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Old 02-18-2013, 08:29 PM  
Chocolate Hog Chocolate Hog is offline
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Sirius xm

I know a few on here have it.


Holy.shit. The customer service ****ing sucks!

I signed up for the Online internet radio 14.99 a month I was told by the sales rep I would get NFL Sirius XM Channel 88.

So I log on and can't ****ing get it. I'm then told the only way I can get it is if I buy the stupid ****ing car player.

Is this true? How are you guys getting NFL Siriusxm?
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Old 02-18-2013, 08:32 PM   #2
Bowser Bowser is offline
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I was a customer of Sirius Satellite before the Sirius/XM merge. Ever since then, their customer service has sucked rotten cock.

Can't help you with the internet question. I only have it in the car. Good luck.
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Old 02-18-2013, 08:35 PM   #3
Chocolate Hog Chocolate Hog is offline
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Quote:
Originally Posted by Bowser View Post
I was a customer of Sirius Satellite before the Sirius/XM merge. Ever since then, their customer service has sucked rotten cock.

Can't help you with the internet question. I only have it in the car. Good luck.
The first asshole was a Jamaican dude he offered me a radio for 10 bucks. I declined.


The 2nd lady offered me one for 39.99

The "Manager" offered me one for 49.99

**** these people. I cancelled my account an hour after getting it but the funny thing is the music is still playing on my computer.

These guys make Scott Pioli and Time Warner Cable look brilliant.
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Old 02-18-2013, 08:36 PM   #4
stevenidol stevenidol is offline
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Quote:
Originally Posted by Bo's Pelini View Post
I know a few on here have it.


Holy.shit. The customer service ****ing sucks!

I signed up for the Online internet radio 14.99 a month I was told by the sales rep I would get NFL Sirius XM Channel 88.

So I log on and can't ****ing get it. I'm then told the only way I can get it is if I buy the stupid ****ing car player.

Is this true? How are you guys getting NFL Siriusxm?
I had Sirius on my phone through their app for about a year which included the online player and I don't ever remember having the NFL channel.

I agree their customer service it terrible. If you cancel, make sure you get a confirm#. My sister had Sirius too and had called and cancelled and they still tried to charge her for the next cycle. She didn't have a confirm# and it was hell for her to get her money back.

And yes, You actually have to call and cancel. There is no online option, because the company sucks.
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Old 02-18-2013, 08:41 PM   #5
Kyle DeLexus Kyle DeLexus is offline
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Quote:
Originally Posted by stevenidol View Post
I had Sirius on my phone through their app for about a year which included the online player and I don't ever remember having the NFL channel.

I agree their customer service it terrible. If you cancel, make sure you get a confirm#. My sister had Sirius too and had called and cancelled and they still tried to charge her for the next cycle. She didn't have a confirm# and it was hell for her to get her money back.

And yes, You actually have to call and cancel. There is no online option, because the company sucks.
All of this. I'm a big O&A fan, if not for that I would not have XM Sirius. Two members of my family had the same problem canceling that is mentioned above.
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Old 02-18-2013, 10:13 PM   #6
Shogun Shogun is offline
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Ive had such bad service at times by them I havent paid for subscription since 2009. Dead serious. If you bitch enough then they will throw free packages at you.
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Quote:
Originally Posted by CHENZ A! View Post
I'm just saying there's all sorts of shit i could be doing! I could watch a movie, play a video game, rub one out, read a book, learn a foreign language, etc.. But i'm still watching the assholes because i love them, and I hate myself
- On watching the Royals.
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Old 02-18-2013, 10:18 PM   #7
Bacon Cheeseburger Bacon Cheeseburger is offline
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Customer service is a thing of the past across the board these days, especially with big companies. They figure for every customer they lose there's another sucker lined up to give them their money.
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Old 02-18-2013, 10:37 PM   #8
okcchief okcchief is offline
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The do have the worst customer service ever. There is no close second. I got the Internet package before I got it on my car. At that time every channel was on there. If you have a smartphone download that app. That's the way I always used it. I never logged it they the PC much.
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Old 02-18-2013, 10:38 PM   #9
okcchief okcchief is offline
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Quote:
Originally Posted by Kyle DeLexus View Post
All of this. I'm a big O&A fan, if not for that I would not have XM Sirius. Two members of my family had the same problem canceling that is mentioned above.
O & A is also the only reason I keep it.
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Old 02-18-2013, 10:57 PM   #10
stevenidol stevenidol is offline
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Quote:
Originally Posted by okcchief View Post
O & A is also the only reason I keep it.
I only had it for Howard Stern.
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Old 02-19-2013, 07:34 AM   #11
Omaha Omaha is offline
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I have it and I absolutely love it. I tried to get a second radio for my wife's car for Mother's Day a few years ago. I called several times and I couldn't get anyone on the phone who was competent enough to take my order. That's the only time I've ever needed to call their customer service so it's no big deal to me.

As bad as they are, I'll never go without it. The product is just too good.
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Old 02-19-2013, 07:35 AM   #12
Omaha Omaha is offline
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Quote:
Originally Posted by stevenidol View Post
I only had it for Howard Stern.
I hate that douche. I've had it for about 10 years and I've never listened to his show. I can't believe they pay him so much.
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Old 02-19-2013, 07:39 AM   #13
Mr_Tomahawk Mr_Tomahawk is offline
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Prayers Sent.

Hang in there man.
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Old 02-19-2013, 07:49 AM   #14
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Originally Posted by Mr_Tomahawk View Post
Prayers Sent.

Hang in there man.
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Old 02-19-2013, 07:56 AM   #15
Fishpicker Fishpicker is offline
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http://en.wikipedia.org/wiki/XM_Satellite_Radio

Quote:
In contrast to its high-quality broadcasts, Sirius/XM's customer service has drawn fire from some state governments. In October 2010, Richard Cordray, Ohio's Attorney General, began investigating complaints regarding Sirius XM's policies on billing, customer solicitation as well as subscription renewals and cancellations. The company informed shareholders of the probe shortly thereafter. According to news reports, Arizona, Connecticut, Tennessee, Vermont, and the District of Columbia have expressed interest in participating in the inquiry.
Quote:
In a report obtained in March 2011, The Better Business Bureau reported receiving over 4500 complaints against Sirius XM in the preceding 36 months, around half of which regarded the company's billing and collection practices.

In Missouri, some people registered on the state's do-not-call list have complained about receiving repeated calls from Sirius XM workers or agents after cancelling their subscriptions. Some Florida customers have reported being billed for automatic renewals of accounts they had canceled. Further, Sirius XM was sued in federal court by a customer accusing it of deceptively raising prices.
wow, how bad does customer service have to be to get an Attorney General involved?

I haven't subscribed to XM since 2007 or '8. Both the transceivers I bought quit working after a few months. I wanted to listen to O&A for a couple hours a day. it wasn't worth hundreds of dollars.
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