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Old 07-11-2008, 09:53 AM  
HC_Chief HC_Chief is offline
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Okay Mac fanbois, where is the outrage?

Apple's iPhone 2.0 update is failing
Posted by Matt Asay 41 comments
(Credit: Matt Asay)

Look familiar? It's what I and others have been seeing this morning when trying to upgrade to the iPhone 2.0 firmware. Apple's servers are apparently being dismantled by heavy traffic. That's nice. But now I have a brick with no ability to call, no contacts, nothing.

Isn't there some way to prepare for this? Don't hype a product unless you're prepared to let people actually use it.

http://news.cnet.com/8301-13505_3-99....html?hhTest=1
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Old 07-11-2008, 09:55 AM   #2
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The new phones require in-store activation. This is causing massive congestion in the stores.

The original iPhone launch was a model of efficiency; this is a model in how to piss off customers.
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Old 07-11-2008, 09:57 AM   #3
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Quote:
Originally Posted by HC_Chief View Post
The new phones require in-store activation. This is causing massive congestion in the stores.

The original iPhone launch was a model of efficiency; this is a model in how to piss off customers.
Drove by a store, and the line was huge. Probably 100 people standing outside. My wife is clamoring for one, but I told her we're going to have to wait a bit.

Sucks that the release isn't going as planned, but I doubt that it will stop folks from drinking the kool-aid.
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Old 07-11-2008, 10:00 AM   #4
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I'm not sure how outraged you can be about the fact that the problems are caused by people WANTING the product.
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Old 07-11-2008, 10:01 AM   #5
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Quote:
Originally Posted by HC_Chief View Post
The new phones require in-store activation. This is causing massive congestion in the stores.

The original iPhone launch was a model of efficiency; this is a model in how to piss off customers.
Just to clear things up, the CHANGE was due to ATT not Apple.
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Old 07-11-2008, 10:03 AM   #6
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Originally Posted by Silock View Post
I'm not sure how outraged you can be about the fact that the problems are caused by people WANTING the product.
Wrong. The problem is piss-poor planning and execution on the supply side. Blaming demand when the supply-side is ****ed is akin to blaming the fork for your being fat.
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Old 07-11-2008, 10:04 AM   #7
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people who wait in line fo rthem are tools anyway.
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Old 07-11-2008, 10:09 AM   #8
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My favorite: when you download the 2.0 software and attempt to upgrade, it first backs up your phone - a SMART move! Next, it wipes your phone and loads the new software. No problem there as you have a recent backup. It then MUST connect to the frigging iTunes Store, which is down, to activate. It fails because the site is down; this BRICKS your phone. You can't even RESTORE FROM THE RECENT BACKUP because that has to occur via iTunes. To restore, you have to connect to the summary page - that now simply says "iPhone". No new software, no possibility to restore. No ability to MAKE A ****ING CALL EITHER.

Great. Nice planning and testing.

If this were a M$ product you Apple/Linux fanbois would have a conniption.
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Old 07-11-2008, 10:12 AM   #9
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Quote:
Originally Posted by HC_Chief View Post
If this were a M$ product you Apple/Linux fanbois would have a conniption.
These problems are fewer and far between with Apple/Linux because of 2 magic words...MARKET SHARE.

I'll add that Apple has always had problems with firmware updates and iPods. Nothing new.
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Old 07-11-2008, 10:14 AM   #10
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Quote:
Originally Posted by HC_Chief View Post
Wrong. The problem is piss-poor planning and execution on the supply side. Blaming demand when the supply-side is ****ed is akin to blaming the fork for your being fat.
Bullshit. They're supposed to be psychic when it comes to how many people are going to buy their product? Give me a break.
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Old 07-11-2008, 10:16 AM   #11
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Originally Posted by HC_Chief View Post
Wrong. The problem is piss-poor planning and execution on the supply side. Blaming demand when the supply-side is ****ed is akin to blaming the fork for your being fat.
It's not as profitable to supply the US with these things as it is the international market, fwiw.
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Old 07-11-2008, 10:16 AM   #12
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Originally Posted by Silock View Post
Bullshit. They're supposed to be psychic when it comes to how many people are going to buy their product? Give me a break.
Uh, yes.
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Old 07-11-2008, 10:20 AM   #13
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Originally Posted by Silock View Post
Bullshit. They're supposed to be psychic when it comes to how many people are going to buy their product? Give me a break.
LOL, you must be one of the "fanbois" I have been referring-to.

Apple marketed the hell out of this product. The hype was nearly equal to the original launch, WHICH WENT SMOOTHLY.

This launch has been a cluster**** so far.
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Old 07-11-2008, 10:22 AM   #14
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If I had to chalk this up to anything I'd say it's ATT's new plan of in-store activation. With the at-home style, things were more spread out time wise.
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Old 07-11-2008, 10:27 AM   #15
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Quote:
Originally Posted by irishjayhawk View Post
If I had to chalk this up to anything I'd say it's ATT's new plan of in-store activation. With the at-home style, things were more spread out time wise.
ATT has definitely earned their fair share of ire in this debacle. They can sit & spin too, as far as I'm concerned.

What pisses me off the most is I just wanted to update my existing phone. I did not/do not plan on standing in line for a new one.... just update my software.

While I appreciate the fact that demand will put added pressure on servers, the PROCESS disallows reversion to previous state if/when THE SERVER GOES DOWN. Anyone who has spent any time at all in software development should know that your SDLC MUST allow for graceful failback to a previous state. This process fails miserably in that capacity. When their servers crash, YOUR PHONE IS BRICKED!!!
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