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Old 04-21-2006, 10:08 AM  
Nzoner Nzoner is online now
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Whatever happened to service?

So I get a phone call this morning from my new yellow pages rep,he's wanting to know if I want to make any changes to my ad for the upcoming book.

While we're talking I ask him are they not coming to see us in person this year to which he replies no but he's in KC if I want to come see him.

Long story short I finally got out of him that my company was no longer considered a big enough customer to be seen in person because we only spent a little over $1500 last year.

Maybe it's because I'm in the ad business but personally I think this is bullshit.It's one trip for an ad that stays the same for a year.I have clients that spend less than that with me and I see them once a month.

Sorry if you think I'm pissing and moaning here but what ever happened to service?
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Old 04-21-2006, 10:11 AM   #2
Bob Dole Bob Dole is offline
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Didn't you get the memo?

Service has been outsourced.
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Old 04-21-2006, 10:15 AM   #3
StcChief StcChief is offline
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Quote:
Originally Posted by Bob Dole
Didn't you get the memo?

Service has been outsourced.
Yeah. your lucky you are not talking to Habeb in Pakistan or India who doesn't know or care about your business.
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Old 04-21-2006, 10:19 AM   #4
Nzoner Nzoner is online now
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Quote:
Originally Posted by nm_dbf
Yeah. your lucky you are not talking to Habeb in Pakistan or India who doesn't know or care about your business.
I see your point,however,if he really cared wouldn't he want to face me eye to eye and at least try and upsale me by telling me some benefits of running a larger ad.
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Nzoner 's phone was tapped by Scott Pioli.Nzoner 's phone was tapped by Scott Pioli.Nzoner 's phone was tapped by Scott Pioli.Nzoner 's phone was tapped by Scott Pioli.Nzoner 's phone was tapped by Scott Pioli.Nzoner 's phone was tapped by Scott Pioli.Nzoner 's phone was tapped by Scott Pioli.Nzoner 's phone was tapped by Scott Pioli.Nzoner 's phone was tapped by Scott Pioli.Nzoner 's phone was tapped by Scott Pioli.Nzoner 's phone was tapped by Scott Pioli.
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Old 04-21-2006, 10:22 AM   #5
morphius morphius is offline
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Companies are getting cheaper and leaner, especially large companies. In doing so, incentives to do certain things have been limited.
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Old 04-21-2006, 10:22 AM   #6
seclark seclark is offline
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Quote:
Originally Posted by Nzoner 338
I see your point,however,if he really cared wouldn't he want to face me eye to eye and at least try and upsale me by telling me some benefits of running a larger ad.
agree...in a case like this i'd think both parties would benefit dealing face to face.
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Old 04-21-2006, 10:23 AM   #7
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It was in the TPS report..... Didn't you read the TPS report?
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Old 04-21-2006, 10:36 AM   #8
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If the necessary business can be conducted over the phone, why should he burn up $3/gal gas just to come out to schmooze? Maybe you should thank him.
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Old 04-21-2006, 11:01 AM   #9
Nzoner Nzoner is online now
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Quote:
Originally Posted by Bugeater
If the necessary business can be conducted over the phone, why should he burn up $3/gal gas just to come out to schmooze? Maybe you should thank him.
yeah,thanks for taking the time to visit business x just a half mile from me because they spend more than I do per year.
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Old 04-21-2006, 11:03 AM   #10
StcChief StcChief is offline
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Quote:
Originally Posted by Nzoner 338
I see your point,however,if he really cared wouldn't he want to face me eye to eye and at least try and upsale me by telling me some benefits of running a larger ad.
I thought of that...He should have asked how much you think spending $1500 for Yellow pages ad helped your business.

My parents always asked customers where they heard of them in their small business...
When they found most was word of mouth in Counties surrounding.
Very few people looked in Yellow pages for their service.

They cut ad space to a rate accordingly a token presence.
They didn't get enough from Yellow pages to amount to sh1t for business.

Your mileage may very, if you trust the old saying (probably from advertising industry) 'Advertising doesn't cost...it pays'

Measuring this 'cost' becomes important to grow your business.

Know way Yellow pages guy could know that. unfortunately.
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Old 04-21-2006, 11:04 AM   #11
morphius morphius is offline
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Quote:
Originally Posted by nm_dbf
I thought of that...He should have asked how much you think spending $1500 for Yellow pages ad helped your business.

My parents always asked customers where they heard of them in their small business...
When they found most was word of mouth in Counties surrounding.
Very few people looked in Yellow pages for their service.

They cut ad space to a rate accordingly a token presence.
They didn't get enough from Yellow pages to amount to sh1t for business.

Your mileage may very, if you trust the old saying (probably from advertising industry) 'Advertising doesn't cost...it pays'

Measuring this 'cost' becomes important to grow your business.

Know way Yellow pages guy could know that. unfortunately.
Being that he is in the Ad business, he may already know that. LOL!

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Old 04-21-2006, 11:14 AM   #12
StcChief StcChief is offline
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Quote:
Originally Posted by morphius
Being that he is in the Ad business, he may already know that. LOL!

morphius
always one to go out on a limb.
I didn't know that....doh, mindreading is turned off today.

I'm just relaying my experience with family small business growing up.

Good luck figuring advantages of Yellow page use, seems like a crap shot to me...
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Old 04-21-2006, 11:23 AM   #13
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Quote:
Originally Posted by Bugeater
If the necessary business can be conducted over the phone, why should he burn up $3/gal gas just to come out to schmooze? Maybe you should thank him.

the necessary business probably could have been completed online, negating the need for even a phone call. of coarse i think meeting face to face, eye to eye, and finishing with a hand shake would have been the way to go. it's not a good feeling to be made to feel your business isn't important enough to warrent the same service as the bigger guys.
a good feeling is being a 1 man shop, and having your supply house people treat you like you're one of their bigger accounts and they don't want to lose your business. i can see zoner's point
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Old 04-21-2006, 11:23 AM   #14
morphius morphius is offline
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Quote:
Originally Posted by nm_dbf
I didn't know that....doh, mindreading is turned off today.

I'm just relaying my experience with family small business growing up.

Good luck figuring advantages of Yellow page use, seems like a crap shot to me...
Quote:
Originally Posted by Nzoner 338
Maybe it's because I'm in the ad business...
Didn't take any mind reading, just reading the thread starter would have worked
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Old 04-21-2006, 11:24 AM   #15
Nzoner Nzoner is online now
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Quote:
Originally Posted by nm_dbf
I didn't know that....doh, mindreading is turned off today.

Quote:
Originally Posted by Nzoner 338
Maybe it's because I'm in the ad business

Just flippin ya some shit.

I do agree though with it being a crap shoot,in my line of business I get very few calls from the yellow pages in fact since I've got to call my rep back I think the mrs and I have decided to drop down to the minimum.
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