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Old 06-18-2012, 11:45 AM  
gblowfish gblowfish is offline
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Return Policy: Bad Customer Service???

I bought a pair of moccasins from Famous Footwear on line. Ordered one pair of men's XL. Placed the order last Tuesday. Order showed up in USPS today. Nice shoes. Only problem is, they are a men's small, not XL.

OK, I'll return them I'm thinking to myself. Go online, download the form for return. They make the customer pay the return shipping!

Even though they screwed up and sent the wrong thing, they expect their customers to pay for the return! I've been in customer service for over 25 years. When my company makes a shipping mistake, we pay the shipping to get the item back. It's not fair to a consumer to have to pay more because the vendor made a mistake.

Needless to say, I won't be buying online from these bozos again. I advise all my CP pals to avoid buying online from Famous Footwear until they change this policy!

Power to the little people!!!
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Old 06-18-2012, 11:46 AM   #2
Detoxing Detoxing is offline
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Quote:
Originally Posted by gblowfish View Post
I bought a pair of moccasins
And this is where i stopped.
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Old 06-18-2012, 11:47 AM   #3
gblowfish gblowfish is offline
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Quote:
Originally Posted by Detoxing View Post
And this is where i stopped.
Call them "burly man house shoes" if you like that better. Woolrich, they're nice. Just the wrong damn size!
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Old 06-18-2012, 11:49 AM   #4
Okie_Apparition Okie_Apparition is offline
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moccasins are heaven for the sole
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Okie_Apparition Forgot to Remove His Claytex and Got Toxic Shock Syndrome.Okie_Apparition Forgot to Remove His Claytex and Got Toxic Shock Syndrome.Okie_Apparition Forgot to Remove His Claytex and Got Toxic Shock Syndrome.Okie_Apparition Forgot to Remove His Claytex and Got Toxic Shock Syndrome.Okie_Apparition Forgot to Remove His Claytex and Got Toxic Shock Syndrome.Okie_Apparition Forgot to Remove His Claytex and Got Toxic Shock Syndrome.Okie_Apparition Forgot to Remove His Claytex and Got Toxic Shock Syndrome.Okie_Apparition Forgot to Remove His Claytex and Got Toxic Shock Syndrome.Okie_Apparition Forgot to Remove His Claytex and Got Toxic Shock Syndrome.Okie_Apparition Forgot to Remove His Claytex and Got Toxic Shock Syndrome.Okie_Apparition Forgot to Remove His Claytex and Got Toxic Shock Syndrome.
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Old 06-18-2012, 11:52 AM   #5
chefsos chefsos is offline
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OK. I'll never buy anything from Famous Footwear, even though I've never dealt with them before and I've never even heard of them.
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Old 06-18-2012, 11:53 AM   #6
Saulbadguy Saulbadguy is offline
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Zappos.
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Saulbadguy threw an interception on a screen pass.Saulbadguy threw an interception on a screen pass.Saulbadguy threw an interception on a screen pass.Saulbadguy threw an interception on a screen pass.Saulbadguy threw an interception on a screen pass.Saulbadguy threw an interception on a screen pass.Saulbadguy threw an interception on a screen pass.Saulbadguy threw an interception on a screen pass.Saulbadguy threw an interception on a screen pass.Saulbadguy threw an interception on a screen pass.Saulbadguy threw an interception on a screen pass.
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Old 06-18-2012, 11:53 AM   #7
gblowfish gblowfish is offline
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Quote:
Originally Posted by chefsos View Post
OK. I'll never buy anything from Famous Footwear, even though I've never dealt with them before and I've never even heard of them.
Good! This is how revolutions start!!!
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Old 06-18-2012, 11:57 AM   #8
Johnny Vegas Johnny Vegas is offline
lets talk about ME!
 
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Quote:
Originally Posted by Saulbadguy View Post
Zappos.
yup. Zappos.
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Johnny Vegas Forgot to Remove His Claytex and Got Toxic Shock Syndrome.Johnny Vegas Forgot to Remove His Claytex and Got Toxic Shock Syndrome.Johnny Vegas Forgot to Remove His Claytex and Got Toxic Shock Syndrome.Johnny Vegas Forgot to Remove His Claytex and Got Toxic Shock Syndrome.Johnny Vegas Forgot to Remove His Claytex and Got Toxic Shock Syndrome.Johnny Vegas Forgot to Remove His Claytex and Got Toxic Shock Syndrome.Johnny Vegas Forgot to Remove His Claytex and Got Toxic Shock Syndrome.Johnny Vegas Forgot to Remove His Claytex and Got Toxic Shock Syndrome.Johnny Vegas Forgot to Remove His Claytex and Got Toxic Shock Syndrome.Johnny Vegas Forgot to Remove His Claytex and Got Toxic Shock Syndrome.Johnny Vegas Forgot to Remove His Claytex and Got Toxic Shock Syndrome.
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Old 06-18-2012, 12:04 PM   #9
Dicky McElephant Dicky McElephant is offline
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Quote:
Originally Posted by Saulbadguy View Post
Zappos.
This.
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Old 06-18-2012, 12:12 PM   #10
Mojo Jojo Mojo Jojo is offline
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Some exec needs to be fired for that policy. Raise some hell!!!!
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Old 06-18-2012, 12:15 PM   #11
sd4chiefs sd4chiefs is offline
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Zappo's saved my marriage. We would get in some bad arguments when my wife would order shoes online and then would have to pay to send them back.
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Old 06-18-2012, 12:16 PM   #12
cosmo20002 cosmo20002 is online now
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Quote:
Originally Posted by Detoxing View Post
And this is where i stopped.
Had you made it past there, you probably would have stopped at the next phrase: "from Famous Footwear"

Do they even sell shoes for people above age 12?
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Old 06-18-2012, 12:18 PM   #13
Bob Dole Bob Dole is offline
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They're just trying to tell you politely that you need to put your feet on a diet.
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Old 06-18-2012, 12:20 PM   #14
mlyonsd mlyonsd is offline
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Did you call them and explain it was their fault?
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Old 06-18-2012, 12:25 PM   #15
BigMeatballDave BigMeatballDave is offline
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Your mistake was that you bought moccasins...

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