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Old 03-08-2011, 11:49 AM  
Cave Johnson Cave Johnson is online now
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Tech help needed on file playback

I'm getting ready for trial and the avi surveillance video (which I need to show in court) isn't loading on my laptop. It's generating the below error. I've got TVersity and PS3 Media Server installed..... not sure if they're conflicting. Tried QuickTime, WMP, Divx, and WinDVD, with no success.

Any assistance you can provide is greatly appreciated!

AppName: divx plus player.exe AppVer: 10.2.1.20 ModName: quartz.dll
ModVer: 6.5.2600.3665 Offset: 0001724d

Last edited by Cave Johnson; 03-08-2011 at 12:00 PM..
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Old 03-08-2011, 11:58 AM   #2
Mr. Laz Mr. Laz is offline
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what file extension is it?
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Old 03-08-2011, 11:59 AM   #3
Cave Johnson Cave Johnson is online now
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Old 03-08-2011, 12:00 PM   #4
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This'll do ya....

http://www.videolan.org/vlc/
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Old 03-08-2011, 12:04 PM   #5
Cave Johnson Cave Johnson is online now
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Quote:
Originally Posted by KC Fish View Post
Already tried VLC. It runs, but there's no audio or video, just the orange cone on the screen.
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Old 03-08-2011, 12:05 PM   #6
Simplex3 Simplex3 is offline
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If vlc won't play it I'd wager the file is corrupted. Has it ever played?
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Old 03-08-2011, 12:06 PM   #7
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Old 03-08-2011, 12:07 PM   #8
Cave Johnson Cave Johnson is online now
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Quote:
Originally Posted by Simplex3 View Post
If vlc won't play it I'd wager the file is corrupted. Has it ever played?
Already tried it on another computer.... it plays on WinDVD but not WMP.
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Old 03-08-2011, 12:09 PM   #9
Simplex3 Simplex3 is offline
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Wow. Does every player pop up that same error, or are they all different?
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Old 03-08-2011, 12:13 PM   #10
Cave Johnson Cave Johnson is online now
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Same error from WinDVD.

AppName: windvd.exe AppVer: 5.0.11.289 ModName: quartz.dll
ModVer: 6.5.2600.3665 Offset: 0001724d
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Old 03-08-2011, 12:16 PM   #11
Simplex3 Simplex3 is offline
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quartz.dll is part of DirectShow, maybe that was replaced with an older version by one of the players or codec sets you installed?

http://support.microsoft.com/kb/909596
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Old 03-08-2011, 12:38 PM   #12
Mr. Laz Mr. Laz is offline
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Quote:
Originally Posted by Pittsie View Post
Same error from WinDVD.

AppName: windvd.exe AppVer: 5.0.11.289 ModName: quartz.dll
ModVer: 6.5.2600.3665 Offset: 0001724d
that offset is a problem with the audio track, i think.

i would try updating my codecs
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Old 03-08-2011, 02:38 PM   #13
Cave Johnson Cave Johnson is online now
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I'm going to shiv the defense attorney in this case..... giant asshole.
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Old 03-08-2011, 03:02 PM   #14
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Quote:
Originally Posted by Pittsie View Post
I'm going to shiv the defense attorney in this case..... giant asshole.
http://www.annoyances.org/exec/forum/winxp/1116696240

Possible fix for you.
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Old 03-08-2011, 03:03 PM   #15
Cave Johnson Cave Johnson is online now
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Quote:
Originally Posted by AustinChief View Post
I bet if I had a Mac it'd work.
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