddy than most to get GF, I really was (networking is what I do... and I telework a LOT), but once I got it and got over the morning tests that show 800-900Mbps, I guess things like having to buy Ooma (or Vonage, or SmartJack), their streaming-to-the-PC offering sucks, not being able to stream at all via the App (whic is better than their PC offering) when away from home, started to bother me enough to not let the 800-900Mbps be the sole determinant of how awesome GF is.

The good news is even with Ooma factored in as an additional cost, GF is still a little cheaper that what I was paying for TWC. Other than the pluses of 900Mbps and $10 saved, meh, I'd rather have TWCs TV offering and 60Mbps (if I knew then what I know now). And if Time Warner drops their rates for 60Mbps of symetrical data, I'll go back to TWC and wait for GF to catch up in all those other areas if TWC sweetens the pot.
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Old 01-14-2016, 06:13 PM   #810
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