Home Mail MemberMap Chat (0) Wallpapers
Go Back   ChiefsPlanet > The Royal Lounge

Reply
 
Thread Tools Display Modes
Old 09-13-2006, 07:11 AM  
IA_Chiefs_fan IA_Chiefs_fan is offline
Starter
 
IA_Chiefs_fan's Avatar
 
Join Date: Jun 2002
Casino cash: $5435
DIRECTV(I can't take it anymore!)

I recently switched to DIRECTV so I could get the NFL Sunday Ticket. I even purchased the Superfan so I could get most of the games in HD.
I have one receiver that's completely flaky.
They won't send me the free portable DVD Player I was promised.
My Superfan HD channels are freezing up so I couldn't use them this past Sunday.
I've had billing errors on both of the first two bills I've received.
Now the real problem: Calling Customer Service is a horrible experience. They have a crappy IVR system that is not user friendly and when you get a Customer Service Rep they're all foreign. They are very polite and I have yet to hurt their feelings but they cannot help me! They can speak English well enough to read scripted responses (again they are very polite) but they are unable to converse in a way that can solve a problem. I even spoke to a supervisor that it was semi-difficult to communicate with. The Supervisor was supposed to call me back last week and, of course, never did. Of course there's no direct line to her.
What can I do? Any ideas how I could reach an AMERICAN employee? I'd give anything to speak to some rude, under-paid English-speaking American Customer Service Rep!!!!!!!!!
Posts: 792
IA_Chiefs_fan must have mowed badgirl's lawn.IA_Chiefs_fan must have mowed badgirl's lawn.IA_Chiefs_fan must have mowed badgirl's lawn.IA_Chiefs_fan must have mowed badgirl's lawn.IA_Chiefs_fan must have mowed badgirl's lawn.IA_Chiefs_fan must have mowed badgirl's lawn.IA_Chiefs_fan must have mowed badgirl's lawn.IA_Chiefs_fan must have mowed badgirl's lawn.IA_Chiefs_fan must have mowed badgirl's lawn.IA_Chiefs_fan must have mowed badgirl's lawn.IA_Chiefs_fan must have mowed badgirl's lawn.
  Reply With Quote
Old 09-13-2006, 07:14 AM   #2
jspchief jspchief is offline
BAMF
 
jspchief's Avatar
 

Join Date: Apr 2004
Location: Your Face
Casino cash: $6168
I've never gotten a foreign customer service rep from DTV in dozens of calls.

Are you calling 1-800-directtv?
__________________
Courage is not the absence of fear but rather the judgment that something is more important than fear.
The brave may not live forever but the cautious do not live at all.
Posts: 24,045
jspchief wants to die in a aids tree fire.jspchief wants to die in a aids tree fire.jspchief wants to die in a aids tree fire.jspchief wants to die in a aids tree fire.jspchief wants to die in a aids tree fire.jspchief wants to die in a aids tree fire.jspchief wants to die in a aids tree fire.jspchief wants to die in a aids tree fire.jspchief wants to die in a aids tree fire.jspchief wants to die in a aids tree fire.jspchief wants to die in a aids tree fire.
  Reply With Quote
Old 09-13-2006, 07:14 AM   #3
Bill Lundberg Bill Lundberg is offline
American
 
Bill Lundberg's Avatar
 

Join Date: Jun 2003
Location: Overland Park
Casino cash: $5000
Strange, I've been with them for 4 years and always get right through to a CSR who speaks very good english. I've never had any problems with them. In fact I'm on the phone with one right now upgrading to the HD.
__________________
Many men go fishing all of their lives without knowing it is not fish they are after.

~Henry David Thoreau
Posts: 3,922
Bill Lundberg must have mowed badgirl's lawn.Bill Lundberg must have mowed badgirl's lawn.Bill Lundberg must have mowed badgirl's lawn.Bill Lundberg must have mowed badgirl's lawn.Bill Lundberg must have mowed badgirl's lawn.Bill Lundberg must have mowed badgirl's lawn.Bill Lundberg must have mowed badgirl's lawn.Bill Lundberg must have mowed badgirl's lawn.Bill Lundberg must have mowed badgirl's lawn.Bill Lundberg must have mowed badgirl's lawn.Bill Lundberg must have mowed badgirl's lawn.
  Reply With Quote
Old 09-13-2006, 07:18 AM   #4
IA_Chiefs_fan IA_Chiefs_fan is offline
Starter
 
IA_Chiefs_fan's Avatar
 

Join Date: Jun 2002
Casino cash: $5435
Quote:
Originally Posted by jspchief
I've never gotten a foreign customer service rep from DTV in dozens of calls.

Are you calling 1-800-directtv?
I'm at work right now so I don't have access to the number I've been calling. It is the one on my bill.
__________________
Chiefs All The Way!!!
Posts: 792
IA_Chiefs_fan must have mowed badgirl's lawn.IA_Chiefs_fan must have mowed badgirl's lawn.IA_Chiefs_fan must have mowed badgirl's lawn.IA_Chiefs_fan must have mowed badgirl's lawn.IA_Chiefs_fan must have mowed badgirl's lawn.IA_Chiefs_fan must have mowed badgirl's lawn.IA_Chiefs_fan must have mowed badgirl's lawn.IA_Chiefs_fan must have mowed badgirl's lawn.IA_Chiefs_fan must have mowed badgirl's lawn.IA_Chiefs_fan must have mowed badgirl's lawn.IA_Chiefs_fan must have mowed badgirl's lawn.
  Reply With Quote
Old 09-13-2006, 07:19 AM   #5
IA_Chiefs_fan IA_Chiefs_fan is offline
Starter
 
IA_Chiefs_fan's Avatar
 

Join Date: Jun 2002
Casino cash: $5435
What time of day/day of the week do you guys usually call? Maybe they overflow calls overseas during certain busy times.
__________________
Chiefs All The Way!!!
Posts: 792
IA_Chiefs_fan must have mowed badgirl's lawn.IA_Chiefs_fan must have mowed badgirl's lawn.IA_Chiefs_fan must have mowed badgirl's lawn.IA_Chiefs_fan must have mowed badgirl's lawn.IA_Chiefs_fan must have mowed badgirl's lawn.IA_Chiefs_fan must have mowed badgirl's lawn.IA_Chiefs_fan must have mowed badgirl's lawn.IA_Chiefs_fan must have mowed badgirl's lawn.IA_Chiefs_fan must have mowed badgirl's lawn.IA_Chiefs_fan must have mowed badgirl's lawn.IA_Chiefs_fan must have mowed badgirl's lawn.
  Reply With Quote
Old 09-13-2006, 07:30 AM   #6
Skip Towne Skip Towne is offline
Supporter
 
Skip Towne's Avatar
 

Join Date: Apr 2001
Location: T-Town
Casino cash: $5000
Obviously, I call Directv multiple times each day and I have rarely gotten a camel jockey. They have a huge call center in Tulsa (21st and Sheridan). It is in a former Lowe's building. Another center is in Nevada (I think). I know of no overseas centers. It is the sales company, not D* that owes youthe DVD player. I have no idea why your bills are incorrect. Call 866 678 9471. It is the tech line and they answer very quickly. They have a very high turnover rate among CSRs and most of them are new and inexperienced. As to the pixellating, it could be a loose fitting, faulty multiswitch or bad LNB. Does it only do it on HD channels?
Posts: 69,672
Skip Towne < Tried to steal Andy's chili fries.Skip Towne < Tried to steal Andy's chili fries.Skip Towne < Tried to steal Andy's chili fries.Skip Towne < Tried to steal Andy's chili fries.Skip Towne < Tried to steal Andy's chili fries.Skip Towne < Tried to steal Andy's chili fries.Skip Towne < Tried to steal Andy's chili fries.Skip Towne < Tried to steal Andy's chili fries.Skip Towne < Tried to steal Andy's chili fries.Skip Towne < Tried to steal Andy's chili fries.Skip Towne < Tried to steal Andy's chili fries.
  Reply With Quote
Old 09-13-2006, 07:32 AM   #7
kepp kepp is offline
MVP
 
kepp's Avatar
 

Join Date: Aug 2005
Location: KCMO
Casino cash: $6882
I've had DirecTV for 5 years now and have never gotten a foreign customer service person...and they've always been very helpful. If the number you're dialing is 1-800-directv I would try it next.
Posts: 9,710
kepp Forgot to Remove His Claytex and Got Toxic Shock Syndrome.kepp Forgot to Remove His Claytex and Got Toxic Shock Syndrome.kepp Forgot to Remove His Claytex and Got Toxic Shock Syndrome.kepp Forgot to Remove His Claytex and Got Toxic Shock Syndrome.kepp Forgot to Remove His Claytex and Got Toxic Shock Syndrome.kepp Forgot to Remove His Claytex and Got Toxic Shock Syndrome.kepp Forgot to Remove His Claytex and Got Toxic Shock Syndrome.kepp Forgot to Remove His Claytex and Got Toxic Shock Syndrome.kepp Forgot to Remove His Claytex and Got Toxic Shock Syndrome.kepp Forgot to Remove His Claytex and Got Toxic Shock Syndrome.kepp Forgot to Remove His Claytex and Got Toxic Shock Syndrome.
  Reply With Quote
Old 09-13-2006, 07:50 AM   #8
ChiefsLV ChiefsLV is offline
Starter
 
ChiefsLV's Avatar
 

Join Date: Sep 2004
Location: Las Vegas, NV
Casino cash: $5385
My friend worked at their callcenter here in Las Vegas. They haven't outsourced. You must have been calling the company you ordered the DirectTV equipment from. Some of those companies can be very flaky. From what I've heard, you aren't missing out with the quality of DVD player they send out.
Posts: 719
ChiefsLV is the dumbass Milkman is always talking aboutChiefsLV is the dumbass Milkman is always talking aboutChiefsLV is the dumbass Milkman is always talking aboutChiefsLV is the dumbass Milkman is always talking aboutChiefsLV is the dumbass Milkman is always talking aboutChiefsLV is the dumbass Milkman is always talking aboutChiefsLV is the dumbass Milkman is always talking aboutChiefsLV is the dumbass Milkman is always talking aboutChiefsLV is the dumbass Milkman is always talking about
  Reply With Quote
Old 09-13-2006, 07:53 AM   #9
Skip Towne Skip Towne is offline
Supporter
 
Skip Towne's Avatar
 

Join Date: Apr 2001
Location: T-Town
Casino cash: $5000
Quote:
Originally Posted by ChiefsLV
My friend worked at their callcenter here in Las Vegas. They haven't outsourced. You must have been calling the company you ordered the DirectTV equipment from. Some of those companies can be very flaky. From what I've heard, you aren't missing out with the quality of DVD player they send out.
I'll bet you are correct on those DVD players. I've never seen one but they give them away by the thousands. Probably a $15 toy piece of junk.
Posts: 69,672
Skip Towne < Tried to steal Andy's chili fries.Skip Towne < Tried to steal Andy's chili fries.Skip Towne < Tried to steal Andy's chili fries.Skip Towne < Tried to steal Andy's chili fries.Skip Towne < Tried to steal Andy's chili fries.Skip Towne < Tried to steal Andy's chili fries.Skip Towne < Tried to steal Andy's chili fries.Skip Towne < Tried to steal Andy's chili fries.Skip Towne < Tried to steal Andy's chili fries.Skip Towne < Tried to steal Andy's chili fries.Skip Towne < Tried to steal Andy's chili fries.
  Reply With Quote
Old 09-13-2006, 07:58 AM   #10
Reerun_KC Reerun_KC is offline
Rock Chalk Jayhawks! KU!!!
 
Reerun_KC's Avatar
 

Join Date: Aug 2005
Location: Kansas Jayhawks
Casino cash: $9807
Direct TV rules. have them for over 8 years now. Love the Sunday Ticket, but I dont have naything in HD....
Posts: 45,100
Reerun_KC 's phone was tapped by Scott Pioli.Reerun_KC 's phone was tapped by Scott Pioli.Reerun_KC 's phone was tapped by Scott Pioli.Reerun_KC 's phone was tapped by Scott Pioli.Reerun_KC 's phone was tapped by Scott Pioli.Reerun_KC 's phone was tapped by Scott Pioli.Reerun_KC 's phone was tapped by Scott Pioli.Reerun_KC 's phone was tapped by Scott Pioli.Reerun_KC 's phone was tapped by Scott Pioli.Reerun_KC 's phone was tapped by Scott Pioli.Reerun_KC 's phone was tapped by Scott Pioli.
  Reply With Quote
Old 09-13-2006, 08:17 AM   #11
htismaqe htismaqe is offline
What? What?
 
htismaqe's Avatar
 

Join Date: Aug 2000
Location: Chiefsplanet
Casino cash: $8084
I never had a foreign CS rep with DirecTV.

Of course, I never had a really nice one either.

Their customer service is the reason I finally decided to move on.
Posts: 61,766
htismaqe is obviously part of the inner Circle.htismaqe is obviously part of the inner Circle.htismaqe is obviously part of the inner Circle.htismaqe is obviously part of the inner Circle.htismaqe is obviously part of the inner Circle.htismaqe is obviously part of the inner Circle.htismaqe is obviously part of the inner Circle.htismaqe is obviously part of the inner Circle.htismaqe is obviously part of the inner Circle.htismaqe is obviously part of the inner Circle.htismaqe is obviously part of the inner Circle.
  Reply With Quote
Old 09-13-2006, 08:19 AM   #12
Skip Towne Skip Towne is offline
Supporter
 
Skip Towne's Avatar
 

Join Date: Apr 2001
Location: T-Town
Casino cash: $5000
Quote:
Originally Posted by htismaqe
I never had a foreign CS rep with DirecTV.

Of course, I never had a really nice one either.

Their customer service is the reason I finally decided to move on.
Aren't you the guy who has had 4 new cars in 6 years? You seem rather hard to please.
Posts: 69,672
Skip Towne < Tried to steal Andy's chili fries.Skip Towne < Tried to steal Andy's chili fries.Skip Towne < Tried to steal Andy's chili fries.Skip Towne < Tried to steal Andy's chili fries.Skip Towne < Tried to steal Andy's chili fries.Skip Towne < Tried to steal Andy's chili fries.Skip Towne < Tried to steal Andy's chili fries.Skip Towne < Tried to steal Andy's chili fries.Skip Towne < Tried to steal Andy's chili fries.Skip Towne < Tried to steal Andy's chili fries.Skip Towne < Tried to steal Andy's chili fries.
  Reply With Quote
Old 09-13-2006, 08:20 AM   #13
htismaqe htismaqe is offline
What? What?
 
htismaqe's Avatar
 

Join Date: Aug 2000
Location: Chiefsplanet
Casino cash: $8084
Quote:
Originally Posted by Reerun_KC
Direct TV rules. have them for over 8 years now. Love the Sunday Ticket, but I dont have naything in HD....
I had them for about 8 years too. And now that you mention it, I never had a problem until I upgraded to the 3-LNB HD dish...
Posts: 61,766
htismaqe is obviously part of the inner Circle.htismaqe is obviously part of the inner Circle.htismaqe is obviously part of the inner Circle.htismaqe is obviously part of the inner Circle.htismaqe is obviously part of the inner Circle.htismaqe is obviously part of the inner Circle.htismaqe is obviously part of the inner Circle.htismaqe is obviously part of the inner Circle.htismaqe is obviously part of the inner Circle.htismaqe is obviously part of the inner Circle.htismaqe is obviously part of the inner Circle.
  Reply With Quote
Old 09-13-2006, 08:24 AM   #14
Demonpenz Demonpenz is offline
Royals Hall Of Fame
 
Demonpenz's Avatar
 

Join Date: Nov 2003
Location: Apartment "G UNIT!"
Casino cash: $6749
Everytime i call i used to call someone who like they acts like their job is rocket science. Just read your little book and help me asshole. I guess these kids today rather pimp ho's or listen to hip hop than help a tax payer out.
Posts: 44,704
Demonpenz is obviously part of the inner Circle.Demonpenz is obviously part of the inner Circle.Demonpenz is obviously part of the inner Circle.Demonpenz is obviously part of the inner Circle.Demonpenz is obviously part of the inner Circle.Demonpenz is obviously part of the inner Circle.Demonpenz is obviously part of the inner Circle.Demonpenz is obviously part of the inner Circle.Demonpenz is obviously part of the inner Circle.Demonpenz is obviously part of the inner Circle.Demonpenz is obviously part of the inner Circle.
  Reply With Quote
Old 09-13-2006, 08:24 AM   #15
htismaqe htismaqe is offline
What? What?
 
htismaqe's Avatar
 

Join Date: Aug 2000
Location: Chiefsplanet
Casino cash: $8084
Quote:
Originally Posted by Skip Towne
Aren't you the guy who has had 4 new cars in 6 years? You seem rather hard to please.


I've bought 4 new cars for 2 reasons:

1) I had two kids in a 2-year span. The first of the 4 new cars was a 2-seater, purchased just a few weeks before my first child was conceived.

2) I changed jobs and traded a 10-mile commute for a 50-mile commute. Shortly thereafter gas shot up to $3 a gallon.

As for DirecTV you can save it...I was more than accomodating as a near decade-long customer. They treated me EXACTLY like the cable company did. They placed no value on me being a customer, or they would have fixed my technical issues instead of telling me to find another provider.
Posts: 61,766
htismaqe is obviously part of the inner Circle.htismaqe is obviously part of the inner Circle.htismaqe is obviously part of the inner Circle.htismaqe is obviously part of the inner Circle.htismaqe is obviously part of the inner Circle.htismaqe is obviously part of the inner Circle.htismaqe is obviously part of the inner Circle.htismaqe is obviously part of the inner Circle.htismaqe is obviously part of the inner Circle.htismaqe is obviously part of the inner Circle.htismaqe is obviously part of the inner Circle.
  Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On

Forum Jump




All times are GMT -6. The time now is 12:56 AM.


This is a test for a client's site.
A new website that shows member-created construction site listings that need fill or have excess fill. Dirt Monkey @ https://DirtMonkey.net
Powered by vBulletin® Version 3.8.0
Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.