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Old 05-29-2012, 12:15 PM  
luv luv is offline
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Wireless Issues

So, my laptop at home will only give me limited access, which basically means no internet access. I've tried resetting the connection, making sure it automatically determines the IP address, rebooting, disconnecting and reconnecting the router, and rebooting again. Hell, I even tried a system restore. Still nothing. There are multiple laptops in the house, along with a tower, and mine is the only one having issues. I know jack about hardware. What else do I check. It's a Gateway that's probably about three or four years old. I'm not at home, so any other specs that anyone asks me about will have to be looked up later.

Any help would be greatly appreciated.
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Old 05-29-2012, 01:20 PM   #2
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What do you mean when you say it will only give you "limited access"? Does the computer tell you that in a popup window or what?

Do you know if it's giving you an IP address? When you go to Control Panel\Networking\Wireless Internet\Details, what does it say for the IP address?
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Old 05-29-2012, 01:34 PM   #3
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Quote:
Originally Posted by KC Fish View Post
What do you mean when you say it will only give you "limited access"? Does the computer tell you that in a popup window or what?

Do you know if it's giving you an IP address? When you go to Control Panel\Networking\Wireless Internet\Details, what does it say for the IP address?
The internet icon on the task bar has a yellow triangle with an exclamation point in it. When I hover over it, it says limited access. When I go to my Network & Sharing. It says I'm not connected to the internet. I'll have to see what it's saying my IP address is when I get home from work.
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Old 05-29-2012, 01:40 PM   #4
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Limited access is probably a 169.254.x.x address which means it cannot get a DHCP address from the router or modem.
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Old 05-29-2012, 01:42 PM   #5
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Did you pay the bill?

edit: n/m, you said the other machines can connect
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yeah i may be a retard but I'll be the one banging your girlfriend when you're out with your friends.
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Old 05-29-2012, 01:43 PM   #6
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OK. That message is pretty meaningless as far as diagnosing anything. See what it says for the IP address. And take a look at the other working laptops in the house, and see what they have for an IP format. It should be in the format of something like 192.168.X.X or 10.0.X.X, where X could be any random number(doesn't matter).

The Gateway laptop should be getting an IP address very similar to the others. As in, if the other machines have IPs of 192.168.1.2 and 192.168.1.3, the Gateway should be getting something like 192.168.1.4. But just see if it's similar. If it is, that means it's getting the right info from the router. If not, then it's not being seen by the router.

Also, what happens when you attach a network cable to the laptop? I assume that the network cable is plugged into the tower computer and it's not using wireless. What happens when you unplug the network cable from the tower, and plug it into the Gateway? Does the internet work then? Give it a few minutes after you plug in the network cable to test. See if you get internet from the network cable...
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Old 05-29-2012, 01:58 PM   #7
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Quote:
Originally Posted by KC Fish View Post
OK. That message is pretty meaningless as far as diagnosing anything. See what it says for the IP address. And take a look at the other working laptops in the house, and see what they have for an IP format. It should be in the format of something like 192.168.X.X or 10.0.X.X, where X could be any random number(doesn't matter).

The Gateway laptop should be getting an IP address very similar to the others. As in, if the other machines have IPs of 192.168.1.2 and 192.168.1.3, the Gateway should be getting something like 192.168.1.4. But just see if it's similar. If it is, that means it's getting the right info from the router. If not, then it's not being seen by the router.

Also, what happens when you attach a network cable to the laptop? I assume that the network cable is plugged into the tower computer and it's not using wireless. What happens when you unplug the network cable from the tower, and plug it into the Gateway? Does the internet work then? Give it a few minutes after you plug in the network cable to test. See if you get internet from the network cable...
Everything in the house is wireless. The tower is not directly hooked up either.

If it is not seeing my laptop, what do I need to do? I've already tried reconnecting the router and rebooting my machine. That typically works, but it hasn't this time.
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Old 05-29-2012, 02:34 PM   #8
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Quote:
Originally Posted by luv View Post
Everything in the house is wireless. The tower is not directly hooked up either.

If it is not seeing my laptop, what do I need to do? I've already tried reconnecting the router and rebooting my machine. That typically works, but it hasn't this time.
Well bummer. That would have helped with troubleshooting. But oh well.

What you need to do is difficult to answer at this point. It could be a whole host of different things. The wireless adapter in the laptop might need a driver update. The laptop's TCP/IP settings might be configured for a static IP, instead of configured for DHCP. The wireless adapter might be configured to only work on certain wireless speeds, and the router is configured to a different speed setting. The router might be configured to only allow access for certain devices, set by MAC address. It could have some sort of virus or malware that might have changed settings to use a Proxy server. That's just a short list.

Get home and check the IP address, and see what is being assigned. That's the first step.

Has this Gateway laptop ever worked on your wireless network? Has it ever worked on any wireless network? What OS is it running?
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Old 05-29-2012, 02:42 PM   #9
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Quote:
Originally Posted by KC Fish View Post
Well bummer. That would have helped with troubleshooting. But oh well.

What you need to do is difficult to answer at this point. It could be a whole host of different things. The wireless adapter in the laptop might need a driver update. The laptop's TCP/IP settings might be configured for a static IP, instead of configured for DHCP. The wireless adapter might be configured to only work on certain wireless speeds, and the router is configured to a different speed setting. The router might be configured to only allow access for certain devices, set by MAC address. It could have some sort of virus or malware that might have changed settings to use a Proxy server. That's just a short list.

Get home and check the IP address, and see what is being assigned. That's the first step.

Has this Gateway laptop ever worked on your wireless network? Has it ever worked on any wireless network? What OS is it running?
It's got the ever hated Windows Vista. Ugh.
And yes, it was working fine up until Sunday night. I unplugged my laptop, took it downstairs to hook it up to the printer to print something off, brought it back upstairs, plugged it back in and left. When I got home and went to get online, nothing.
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Old 05-29-2012, 02:58 PM   #10
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Quote:
Originally Posted by luv View Post
It's got the ever hated Windows Vista. Ugh.
And yes, it was working fine up until Sunday night. I unplugged my laptop, took it downstairs to hook it up to the printer to print something off, brought it back upstairs, plugged it back in and left. When I got home and went to get online, nothing.
Unplugged it from what? Just the power? If so, that shouldn't matter. But please note... You should never leave a laptop plugged into AC power for long periods of time. Unless you really enjoy purchasing replacement batteries for some reason. Leaving a laptop plugged in after the battery has charged to 100% is terrible practice, and will reduce the overall life of the battery by a huge degree.

But anyway... Unplugging it and moving it shouldn't have made any difference if it was previously working. Did you restart it during that time? Any Windows updates installed? Are you sure there's not a physical button on the laptop that turns wifi on and off? It might have a little antenna icon or something. I've seen that issue on occasion.

You might go to Control Panel\System\Device Manager\Network Adapters and see if there's a red "X" or a yellow "!" on top of the icon for the wireless adapter.

Other than that, check and see what the IP says when you get home...
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Old 05-29-2012, 03:35 PM   #11
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Quote:
Originally Posted by KC Fish View Post
Unplugged it from what? Just the power? If so, that shouldn't matter. But please note... You should never leave a laptop plugged into AC power for long periods of time. Unless you really enjoy purchasing replacement batteries for some reason. Leaving a laptop plugged in after the battery has charged to 100% is terrible practice, and will reduce the overall life of the battery by a huge degree.

But anyway... Unplugging it and moving it shouldn't have made any difference if it was previously working. Did you restart it during that time? Any Windows updates installed? Are you sure there's not a physical button on the laptop that turns wifi on and off? It might have a little antenna icon or something. I've seen that issue on occasion.

You might go to Control Panel\System\Device Manager\Network Adapters and see if there's a red "X" or a yellow "!" on top of the icon for the wireless adapter.

Other than that, check and see what the IP says when you get home...
Yeah, my dad's laptop has the physical button, and he's had that happen before. I've not found any such button on mine. And yes, it was just the power, which is why I can't figure out what the problem is. I'll check the IP address once I'm home in a little while.
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Old 05-29-2012, 03:48 PM   #12
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Is your modem a modem and router? If the modem and router are 2 seperate pieces you have to power cycle the modem.
Doing it just on a router if it is seperate from modem will do you no good.
Make sure your antivirus software isn't expired. If it is you may have to re-install the wireless adapter (software wise not physically re-install).
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Old 05-29-2012, 04:15 PM   #13
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Will it connect on any other networks?
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Old 05-30-2012, 07:10 AM   #14
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Quote:
Originally Posted by Guru View Post
Will it connect on any other networks?

Thought of that, but all of the other networks near my house are secured.
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Old 05-30-2012, 07:12 AM   #15
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Here's what I got.

Physical Address: 00.21.6B.10.51.E0
Autoconfiguration IPv4 Address: 169.254.3.111
Ipv4 Subnet Mask: 255.255.0.0
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