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Old 03-11-2008, 02:29 PM  
jAZ jAZ is offline
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24 (ahem business) hours...

That's the latest customer support nonsense I heard today.

Yesterday I called to get help with a domain name issue, and the guy said it would be corrected in 24 hours.

I call back today and the next customer support person said that it's "24 business hours" not "24 hours". The hidden assumption there is that they assume that there are 8 business hours in a day. Never mind that they are open 24 hours a day.

There really is no end to the bullsh*t that compaines will come up with to get you to think one thing while they deliever something else.

Tell me 24 hours, when it will really take 3 days.

Network Solutions charges 4x the price of other domain registrars and claim that their high quality of service justifies the difference in cost. How obnoxious is this BS?

FTR, The eventual goal of the support call will end with me transfering my domain.
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Old 03-11-2008, 03:16 PM   #2
Guru Guru is offline
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Old 03-11-2008, 03:28 PM   #3
xbarretx xbarretx is offline
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The issue involves red tape and hiring CSR's who cant spell empathy let alone know what it is. Indeed, the companies bad on that one. If it were me id demand to speak to a manager, write a letter and do whatever to make them hear your complaint. We all assume that the CEO doesn’t care but bad customer service is a virus that we DONT have to settle for.
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Old 03-11-2008, 03:48 PM   #4
Bob Dole Bob Dole is offline
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Old 03-11-2008, 03:52 PM   #5
Rooster Rooster is offline
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Old 03-11-2008, 03:53 PM   #6
Bowser Bowser is offline
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Did you account for Day Light Savings time?
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Old 03-11-2008, 04:12 PM   #7
SBK SBK is offline
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Old 03-11-2008, 04:52 PM   #8
jAZ jAZ is offline
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Well, at least I didn't get called a "little hooker".

Wow!

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Old 03-11-2008, 05:38 PM   #9
Bugeater Bugeater is offline
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My favorite line of bullshit was when my wife and I went into a store called 3 DAY BLINDS assuming we could get our blinds in 3 days when in fact it just means your order gets placed with the manufacturer within 3 days, the actual blinds take 2-3 weeks to be delivered to you.
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Old 03-11-2008, 05:41 PM   #10
Ari Chi3fs Ari Chi3fs is offline
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Old 03-11-2008, 05:45 PM   #11
DMAC DMAC is online now
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Old 03-11-2008, 05:57 PM   #12
seclark seclark is offline
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Old 03-11-2008, 06:01 PM   #13
kstater kstater is offline
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Old 03-11-2008, 06:25 PM   #14
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Old 03-11-2008, 07:40 PM   #15
greg63 greg63 is offline
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