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Old 11-20-2012, 08:42 PM  
dtebbe dtebbe is offline
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North KC internet ISP question

My aunt is shopping for internet service and she has two choices in her price range:

Time Warner Cable $34/ 10mbps
AT&T naked DSL $25/ 1.5mbps

I'm sure by the time AT&T tacks on all the usual junk fees the cost will be about the same. Logic tells me that TWC cable is the way to go, but I am not familiar with their service quality or customer service. Any input would be much appreciated. Keep in mind my aunt is over 60

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Old 11-20-2012, 08:48 PM   #2
Smed1065 Smed1065 is offline
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Does she work @ Cadella's?

If not, go with the faster service.
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Old 11-20-2012, 09:02 PM   #3
Bearcat Bearcat is offline
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I have TWC... haven't had many issues, and they've been pretty responsive when I've reported a problem. AT&T reps knocked on my door a while back... ended up going online and their deals are pretty frontloaded and deceiving (more than usual for the industry). It all seemed to wash out after 6 months or so.

As far as customer service though, I always use online chat and can easily exhaust the first several things they ask everyone to do, so I can't speak to call volumes and cusfomer service over the phone.
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