Lowes Return

[JASONSAUTO]

so i go to lowe's the other day to return a vanity/sink/ mirror.


they tell me i had already returned the items.

i tell them i could'nt have they are on my wheelie thing right here.

they give me a return receipt that someone had signed my name on.

NOT MY SIGNATURE.

they call the employee who did the transaction and he promptly QUITS.

they refuse to get the local PD involved wanting to let their loss prevention handle it.


wont tell me if he could have gotten my debit card # or anything like that.

now i have to cancel that card.

SO what says the planet should I:

call the local PD and get them involved myself?
demand that lowe's give me SOMETHING just for all this hassle (took me 2 hours to return this item all the while they are calling "backup to returns desk" and everyone and their mother sees me and my family standing there by ourselves) and now i have to deal with getting a new card.

hell 2 employees acted as though they were going to physically detain me right up until i told them they better get the police there because as soon as they touched me i was going to start knocking mother ****ers out...

****ed up deal IMO.

so whats the planet's opinion on this one?

[Bugeater]

Home Depot.

[Deberg_1990]

Originally Posted by JASONSAUTO

hell 2 employees acted as though they were going to physically detain me right up until i told them they better get the police there because as soon as they touched me i was going to start knocking mother ****ers out...

Well that was certainly an appropriate way to deal with the situation, especially considering your family was right there with you.

[JASONSAUTO]

Originally Posted by Bugeater

Home Depot.

not one within 90 miles...

and these assholes asked if i had any other shopping to do when they FINALLY gave me the money.

i told them i would go across the road to menards and spend my money

[Lumpy]

It sounds like an inside job. Perhaps that employee, (the one that quit), had a friend pose as you for a return to get money. I could be wrong, but hell, anything is possible.

[Pestilence]

So let me get this straight.....all of that happened.....and you just left with the items again? Or did they return them and give you a gift card or something?

[JASONSAUTO]

Originally Posted by Deberg_1990

Well that was certainly an appropriate way to deal with the situation, especially considering your family was right there with you.

yeah probably not but at that point i was BOILING. they were basically accusing me of stealing and them call all these little douchebags to keep me there when i never even tried to leave.


meh my little one knows daddy isnt to be ****ed with by any male. it's good IMO she wont let some little ****er ever intimidate her thats for ****ing sure.

[Johnny Vegas]

oh hell yea call I'd call PD. Lowes could've broken policy by having falsely accused you and had back up to contain you. Could be an inside op. Nuthooks.

[JASONSAUTO]

Originally Posted by Pestilence

So let me get this straight.....all of that happened.....and you just left with the items again? Or did they return them and give you a gift card or something?

**** no they ended up giving me straight cash.

[Pestilence]

Originally Posted by JASONSAUTO

**** no they ended up giving me straight cash.

I guess the only thing that you would be calling the cops for then is to make sure that no one got your information. The cops should be able to at least make Lowes provide them with the security footage of the return.

[Johnny Vegas]

Originally Posted by Pestilence

I guess the only thing that you would be calling the cops for then is to make sure that no one got your information. The cops should be able to at least make Lowes provide them with the security footage of the return.

exactly. Thats also a federal crime to sign someone else's signature. Am I wrong? Forgery right?

[vailpass]

Direct contact with the store manager detailing what happened including your suspicion that there was criminal activity on the part of one or more of his employees involving forgery of your name , what losses you incurred including public embarrassment due to false accusations on the part of his employees, and all other pertinent facts. Then ask what his response is to your situation. If it isn't satisfactory thank him for his time and contact Lowes Corporate offices.

[JASONSAUTO]

Originally Posted by Pestilence

I guess the only thing that you would be calling the cops for then is to make sure that no one got your information. The cops should be able to at least make Lowes provide them with the security footage of the return.

forged my name, had a receipt.

they went through the footage and saw it wasnt me. compared signatures

only reason i got the money back.

hell they told me i couldnt leave with the merchandise too.

told them ****ers i was leaving with money, merch., or in cuffs.

but they better get the police there before they tried anything else.

[JASONSAUTO]

Originally Posted by vailpass

Direct contact with the store manager detailing what happened including your suspicion that there was criminal activity on the part of one or more of his employees involving forgery of your name , what losses you incurred including public embarrassment due to false accusations on the part of his employees, and all other pertinent facts. Then ask what his response is to your situation. If it isn't satisfactory thank him for his time and contact Lowes Corporate offices.

did that this AM. he said loss prevention was on it but the store refuses to get PD involved, says they dont see how they could have gotten my debit card info. but they got my name and receipt and waited exactly 4 saturdays to do this .


and yeah its obviously an employee at the time.

they called him to ask what he did on the return and where the second slipp would be and he called back and quit.

i'm in the middle of a huge project and have tons of money in that account.

[WV]

Originally Posted by JASONSAUTO

forged my name, had a receipt.

they went through the footage and saw it wasnt me. compared signatures

only reason i got the money back.

hell they told me i couldnt leave with the merchandise too.

told them ****ers i was leaving with money, merch., or in cuffs.

but they better get the police there before they tried anything else.

Press charges for the forgery against the former employee, then bring a case against Lowes for allowing it to happen. They should require valid ID and obviously they didn't.