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Old 08-25-2008, 12:36 PM  
Jilly Jilly is offline
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How Would You Handle This?

So we ordered the baby's furniture from Nebraska Furniture Mart back in May. The crib, dresser and hutch were all delivered in June. The hutch was the wrong color. So....we set another delivery date, made sure we were going to get a matching hutch the next time. Waited 5 more weeks, and in July, the same color, the WRONG color hutch was delivered again. So, Sully talked to the lady on the phone, again, explained the situation, notes were made as to what the next hutch to be delivered was to look like. We waited another five weeks. They called last week to confirm the delivery, I asked - so what color are they delivering? "the lighter cherry" she said, "as is noted on the slip". "Perfect", I said. Today they delivered the same color, the WRONG color hutch for the third time.

It seems a small thing, but for a nine month pregnant woman who wants her baby's room to be perfect and set up for when she arrives....it's kinda a big thing. You, for the most part, are sane men and women... how do I get the kind of results that I need in this situation?
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Old 08-25-2008, 12:38 PM   #2
Ari Chi3fs Ari Chi3fs is offline
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Old 08-25-2008, 12:38 PM   #3
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Quote:
Originally Posted by Jilly View Post
So we ordered the baby's furniture from Nebraska Furniture Mart back in May. The crib, dresser and hutch were all delivered in June. The hutch was the wrong color. So....we set another delivery date, made sure we were going to get a matching hutch the next time. Waited 5 more weeks, and in July, the same color, the WRONG color hutch was delivered again. So, Sully talked to the lady on the phone, again, explained the situation, notes were made as to what the next hutch to be delivered was to look like. We waited another five weeks. They called last week to confirm the delivery, I asked - so what color are they delivering? "the lighter cherry" she said, "as is noted on the slip". "Perfect", I said. Today they delivered the same color, the WRONG color hutch for the third time.

It seems a small thing, but for a nine month pregnant woman who wants her baby's room to be perfect and set up for when she arrives....it's kinda a big thing. You, for the most part, are sane men and women... how do I get the kind of results that I need in this situation?
Cancel your order, return everything, and demand your money back.

The Furniture Mart has f-ed over my family so many times over the years that they're not even worth dealing with, especially when their prices really aren't that much better than everywhere else.
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Old 08-25-2008, 12:39 PM   #4
L.A. Chieffan L.A. Chieffan is offline
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Nobody orders furniture from Nebraska Furniture Mart anymore....
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Old 08-25-2008, 12:40 PM   #5
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I would just take what they deliver and paint the kid to match.
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Old 08-25-2008, 12:40 PM   #6
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Old 08-25-2008, 12:41 PM   #7
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The phone just doesn't get it done. Go there. Demand to speak to a manager. Get his name and phone number. Hold HIS ass responsible. Call him for a few days after just to make sure he is on your page. Tell them you want a discount, and a sizable one. If not, cancel the order, demand $ back, and tell everyone you know that they suck.
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Old 08-25-2008, 12:43 PM   #8
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Or tell them you've got a friend coming to visit him and he's loaded with bags and bags and bags of .........
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Old 08-25-2008, 12:44 PM   #9
HypnotizedMonkey HypnotizedMonkey is offline
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Old 08-25-2008, 12:44 PM   #10
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This is SOP for NFM. They've outgrown their own usefulness. Every piece of furniture you ordered has 10 sets of hands involved in the process - that's a lot of room for screwups.

I'd send it back, send them an invoice for your time and fuel and shop elsewhere.

Besides, who spends tons of money on baby furniture? They'll outgrow it in a couple of years. I just assembled our crib today. It's one of those kind people pitch when they're through. But it's only gonna be in my house for 2 years and then I'll pass it on to the next frugal couple.
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Old 08-25-2008, 12:46 PM   #11
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Old 08-25-2008, 12:46 PM   #12
CoMoChief CoMoChief is offline
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Quote:
Originally Posted by Jilly View Post
So we ordered the baby's furniture from Nebraska Furniture Mart back in May. The crib, dresser and hutch were all delivered in June. The hutch was the wrong color. So....we set another delivery date, made sure we were going to get a matching hutch the next time. Waited 5 more weeks, and in July, the same color, the WRONG color hutch was delivered again. So, Sully talked to the lady on the phone, again, explained the situation, notes were made as to what the next hutch to be delivered was to look like. We waited another five weeks. They called last week to confirm the delivery, I asked - so what color are they delivering? "the lighter cherry" she said, "as is noted on the slip". "Perfect", I said. Today they delivered the same color, the WRONG color hutch for the third time.

It seems a small thing, but for a nine month pregnant woman who wants her baby's room to be perfect and set up for when she arrives....it's kinda a big thing. You, for the most part, are sane men and women... how do I get the kind of results that I need in this situation?

Sounds like you need to go to NEB Furniture Mart and pick up the damn thing yourself to assure you get the right piece.

Should you have the time, money and appropriate vehicle to do so
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Old 08-25-2008, 12:46 PM   #13
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Originally Posted by tooge View Post
The phone just doesn't get it done. Go there. Demand to speak to a manager. Get his name and phone number. Hold HIS ass responsible. Call him for a few days after just to make sure he is on your page. Tell them you want a discount, and a sizable one. If not, cancel the order, demand $ back, and tell everyone you know that they suck.
Yep. And make sure they know you're going to give them negative publicity.
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Old 08-25-2008, 12:46 PM   #14
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Be sure you're at the Mart when you give birth, then claim the set they have showing on the floor as your own. The people that work there can bring you soup and cookies over the years.




If not that, demand a full refund for the piece they can't seem to get right, and be sure to give a supervisor a good yelling at. Probably won't do much in the end, but you'll feel better in the short term. And maybe try going out there and explaining to a supe that since their distribution center can't get anything right, you would like the floor model, and would happily return the wrong item to them.

My wife's cousin works out there, and trust me, they **** shit up all the time.
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Old 08-25-2008, 12:47 PM   #15
DeezNutz DeezNutz is offline
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I would be getting a serious discount on this order.

Returning everything at this point would probably require even more work but would be a last resort, and it provides you leverage.
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