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Old 06-27-2010, 11:25 AM  
OnTheWarpath58 OnTheWarpath58 is offline
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Need serious help - my computer is ****ed

Mods - I know you'd rather have this in the Media Forum, but if you could leave this in the Lounge for a bit I'd appreciate it. I need all the help I can get.

Everything was working fine this AM, and all of a sudden this scan started from "AV Security Suite" saying m computer is infected. I stopped the scan because I don't recall downloading anything called AV Security. AVG scans nightly.

I can't open AVG. I can't open anything. I've tried restarting and using F12 to boot into Safe Mode, and I'm not even given the option.

Literally everything I try to open comes with a prompt that says that the file cannot be opened because it is infected.

I'm ****ed. Please help. FWIW, the computer in question is a desktop PC running Vista.
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Old 06-27-2010, 11:27 AM   #2
Old Dog Old Dog is offline
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I thought F8 was safe mode?
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Old 06-27-2010, 11:28 AM   #3
Bane Bane is offline
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Quote:
Originally Posted by truebigdog View Post
I thought F8 was safe mode?
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Old 06-27-2010, 11:28 AM   #4
OnTheWarpath58 OnTheWarpath58 is offline
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Quote:
Originally Posted by truebigdog View Post
I thought F8 was safe mode?
Yep. I'm an idiot. I just found that out via a google search. Thanks. F2 and F12 were the only options showing, so I assumed F12.

Let's see if I can run AVG from Safe Mode.
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Old 06-27-2010, 11:30 AM   #5
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Old 06-27-2010, 11:31 AM   #6
notorious notorious is offline
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Restore to a previous date is usually my first option.
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Old 06-27-2010, 11:34 AM   #7
OnTheWarpath58 OnTheWarpath58 is offline
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Quote:
Originally Posted by notorious View Post
Restore to a previous date is usually my first option.
I'm running AVG in Safe Mode as I type.

I was planning on going to the restore point I just created Thursday, but couldn't open Control Panel to get to it.

I'm not very computer savvy, folks - so if the scan doesn't work - could someone walk me through getting to that restore point in Safe Mode?

TIA
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Old 06-27-2010, 11:34 AM   #8
CosmicPal CosmicPal is offline
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Go to this forum. These guys ROCK! Post your issue on their forum and someone will be able to help you. It's free.

http://forums.techguy.org/
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Old 06-27-2010, 11:40 AM   #9
OnTheWarpath58 OnTheWarpath58 is offline
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****.

I may be overreacting, but the scan doesn't appear to be going very well.

c:\boot\bcd locked file. not tested
c:\boot\bcd.log locked file. not tested.
c:\documents and settings\ locked file. not tested.
c:\pagefile.sys locked file. not tested.

Currently scanning program files.
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Old 06-27-2010, 11:41 AM   #10
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Old 06-27-2010, 11:43 AM   #11
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Download Combofix and run it. It will remove the virus and reset your comp clock and such. Just google combofix, i have had similar experiences with bogus antivirus virus programs that pop up from out of nowhere. I believe the virus also has a key logger with it to track personal info.

Hope this helps.
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Old 06-27-2010, 11:47 AM   #12
MeatRock MeatRock is offline
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Also a regular everyday freeware antivirus program will not remove the virus. I have tried everything and the only thing that seems to work on the bogus antivirus virus is combofix.
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Old 06-27-2010, 12:01 PM   #13
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Combofix is the only way to go. Might have to download it on another PC and copy it over.
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Old 06-27-2010, 12:04 PM   #14
OnTheWarpath58 OnTheWarpath58 is offline
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Quote:
Originally Posted by bevischief View Post
Combofix is the only way to go. Might have to download it on another PC and copy it over.
My only other computer is a Macbook. That's what I'm using now.

Can I download on the PC in Safe Mode?
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Old 06-27-2010, 12:05 PM   #15
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